[VoiceOps] Broadsoft MoH

I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.