Once you have the actual LEC information (and fail at making anything work directly), complain to the PUC. People tend to pay closer attention then. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Carlos Alvarez" <caalvarez at gmail.com> To: "Oren Yehezkely" <orenyny at gmail.com> Cc: "VoiceOps" <voiceops at voiceops.org> Sent: Wednesday, November 10, 2021 2:24:54 PM Subject: Re: [VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy. On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely < orenyny at gmail.com > wrote: Carlos,
From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. And we emphasize that they should mention they are porting a landline.
Good luck. Oren On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez < caalvarez at gmail.com > wrote: <blockquote> A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend? I know Verizon is a small carrier, and may not be wise to the ways of telecom. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops </blockquote> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops