Analog Phone Lines - Timesouce for PBX System
We had a customer that had Frontier Analog phone lines going into their Panasonic TDA-50 PBX system. We recently ported the numbers from Frontier to our Broadsoft, and deployed a Poly OBI508 ATA onsite. We also replaced their router and internet connection. Customer is complaining that their phones are displaying the wrong time. We explained to them that we did not mess with their phone system PBX only the input lines. My question is, do oldschool, onsite PBX systems, like a Panasonic TDA-50, use the analog FXS input lines from the provider (us) as a timing source? If so, what protocol is this, and where would be change it on the adapter? I would think most PBX systems are like computers, and would use NTP as the timing source.
A lot of older systems will set the clock from the incoming caller ID data - the time and date are in the stream of FSK along with the number and name. You'd want to make sure that ATA has valid time and timezones set, then send a call into them and the PBX should jump to the correct time and date On 5/14/20 11:42 AM, Colton Conor wrote:
We had a customer that had Frontier Analog phone lines going into their Panasonic TDA-50 PBX system. We recently ported the numbers from Frontier to our Broadsoft, and deployed a Poly OBI508 ATA onsite. We also replaced their router and internet connection.
Customer is complaining that their phones are displaying the wrong time. We explained to them that we did not mess with their phone system PBX only the input lines.
My question is, do oldschool, onsite PBX systems, like a Panasonic TDA-50, use the analog FXS input lines from the provider (us) as a timing?source? If so, what protocol is this, and where would be change it on the adapter?
I would think most PBX systems are like?computers, and would use NTP as the timing source.
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The caller-ID signaling between rings 1 and 2 should include time. If they answer too quickly, no name, number, or time. Remember the old AT&T caller-id display boxes? You never had to set the time on those as it was signaled with the call. In this case, your ATA needs to send time with caller-ID. So it either isn?t sending a time, or it?s sending incorrect local time. From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Colton Conor Sent: Thursday, May 14, 2020 10:43 AM To: VoiceOps <voiceops at voiceops.org> Subject: [VoiceOps] Analog Phone Lines - Timesouce for PBX System We had a customer that had Frontier Analog phone lines going into their Panasonic TDA-50 PBX system. We recently ported the numbers from Frontier to our Broadsoft, and deployed a Poly OBI508 ATA onsite. We also replaced their router and internet connection. Customer is complaining that their phones are displaying the wrong time. We explained to them that we did not mess with their phone system PBX only the input lines. My question is, do oldschool, onsite PBX systems, like a Panasonic TDA-50, use the analog FXS input lines from the provider (us) as a timing source? If so, what protocol is this, and where would be change it on the adapter? I would think most PBX systems are like computers, and would use NTP as the timing source.
Hello, Date and time can be provided over analog lines as part of the caller-ID data burst (SDMF or MDMF). On an Adtran TA9xx, you can see the raw data by running ?debug voice toneservices?. Regards, Ken Mix From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Colton Conor Sent: Thursday, May 14, 2020 09:43 To: VoiceOps <voiceops at voiceops.org> Subject: [VoiceOps] Analog Phone Lines - Timesouce for PBX System We had a customer that had Frontier Analog phone lines going into their Panasonic TDA-50 PBX system. We recently ported the numbers from Frontier to our Broadsoft, and deployed a Poly OBI508 ATA onsite. We also replaced their router and internet connection. Customer is complaining that their phones are displaying the wrong time. We explained to them that we did not mess with their phone system PBX only the input lines. My question is, do oldschool, onsite PBX systems, like a Panasonic TDA-50, use the analog FXS input lines from the provider (us) as a timing source? If so, what protocol is this, and where would be change it on the adapter? I would think most PBX systems are like computers, and would use NTP as the timing source.
This is great information, thank you all. I did find out that the voice adapters time (which it syncs with NTP) was 2 hours off on timezone, so hopefully setting the Poly ATA adapter's time zone to the correct one will update the time on the caller ID. On Thu, May 14, 2020 at 11:58 AM Ken Mix <ken.mix at clearfly.net> wrote:
Hello,
Date and time can be provided over analog lines as part of the caller-ID data burst (SDMF or MDMF). On an Adtran TA9xx, you can see the raw data by running ?debug voice toneservices?.
Regards,
Ken Mix
*From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Colton Conor *Sent:* Thursday, May 14, 2020 09:43 *To:* VoiceOps <voiceops at voiceops.org> *Subject:* [VoiceOps] Analog Phone Lines - Timesouce for PBX System
We had a customer that had Frontier Analog phone lines going into their Panasonic TDA-50 PBX system. We recently ported the numbers from Frontier to our Broadsoft, and deployed a Poly OBI508 ATA onsite. We also replaced their router and internet connection.
Customer is complaining that their phones are displaying the wrong time. We explained to them that we did not mess with their phone system PBX only the input lines.
My question is, do oldschool, onsite PBX systems, like a Panasonic TDA-50, use the analog FXS input lines from the provider (us) as a timing source? If so, what protocol is this, and where would be change it on the adapter?
I would think most PBX systems are like computers, and would use NTP as the timing source.
participants (4)
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colton.conor＠gmail.com -
ken.mix＠clearfly.net -
LRiemer＠bestline.net -
paul＠timmins.net