We used VoIP Innovations/M2 years ago, and always had great service. We moved to Onvoy and the prices were just so much lower for our volume so we stopped using them. We still use Vitelity for a few limited things, and never need CS, so I can't speak to it. On Thu, Sep 8, 2016 at 4:55 PM, Nathan Anderson <nathana at fsr.com> wrote:

Though we had a rough time a few months back when they were under DDoS, and were nearly forced to jump ship as a result (see some of my own posts to this group earlier this year), VoIP Innovations has proven to be rock-solid ever since...it really seems like they managed to lick the problem, and in the process added a bunch of new protections and redundancy that *knock on wood* has made a huge difference. Although I have a couple of minor quibbles about some of their procedures, their ports department has always been responsive, and I have to say that I really appreciated how they went out of their way to make time and reach out to provide us with updates in the middle of the crisis; this was true with how they handled their customers broadly, but even more appreciated was the specific one-on-one communication and attention we got, even though we are a small fish.

-- Nathan

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Oren Yehezkely *Sent:* Thursday, September 08, 2016 4:30 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Vitleity alternatives

Hello,

We have been using Vitelity in the last two years, a few months after they were acquired by Onvoy.

In the last months we see a deterioration in the quality of their service. Port requests we submit take weeks to complete, when we ask for an update they try to sell us the expedited service for $75!!

It also seems that they have a big problem with staff as we see a big turnover with the people we deal with.

Their portal may have been the state of the art years ago, now it feels like it is from the middle ages.

Looks like Onvoy is busy spending money on acquisitions, but would not let them provide good customer service.

Would be happy to hear if you can recommend any alternatives.

Thanks!

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Aaugh don't say that! -- Nathan From: Anthony Orlando [mailto:avorlando at yahoo.com] Sent: Thursday, September 08, 2016 5:31 PM To: Nathan Anderson Cc: Oren Yehezkely; voiceops at voiceops.org Subject: Re: [VoiceOps] Vitleity alternatives Nice Nathan. You just jinxed yourself and them. :) Sent from my iPhone On Sep 8, 2016, at 6:55 PM, Nathan Anderson <nathana at fsr.com<mailto:nathana at fsr.com>> wrote: Though we had a rough time a few months back when they were under DDoS, and were nearly forced to jump ship as a result (see some of my own posts to this group earlier this year), VoIP Innovations has proven to be rock-solid ever since...it really seems like they managed to lick the problem, and in the process added a bunch of new protections and redundancy that *knock on wood* has made a huge difference. Although I have a couple of minor quibbles about some of their procedures, their ports department has always been responsive, and I have to say that I really appreciated how they went out of their way to make time and reach out to provide us with updates in the middle of the crisis; this was true with how they handled their customers broadly, but even more appreciated was the specific one-on-one communication and attention we got, even though we are a small fish. -- Nathan From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Oren Yehezkely Sent: Thursday, September 08, 2016 4:30 PM To: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: [VoiceOps] Vitleity alternatives Hello, We have been using Vitelity in the last two years, a few months after they were acquired by Onvoy. In the last months we see a deterioration in the quality of their service. Port requests we submit take weeks to complete, when we ask for an update they try to sell us the expedited service for $75!! It also seems that they have a big problem with staff as we see a big turnover with the people we deal with. Their portal may have been the state of the art years ago, now it feels like it is from the middle ages. Looks like Onvoy is busy spending money on acquisitions, but would not let them provide good customer service. Would be happy to hear if you can recommend any alternatives. Thanks! _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops