We recently received a CSR request. I was asked how we're supposed to respond. Looking through what we had sent out in the past was... less than satisfactory to me. It seemed too simplistic. Unfortunately, when I Googled for additional input, I got a range of: "Ask your provider, they'll know" I am the provider and I don't know, which is why I'm searching Some companies only send CSRs to customers Some companies only send CSRs to carriers Some companies don't send CSRs at all Are there any best practices out there regarding what should be sent to whom and what authorization is checked before sending? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com
With the ILECs, CSRs can be provided to customers and carriers that have an LOA from the customer. The ILEC CSRs include the following information: Address of service location Address of billing location List of all services with circuit identifiers Breakdown of the billing components that make up the price for each service. List of all TNs associated with each service (if applicable) Associated circuits connected to that service (if applicable) If the CSR uses industry codes, the definition of the industry code MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2023-10-10 11:49 AM, Mike Hammett via VoiceOps wrote:
We recently received a CSR request. I was asked how we're supposed to respond. Looking through what we had sent out in the past was... less than satisfactory to me. It seemed too simplistic.
Unfortunately, when I Googled for additional input, I got a range of:
"Ask your provider, they'll know" I am the provider and I don't know, which is why I'm searching Some companies only send CSRs to customers Some companies only send CSRs to carriers Some companies don't send CSRs at all
Are there any best practices out there regarding what should be sent to whom and what authorization is checked before sending?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I am not a lawyer, and our legal advice on this is old, but it?s the model we follow. A CSR only goes to the authorized contact on our account records. We only had one or two requests from another vendor, and just said that we only give this to the customer due to CPNI, and they were good with that. I just have a template PDF for each of our upstreams that gives the customer instructions on what to put on the porting form, and then a list of numbers they own is pasted in. On Oct 10, 2023 at 9:49:46?AM, Mike Hammett via VoiceOps < voiceops at voiceops.org> wrote:
We recently received a CSR request. I was asked how we're supposed to respond. Looking through what we had sent out in the past was... less than satisfactory to me. It seemed too simplistic.
Unfortunately, when I Googled for additional input, I got a range of:
"Ask your provider, they'll know" I am the provider and I don't know, which is why I'm searching Some companies only send CSRs to customers Some companies only send CSRs to carriers Some companies don't send CSRs at all
Are there any best practices out there regarding what should be sent to whom and what authorization is checked before sending?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (3)
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caalvarez＠gmail.com -
marylou＠backuptelecom.com -
voiceops＠ics-il.net