There should be some sidetone, and there's always CNG (http://en.wikipedia.org/wiki/Comfort_noise). Frank -----Original Message----- From: Peter Beckman [mailto:beckman at angryox.com] Sent: Sunday, January 05, 2014 8:33 PM To: Andrew Melton Cc: Frank Bulk; voiceops at voiceops.org Subject: Re: [VoiceOps] New reg: FCC-13-135 On Sun, 5 Jan 2014, Andrew Melton wrote:
Are you playing a tone today prior to ring back? Other than off-hook comfort noise, what else is there that would reassure the caller?
That's what I'm asking. Is there a standard tone to play while the carrier is waiting for a connect? Sometimes it takes a second, and even that one second of silence after the caller places the call makes them think something is broken, or get dissatisfied with the service.
On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com> wrote:
If PDD is *that* long, it's too long. Frank -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman Sent: Saturday, January 04, 2014 8:04 PM To: Hiers, David Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] New reg: FCC-13-135 It makes me wonder if there is a forgotten about tone that should be played while things are occurring but not ringing. Silence just makes me think something is wrong, and if ringing is illegal, what do we play to indicate to the caller that "Hey, we're working here, we know what you dialed, and we're trying to make it happen, but it isn't getting through yet, hold on." Who knows if there is a standards-based tone or sound you play to indicate progress but not completion to ringing? Beckman On Thu, 2 Jan 2014, Hiers, David wrote:
Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg?
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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