Lower executive expectations for VOIP?
Hi, There's a thread on nanog about some gomer at idiot.net breaking a big hunk of routing because they didn't filter BGP properly. It got me thinking about running phones over the internet... In my experience, when we replace a TDM phone with a VOIP phone the expectations for reliability and quality are unchanged at the highest level. In other words, as long as its two lumps of noisy plastic connected by a stretchy cord thingy, the CxO's expects the classic (mythical?) five-nines of the TDM world. Do you get cut any slack just because its a VOIP phone, and VOIP is totally cool? Thanks, David
David Hiers wrote:
Do you get cut any slack just because its a VOIP phone, and VOIP is totally cool?
In my experience, nobody gets this kind of slack, which is one of the biggest problems with providing retail VoIP services from a churn and liability standpoint, and to some extent ARPU as well. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671
Alex Balashov wrote:
David Hiers wrote:
Do you get cut any slack just because its a VOIP phone, and VOIP is totally cool?
In my experience, nobody gets this kind of slack, which is one of the biggest problems with providing retail VoIP services from a churn and liability standpoint, and to some extent ARPU as well.
A related and pervasive problem from a customer acquisition standpoint is a commonplace fear of VoIP - at times, a very exaggerated one that greatly exaggerates the magnitude and frequency of problems with it. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671
I think the hardest part of this is that a modern business switching from traditional to VOIP is usually used to completely segregated networks. I know I at least always prefer deploying VOIP on completely separate infrastructure as much as possible, but the selling point of cost savings usually overrides this. The effect of this is that now what happens on a company's existing data network (or has already been happening for some time) can now effect voice quality and reliability, but the blame and burden of proof still comes back to the VOIP provider. This has repeatedly been the most common issue I have seen in deployments of business VOIP, especially hosted. It also shows how many companies have people running their networks that really have little to no idea of what they are doing. This is also exactly why the bulk retail residential VOIP providers put such little emphasis on their support, since they know it is a losing battle especially in today's reality of shared access MSOs and oversubscribed DSL providers. And that is before they actively block or shape the competition. -Scott -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov Sent: Friday, August 14, 2009 10:08 AM To: David Hiers Cc: VoiceOps at voiceops.org Subject: Re: [VoiceOps] Lower executive expectations for VOIP? Alex Balashov wrote:
David Hiers wrote:
Do you get cut any slack just because its a VOIP phone, and VOIP is totally cool?
In my experience, nobody gets this kind of slack, which is one of the biggest problems with providing retail VoIP services from a churn and liability standpoint, and to some extent ARPU as well.
A related and pervasive problem from a customer acquisition standpoint is a commonplace fear of VoIP - at times, a very exaggerated one that greatly exaggerates the magnitude and frequency of problems with it. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (3)
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abalashov＠evaristesys.com -
hiersd＠gmail.com -
scott＠sberkman.net