Correct. Phones, feature servers, switches, all can play a role in the "dial 9 for an outside line" function. On-hook dialing can be treated differently than off-hook. Are you planning to change emergency dialing from 911 to 8911? You may want some legal cover here... On Thu, Sep 24, 2009 at 10:08 AM, Scott Berkman <scott at sberkman.net> wrote:

Reconfiguring the dial plan on whatever system is requiring the 9, if that?s even possible. Some systems have this hard coded.

-Scott

*From:* voiceops-bounces at voiceops.org [mailto: voiceops-bounces at voiceops.org] *On Behalf Of *Rod.Dossouvi.CTR at dot.gov *Sent:* Thursday, September 24, 2009 12:25 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Switching dial out using "8" instead of "9"

Hi,

What needs to take place in order to change dial out from ?9? to ?8??

Thanks.

*Rod Dossouvi*

Sr Network Engineer

INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028

Mobile 240-422-4588

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

We make sure that a user can dial 911, 9911, and 8911 (we use 8 for trunk access). That should allow anyone in a panic state to be able to dial correctly. We don't use CUE, but changing the dial peer destination-pattern to 8T instead on 9T should work. I would still recommend adding a dial peer for this, at least for a short transition period. Just depends on how many users you have. -Jonathan On Thu, Sep 24, 2009 at 10:44 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:

No plan to change 911 to 8911.

I see how the 911 change can cause some legal issue? J

Rod Dossouvi

Sr Network Engineer

INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028

Mobile 240-422-4588

________________________________

From: Lunch Hound [mailto:lunchhound9999 at gmail.com] Sent: Thursday, September 24, 2009 1:38 PM To: Scott Berkman Cc: Dossouvi, Rod CTR (FHWA); voiceops at voiceops.org Subject: Re: [VoiceOps] Switching dial out using "8" instead of "9"

Correct.? Phones, feature servers, switches, all can play a role in the "dial 9 for an outside line" function.? On-hook dialing can be treated differently than off-hook.

Are you planning to change emergency dialing from 911 to 8911?? You may want some legal cover here...

On Thu, Sep 24, 2009 at 10:08 AM, Scott Berkman <scott at sberkman.net> wrote:

Reconfiguring the dial plan on whatever system is requiring the 9, if that?s even possible.? Some systems have this hard coded.

??????????????? -Scott

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Rod.Dossouvi.CTR at dot.gov Sent: Thursday, September 24, 2009 12:25 PM To: voiceops at voiceops.org Subject: [VoiceOps] Switching dial out using "8" instead of "9"

Hi,

What needs to take place in order to change dial out from ?9? to ?8??

Thanks.

Rod Dossouvi

Sr Network Engineer

INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028

Mobile 240-422-4588

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

On Thu, Sep 24, 2009 at 11:42 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:

How do you get 9 911 working if you change the outbound trunk to 8?

Well, I haven't done it in CUE, but you could either create a specific dial-peer that matches 9911 and routes out, or create a translation pattern to modifies 9911 to 8911 and then it should route normally. However you match 911 and route it out, do the same for 9911. -Jonathan

-----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jonathan Thurman Sent: Thursday, September 24, 2009 2:20 PM To: VoiceOps Subject: Re: [VoiceOps] Switching dial out using "8" instead of "9"

We make sure that a user can dial 911, 9911, and 8911 (we use 8 for trunk access). ?That should allow anyone in a panic state to be able to dial correctly.

We don't use CUE, but changing the dial peer destination-pattern to 8T instead on 9T should work. ?I would still recommend adding a dial peer for this, at least for a short transition period. ?Just depends on how many users you have.

-Jonathan

On Thu, Sep 24, 2009 at 10:44 AM, ?<Rod.Dossouvi.CTR at dot.gov> wrote:

...

No plan to change 911 to 8911.

I see how the 911 change can cause some legal issue... J

Rod Dossouvi

Sr Network Engineer

INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028

Mobile 240-422-4588

________________________________

From: Lunch Hound [mailto:lunchhound9999 at gmail.com] Sent: Thursday, September 24, 2009 1:38 PM To: Scott Berkman Cc: Dossouvi, Rod CTR (FHWA); voiceops at voiceops.org Subject: Re: [VoiceOps] Switching dial out using "8" instead of "9"

Correct.? Phones, feature servers, switches, all can play a role in the "dial 9 for an outside line" function.? On-hook dialing can be treated differently than off-hook.

Are you planning to change emergency dialing from 911 to 8911?? You may want some legal cover here...

On Thu, Sep 24, 2009 at 10:08 AM, Scott Berkman <scott at sberkman.net> wrote:

Reconfiguring the dial plan on whatever system is requiring the 9, if that's even possible.? Some systems have this hard coded.

??????????????? -Scott

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Rod.Dossouvi.CTR at dot.gov Sent: Thursday, September 24, 2009 12:25 PM To: voiceops at voiceops.org Subject: [VoiceOps] Switching dial out using "8" instead of "9"

Hi,

What needs to take place in order to change dial out from "9" to "8"?

Thanks.

Rod Dossouvi

Sr Network Engineer

INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028

Mobile 240-422-4588

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Is AT&T part of the providers who are going away from access code? And is it implemented per request? Thanks, Rod Dossouvi Sr Network Engineer INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028 Mobile 240-422-4588 -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jay Hennigan Sent: Thursday, September 24, 2009 2:06 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Switching dial out using "8" instead of "9" Rod.Dossouvi.CTR at dot.gov wrote:

Hi,

What needs to take place in order to change dial out from "9" to "8"?

On what platform? Usually it is a change in the PBX dialplan changing the access code for the trunk group used for outside calls. This is specific to each PBX or switch platform. Some less sophisticated systems (Panasonic, etc.) may not be configurable. One consideration is emergency access. In the NANP, 9-1-1 is used for emergency calls. Many times a PBX will be programmed to accept both 9,9-1-1 and 9,1-1[timeout] so that someone in a panic situation who doesn't realize that the leading 9 is needed for an outside line can still reach the emergency operator. If you change the outside trunk access code to 8, then 8,9-1-1 would be the "normal" dialplan for emergency access, but 9,1-1[timeout] isn't likely to work if the leading digit 9 is being used for something else. Many VoIP providers are doing away with trunk access codes and using digit matching and timeouts or a "Send" button similar to cellular phones to allow internal, local, and long distance calls to be routed without access codes. SIP as well as cell phones use en-bloc dialing where the entire digit string regardless of length is sent as a single datagram which lends itself well to the elimination of access codes. The old-school landline network where digits are sent sequentially one-at-a-time usess access codes to differentiate between a local extension and the leading portion of a PSTN number. Alternatively, a timeout or the "#" as an end-of-string indicator (which doesn't work on pulse-dial phones) can be used. This is the case for international calls where the length of the dialed digit string is variable. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Ok got it. I was trying to avoid the 911 misdial I got it taken care of by changing the "9" to "8" on the trunk. Thanks again. Rod Dossouvi Sr Network Engineer INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028 Mobile 240-422-4588 -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jay Hennigan Sent: Thursday, September 24, 2009 4:46 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Switching dial out using "8" instead of "9" Rod.Dossouvi.CTR at dot.gov wrote:

Is AT&T part of the providers who are going away from access code? And is it implemented per request?

It isn't carrier-based. It's a trunk access code on the customer premise equipment. Connecting directly to the carrier shouldn't require a leading "9". Unless... You have "centrex" service. This was originally intended as a telco-hosted virtual PBX, but in some cases it was priced lower than ordinary POTS lines so people used it in place of regular business lines. The users would either dial a "9" from a regular phone or "9-9" from a PBX extension, or program the PBX to generate the extra "9". What is the problem you're trying to solve? -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Its due to the forwarding being done at the phone itself. You have two dial plans, one for local and the other for LD? On Mon, Sep 28, 2009 at 2:39 PM, <Rod.Dossouvi.CTR at dot.gov> wrote:

Here is the deal: user is trying to have calls forwarded to his cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error.

Using Cisco 2851 with CUE Cisco IP Phone:7945

Any input? Thank you. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Whats your debug tell you? If the forwarded number is local, it should pass, but Im suspecting something in the redirect msg hosing things up. On Mon, Sep 28, 2009 at 2:48 PM, <Rod.Dossouvi.CTR at dot.gov> wrote:

Yes I have 2 plans.

*Rod Dossouvi*

Sr Network Engineer

INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028

Mobile 240-422-4588

------------------------------

*From:* VoIP Ops [mailto:voicelistops at gmail.com] *Sent:* Monday, September 28, 2009 3:48 PM *To:* Dossouvi, Rod CTR (FHWA) *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] VoIP - Call forwarding issue

Its due to the forwarding being done at the phone itself. You have two dial plans, one for local and the other for LD?

On Mon, Sep 28, 2009 at 2:39 PM, <Rod.Dossouvi.CTR at dot.gov> wrote:

Here is the deal: user is trying to have calls forwarded to his cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error.

Using Cisco 2851 with CUE Cisco IP Phone:7945

Any input? Thank you. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

What would be the best VoIP training out there to recommend? A training that covers the following: Cisco Unified Communications Manager 6.0 (CUCM 6.0) Cisco Unified Communications Manager Express 4.1 (Cisco UME) Cisco Unity Express (CUE) Thanks,

I highly recommend the CBT Nuggets CCNA Voice training which covers CME in great detail. The same author also wrote the Cisco Press CCNA Voice book. On Oct 2, 2009, at 7:42 AM, <Rod.Dossouvi.CTR at dot.gov> <Rod.Dossouvi.CTR at dot.gov

wrote:

Cisco Unified Communications Manager 6.0 (CUCM 6.0) Cisco Unified Communications Manager Express 4.1 (Cisco UME) Cisco Unity Express (CUE)