We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com
Didn't even realize I had sent it already... We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. They're calls from all over the place (I don't think I've traced them all down). We've had them sit on the line for hours (back when our IVR permitted that). Okay, I'll just deal with it. Now they're hitting our customers too. To me, it's more annoying than active scam calls because there's doubt if it's real or not. I assume every call not from a current or prospective customer is a scam, so from the content, it's easy to tell. How are others handling these calls? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Mike Hammett" <voiceops at ics-il.net> To: "Voiceops.org" <voiceops at voiceops.org> Sent: Sunday, December 11, 2022 2:07:02 PM Subject: Empty Calls We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com
Are they coming in via your carrier(s), or are they coming from random IPs? On Dec 11, 2022 at 1:09:28 PM, Mike Hammett via VoiceOps < voiceops at voiceops.org> wrote:
Didn't even realize I had sent it already...
We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. They're calls from all over the place (I don't think I've traced them all down). We've had them sit on the line for hours (back when our IVR permitted that).
Okay, I'll just deal with it. Now they're hitting our customers too.
To me, it's more annoying than active scam calls because there's doubt if it's real or not. I assume every call not from a current or prospective customer is a scam, so from the content, it's easy to tell.
How are others handling these calls?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
------------------------------ *From: *"Mike Hammett" <voiceops at ics-il.net> *To: *"Voiceops.org" <voiceops at voiceops.org> *Sent: *Sunday, December 11, 2022 2:07:02 PM *Subject: *Empty Calls
We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Hi Mike, When you have ?empty? calls, do you still get some RTP? Have you tried recording any audio? Would setting the SBC to clear the call when silence detected, with a variable timer? Do they come from any particular carrier? Or NPA-NXX or IP address weighted? Sounds a nice Big data analysis challenge ? Many Thanks & Best Regards, For your convenience, please click here<https://calendly.com/richard-406/30min> to schedule a time for us to talk. Richard Jobson Teraquant Corporation ph: 719 488 1003 d/l: (719) 766-8523 www.teraquant.com<http://www.teraquant.com/> richard at teraquant.com https://www.linkedin.com/in/uc-expert-monitoring/ Network Monitoring and Service Assurance - Speech Quality Experts (PESQ/POLQA) and Active Testing - Reporting ? HPBX - Session Border Controllers ? SASE and SD-WAN - Big Data Analytics, fraud detection and protection. -- NOTICE: This electronic mail transmission may contain confidential information and is intended only for the person(s) named. Any use, copying, or disclosure by any other person is strictly prohibited. If you have received this transmission in error, please notify the sender via e-mail. From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez via VoiceOps <voiceops at voiceops.org> Reply-To: Carlos Alvarez <caalvarez at gmail.com> Date: Sunday, December 11, 2022 at 1:13 PM To: VoiceOps <voiceops at voiceops.org> Subject: Re: [VoiceOps] Empty Calls Are they coming in via your carrier(s), or are they coming from random IPs? On Dec 11, 2022 at 1:09:28 PM, Mike Hammett via VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> wrote: Didn't even realize I had sent it already... We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. They're calls from all over the place (I don't think I've traced them all down). We've had them sit on the line for hours (back when our IVR permitted that). Okay, I'll just deal with it. Now they're hitting our customers too. To me, it's more annoying than active scam calls because there's doubt if it's real or not. I assume every call not from a current or prospective customer is a scam, so from the content, it's easy to tell. How are others handling these calls? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ________________________________ From: "Mike Hammett" <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> To: "Voiceops.org" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Sent: Sunday, December 11, 2022 2:07:02 PM Subject: Empty Calls We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
Now, calls that don't answer our IVR prompts get shunted to voicemail. We get a couple dozen blank voicemail recordings a day. I'm not sure if there's any audio stream present or not because they're coming in our TDM trunks and I'm a data guy. Not sure how to figure that out in Metaswitch SAS. Clearing the calls if they're silent sounds interesting. I'll look to see if we can do that. There's no carrier that's obvious. All over the country. Some are mobile caller IDs, some are not. Given that some are mobile, I'm assuming they're illegitimate calls because why would a bunch of random cell phones across the country be calling my 7-town ISP at all hours of the day and night? They wouldn't, so it's someone spoofing them. However, there's no one there, so what are they trying to scam me out of? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Richard Jobson via VoiceOps" <voiceops at voiceops.org> To: "Carlos Alvarez" <caalvarez at gmail.com>, "VoiceOps" <voiceops at voiceops.org> Sent: Sunday, December 11, 2022 2:26:23 PM Subject: Re: [VoiceOps] Empty Calls Hi Mike, When you have ?empty? calls, do you still get some RTP? Have you tried recording any audio? Would setting the SBC to clear the call when silence detected, with a variable timer? Do they come from any particular carrier? Or NPA-NXX or IP address weighted? Sounds a nice Big data analysis challenge ? Many Thanks & Best Regards, For your convenience, please click here to schedule a time for us to talk. Richard Jobson Teraquant Corporation ph: 719 488 1003 d/l: (719) 766-8523 www.teraquant.com richard at teraquant.com https://www.linkedin.com/in/uc-expert-monitoring/ Network Monitoring and Service Assurance - Speech Quality Experts (PESQ/POLQA) and Active Testing - Reporting ? HPBX - Session Border Controllers ? SASE and SD-WAN - Big Data Analytics, fraud detection and protection. -- NOTICE: This electronic mail transmission may contain confidential information and is intended only for the person(s) named. Any use, copying, or disclosure by any other person is strictly prohibited. If you have received this transmission in error, please notify the sender via e-mail. From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez via VoiceOps <voiceops at voiceops.org> Reply-To: Carlos Alvarez <caalvarez at gmail.com> Date: Sunday, December 11, 2022 at 1:13 PM To: VoiceOps <voiceops at voiceops.org> Subject: Re: [VoiceOps] Empty Calls Are they coming in via your carrier(s), or are they coming from random IPs? On Dec 11, 2022 at 1:09:28 PM, Mike Hammett via VoiceOps < voiceops at voiceops.org > wrote: Didn't even realize I had sent it already... We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. They're calls from all over the place (I don't think I've traced them all down). We've had them sit on the line for hours (back when our IVR permitted that). Okay, I'll just deal with it. Now they're hitting our customers too. To me, it's more annoying than active scam calls because there's doubt if it's real or not. I assume every call not from a current or prospective customer is a scam, so from the content, it's easy to tell. How are others handling these calls? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com From: "Mike Hammett" < voiceops at ics-il.net > To: "Voiceops.org" < voiceops at voiceops.org > Sent: Sunday, December 11, 2022 2:07:02 PM Subject: Empty Calls We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On Sun, 11 Dec 2022, Mike Hammett via VoiceOps wrote:
Clearing the calls if they're silent sounds interesting. I'll look to see if we can do that.
Just make sure both sides of the call are silent -- otherwise you may clear a call in the middle of someone leaving a voicemail. It's an issue we are having with our Australia DIDs at the moment! 30 seconds of silence from the Voicemail recording end while the caller is talking and they hang up. --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------
On our system, we'd have them sitting in our IVR for hours before we shunted them to voicemail. We get over it, but the customers aren't so happy when it happens (the empty calls) to them. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Peter Beckman" <beckman at angryox.com> To: "Mike Hammett" <voiceops at ics-il.net> Cc: "Richard Jobson" <richard at teraquant.com>, "VoiceOps" <voiceops at voiceops.org> Sent: Tuesday, December 13, 2022 5:03:37 PM Subject: Re: [VoiceOps] Empty Calls On Sun, 11 Dec 2022, Mike Hammett via VoiceOps wrote:
Clearing the calls if they're silent sounds interesting. I'll look to see if we can do that.
Just make sure both sides of the call are silent -- otherwise you may clear a call in the middle of someone leaving a voicemail. It's an issue we are having with our Australia DIDs at the moment! 30 seconds of silence from the Voicemail recording end while the caller is talking and they hang up. --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
They're coming in via our TDM tandem connections. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Carlos Alvarez via VoiceOps" <voiceops at voiceops.org> To: "VoiceOps" <voiceops at voiceops.org> Sent: Sunday, December 11, 2022 2:12:39 PM Subject: Re: [VoiceOps] Empty Calls Are they coming in via your carrier(s), or are they coming from random IPs? On Dec 11, 2022 at 1:09:28 PM, Mike Hammett via VoiceOps < voiceops at voiceops.org > wrote: Didn't even realize I had sent it already... We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. They're calls from all over the place (I don't think I've traced them all down). We've had them sit on the line for hours (back when our IVR permitted that). Okay, I'll just deal with it. Now they're hitting our customers too. To me, it's more annoying than active scam calls because there's doubt if it's real or not. I assume every call not from a current or prospective customer is a scam, so from the content, it's easy to tell. How are others handling these calls? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Mike Hammett" < voiceops at ics-il.net > To: "Voiceops.org" < voiceops at voiceops.org > Sent: Sunday, December 11, 2022 2:07:02 PM Subject: Empty Calls We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I would check the call detail records to locate the LRN. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2022-12-11 05:12 PM, Mike Hammett via VoiceOps wrote:
They're coming in via our TDM tandem connections.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
-------------------------
From: "Carlos Alvarez via VoiceOps" <voiceops at voiceops.org> To: "VoiceOps" <voiceops at voiceops.org> Sent: Sunday, December 11, 2022 2:12:39 PM Subject: Re: [VoiceOps] Empty Calls
Are they coming in via your carrier(s), or are they coming from random IPs?
On Dec 11, 2022 at 1:09:28 PM, Mike Hammett via VoiceOps <voiceops at voiceops.org> wrote:
Didn't even realize I had sent it already...
We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. They're calls from all over the place (I don't think I've traced them all down). We've had them sit on the line for hours (back when our IVR permitted that).
Okay, I'll just deal with it. Now they're hitting our customers too.
To me, it's more annoying than active scam calls because there's doubt if it's real or not. I assume every call not from a current or prospective customer is a scam, so from the content, it's easy to tell.
How are others handling these calls?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
-------------------------
From: "Mike Hammett" <voiceops at ics-il.net> To: "Voiceops.org" <voiceops at voiceops.org> Sent: Sunday, December 11, 2022 2:07:02 PM Subject: Empty Calls
We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On 12/11/22 12:07, Mike Hammett via VoiceOps wrote:
We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all.
Often this is a predictive dialer telemarketer with no human available. -- Jay Hennigan - jay at west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV
Legitimate, illegitimate, or both? My assumption is illegitimate. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Jay Hennigan via VoiceOps" <voiceops at voiceops.org> To: voiceops at voiceops.org Sent: Sunday, December 11, 2022 5:14:58 PM Subject: Re: [VoiceOps] Empty Calls On 12/11/22 12:07, Mike Hammett via VoiceOps wrote:
We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all.
Often this is a predictive dialer telemarketer with no human available. -- Jay Hennigan - jay at west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (6)
-
beckman＠angryox.com -
caalvarez＠gmail.com -
jay＠west.net -
marylou＠backuptelecom.com -
richard＠teraquant.com -
voiceops＠ics-il.net