We've found that if we don't know someone from the inside, or have a partner in the inside, is to get a T-Mobile customer to open up a trouble. It takes a day or two, but they do get resolved. Frank From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Scott Berkman Sent: Tuesday, December 01, 2009 1:42 PM To: voiceops at voiceops.org Subject: [VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobile today) Does anyone know of a centralized list or standard method of reaching other CLECs and Carriers, specifically Cell Carriers? Something similar to Puck's NOC list (http://puck.nether.net/netops/) is what I am thinking of. We are having some routing issues to certain numbers we own from T-Mobile and are having issues reaching the right type of support staff, especially since you can't even get their regular support without an account. Thanks, -Scott