We had an odd customer request, via a vendor trying to provide them with automated scheduling services via SMS. They are asking us to "release the SSID" to allow them to do SMS on the number, but we keep the voice. I'm unaware of this ability, and they even said that so far, most carriers won't even discuss it with them. Their service rides on the Twilio API, and I *think* Twilio uses Bandwidth. This number is currently with Bandwidth. So I don't know if that might make a difference.
If they are already in twilio, they can create a SIP Trunk where you'd connect to to get the inbound calls. That way SMS stays at twilio and voice goes to you. I'm not aware of another way to do it cleanly. El mi?, 17 de ago. de 2022 3:56 p. m., Carlos Alvarez via VoiceOps < voiceops at voiceops.org> escribi?:
We had an odd customer request, via a vendor trying to provide them with automated scheduling services via SMS. They are asking us to "release the SSID" to allow them to do SMS on the number, but we keep the voice. I'm unaware of this ability, and they even said that so far, most carriers won't even discuss it with them.
Their service rides on the Twilio API, and I *think* Twilio uses Bandwidth. This number is currently with Bandwidth. So I don't know if that might make a difference. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Hi There, Twilio Gold Partner here. If they port the number to Twilio then using Twilio Programmable Voice they calls could be forwarded either via sip or pstn back to yourselves. They would have to pay Twilio the Egress cost. Feel free to message me offline for further assistance. Best Regards, Matthew Duggan | Head of DevOps Mobile: +447954163438 Phone: +44 (0)345 8800 808 Email: matthew.duggan at ciptex.com Address: Peter House, Oxford Street, Manchester M1 5AN, United Kingdom www.ciptex.com<http://ciptex.com/> [https://cdn.ciptex.com/ciptex-assets/email-signature/logo.png]<http://ciptex.com/> [https://cdn.ciptex.com/ciptex-assets/email-signature/ln.png] <https://www.linkedin.com/company/ciptex/> [https://cdn.ciptex.com/ciptex-assets/email-signature/fb.png] <https://www.facebook.com/ciptex> [https://cdn.ciptex.com/ciptex-assets/email-signature/tt.png] <https://twitter.com/ciptex> [https://cdn.ciptex.com/ciptex-assets/email-signature/yt.png] <https://www.youtube.com/channel/UC8puyBCaT5tomGyMcnlbmsA?reload=9> [https://cdn.ciptex.com/ciptex-assets/email-signature/banner.png]<http://ciptex.com/> Legal: CAUTION - This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify Ciptex Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Ciptex Ltd. Ciptex Ltd - Registered Office: Chancery House, 30 St. Johns Road, Woking, Surrey, GU21 7SA. Company Number: 05671321 ________________________________ From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jorge Guntanis via VoiceOps <voiceops at voiceops.org> Sent: Wednesday, August 17, 2022 11:04:12 PM To: Carlos Alvarez <caalvarez at gmail.com> Cc: VoiceOps <voiceops at voiceops.org> Subject: Re: [VoiceOps] Splitting voice and SMS CAUTION: This email may have originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. If they are already in twilio, they can create a SIP Trunk where you'd connect to to get the inbound calls. That way SMS stays at twilio and voice goes to you. I'm not aware of another way to do it cleanly. El mi?, 17 de ago. de 2022 3:56 p. m., Carlos Alvarez via VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> escribi?: We had an odd customer request, via a vendor trying to provide them with automated scheduling services via SMS. They are asking us to "release the SSID" to allow them to do SMS on the number, but we keep the voice. I'm unaware of this ability, and they even said that so far, most carriers won't even discuss it with them. Their service rides on the Twilio API, and I *think* Twilio uses Bandwidth. This number is currently with Bandwidth. So I don't know if that might make a difference. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
I mentioned this as an option, but the scheduling vendor didn't like the idea. I'm guessing they don't have a billing method for this. Right now it's on hold until he can get someone on his tech side involved. I was more just curious about his concept that he thinks they have done a split before. He may be completely mistaken. On Wed, Aug 17, 2022 at 3:15 PM Matthew Duggan <matthew.duggan at ciptex.com> wrote:
Hi There,
Twilio Gold Partner here. If they port the number to Twilio then using Twilio Programmable Voice they calls could be forwarded either via sip or pstn back to yourselves.
They would have to pay Twilio the Egress cost. Feel free to message me offline for further assistance.
Best Regards,
*Matthew Duggan | Head of DevOps* *Mobile:* +447954163438 *Phone:* +44 (0)345 8800 808 *Email:* matthew.duggan at ciptex.com *Address:* Peter House, Oxford Street, Manchester M1 5AN, United Kingdom
*www.ciptex.com* <http://ciptex.com/> [image: Logo] <http://ciptex.com/> [image: linkedin icon] <https://www.linkedin.com/company/ciptex/> [image: facebook icon] <https://www.facebook.com/ciptex> [image: twitter icon] <https://twitter.com/ciptex> [image: youtube icon] <https://www.youtube.com/channel/UC8puyBCaT5tomGyMcnlbmsA?reload=9> [image: Banner] <http://ciptex.com/> Legal: CAUTION - This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify Ciptex Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Ciptex Ltd. Ciptex Ltd - Registered Office: Chancery House, 30 St. Johns Road, Woking, Surrey, GU21 7SA. Company Number: 05671321 ------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jorge Guntanis via VoiceOps <voiceops at voiceops.org> *Sent:* Wednesday, August 17, 2022 11:04:12 PM *To:* Carlos Alvarez <caalvarez at gmail.com> *Cc:* VoiceOps <voiceops at voiceops.org> *Subject:* Re: [VoiceOps] Splitting voice and SMS
CAUTION: This email may have originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
If they are already in twilio, they can create a SIP Trunk where you'd connect to to get the inbound calls. That way SMS stays at twilio and voice goes to you.
I'm not aware of another way to do it cleanly.
El mi?, 17 de ago. de 2022 3:56 p. m., Carlos Alvarez via VoiceOps < voiceops at voiceops.org> escribi?:
We had an odd customer request, via a vendor trying to provide them with automated scheduling services via SMS. They are asking us to "release the SSID" to allow them to do SMS on the number, but we keep the voice. I'm unaware of this ability, and they even said that so far, most carriers won't even discuss it with them.
Their service rides on the Twilio API, and I *think* Twilio uses Bandwidth. This number is currently with Bandwidth. So I don't know if that might make a difference. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
We?ve done this, essentially porting away the SMS piece of a number. From my experience, Bandwidth doesn?t allow ?3rd party SMS enablement? of their numbers, but INTQ does. I have a subset of my numbers with INTQ specifically because of this. --- Christopher Aloi ctaloi at gmail.com Sent from my iPhone
On Aug 17, 2022, at 6:21 PM, Carlos Alvarez via VoiceOps <voiceops at voiceops.org> wrote:
? I mentioned this as an option, but the scheduling vendor didn't like the idea. I'm guessing they don't have a billing method for this. Right now it's on hold until he can get someone on his tech side involved. I was more just curious about his concept that he thinks they have done a split before. He may be completely mistaken.
On Wed, Aug 17, 2022 at 3:15 PM Matthew Duggan <matthew.duggan at ciptex.com> wrote: Hi There,
Twilio Gold Partner here. If they port the number to Twilio then using Twilio Programmable Voice they calls could be forwarded either via sip or pstn back to yourselves.
They would have to pay Twilio the Egress cost. Feel free to message me offline for further assistance.
Best Regards,
Matthew Duggan | Head of DevOps Mobile: +447954163438 Phone: +44 (0)345 8800 808 Email: matthew.duggan at ciptex.com Address: Peter House, Oxford Street, Manchester M1 5AN, United Kingdom
www.ciptex.com
Legal: CAUTION - This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify Ciptex Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Ciptex Ltd. Ciptex Ltd - Registered Office: Chancery House, 30 St. Johns Road, Woking, Surrey, GU21 7SA. Company Number: 05671321 From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jorge Guntanis via VoiceOps <voiceops at voiceops.org> Sent: Wednesday, August 17, 2022 11:04:12 PM To: Carlos Alvarez <caalvarez at gmail.com> Cc: VoiceOps <voiceops at voiceops.org> Subject: Re: [VoiceOps] Splitting voice and SMS
CAUTION: This email may have originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
If they are already in twilio, they can create a SIP Trunk where you'd connect to to get the inbound calls. That way SMS stays at twilio and voice goes to you.
I'm not aware of another way to do it cleanly.
El mi?, 17 de ago. de 2022 3:56 p. m., Carlos Alvarez via VoiceOps <voiceops at voiceops.org> escribi?: We had an odd customer request, via a vendor trying to provide them with automated scheduling services via SMS. They are asking us to "release the SSID" to allow them to do SMS on the number, but we keep the voice. I'm unaware of this ability, and they even said that so far, most carriers won't even discuss it with them.
Their service rides on the Twilio API, and I *think* Twilio uses Bandwidth. This number is currently with Bandwidth. So I don't know if that might make a difference. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
SMS routing is generally handled by NetNumber's routing database (the name escapes me at the moment). NNIDs are the routing identifiers that they use - perhaps they meant NNID vs SSID? Twilio has a "hosted messaging" service, I think, which is where they SMS-enable your number on their platform by changing the NNID to theirs while leaving the voice-routing intact. But that process lead to a lot of fraud across lots of carriers, so it's more restricted now. On Wed, Aug 17, 2022 at 6:36 PM Chris Aloi via VoiceOps < voiceops at voiceops.org> wrote:
We?ve done this, essentially porting away the SMS piece of a number. From my experience, Bandwidth doesn?t allow ?3rd party SMS enablement? of their numbers, but INTQ does. I have a subset of my numbers with INTQ specifically because of this.
--- Christopher Aloi ctaloi at gmail.com Sent from my iPhone
On Aug 17, 2022, at 6:21 PM, Carlos Alvarez via VoiceOps < voiceops at voiceops.org> wrote:
? I mentioned this as an option, but the scheduling vendor didn't like the idea. I'm guessing they don't have a billing method for this. Right now it's on hold until he can get someone on his tech side involved. I was more just curious about his concept that he thinks they have done a split before. He may be completely mistaken.
On Wed, Aug 17, 2022 at 3:15 PM Matthew Duggan <matthew.duggan at ciptex.com> wrote:
Hi There,
Twilio Gold Partner here. If they port the number to Twilio then using Twilio Programmable Voice they calls could be forwarded either via sip or pstn back to yourselves.
They would have to pay Twilio the Egress cost. Feel free to message me offline for further assistance.
Best Regards,
*Matthew Duggan | Head of DevOps* *Mobile:* +447954163438 *Phone:* +44 (0)345 8800 808 *Email:* matthew.duggan at ciptex.com *Address:* Peter House, Oxford Street, Manchester M1 5AN, United Kingdom
*www.ciptex.com* <http://ciptex.com/> [image: Logo] <http://ciptex.com/> [image: linkedin icon] <https://www.linkedin.com/company/ciptex/> [image: facebook icon] <https://www.facebook.com/ciptex> [image: twitter icon] <https://twitter.com/ciptex> [image: youtube icon] <https://www.youtube.com/channel/UC8puyBCaT5tomGyMcnlbmsA?reload=9> [image: Banner] <http://ciptex.com/> Legal: CAUTION - This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify Ciptex Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Ciptex Ltd. Ciptex Ltd - Registered Office: Chancery House, 30 St. Johns Road, Woking, Surrey, GU21 7SA. Company Number: 05671321 ------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jorge Guntanis via VoiceOps <voiceops at voiceops.org> *Sent:* Wednesday, August 17, 2022 11:04:12 PM *To:* Carlos Alvarez <caalvarez at gmail.com> *Cc:* VoiceOps <voiceops at voiceops.org> *Subject:* Re: [VoiceOps] Splitting voice and SMS
CAUTION: This email may have originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
If they are already in twilio, they can create a SIP Trunk where you'd connect to to get the inbound calls. That way SMS stays at twilio and voice goes to you.
I'm not aware of another way to do it cleanly.
El mi?, 17 de ago. de 2022 3:56 p. m., Carlos Alvarez via VoiceOps < voiceops at voiceops.org> escribi?:
We had an odd customer request, via a vendor trying to provide them with automated scheduling services via SMS. They are asking us to "release the SSID" to allow them to do SMS on the number, but we keep the voice. I'm unaware of this ability, and they even said that so far, most carriers won't even discuss it with them.
Their service rides on the Twilio API, and I *think* Twilio uses Bandwidth. This number is currently with Bandwidth. So I don't know if that might make a difference. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I appreciate the responses here. It does appear that a split NNID is something they've done before, but can't be done (or has some problems) with Bandwidth. So Twilio says they just won't try. I've offered the customer the forwarding and even the SIP option. On Wed, Aug 17, 2022 at 4:05 PM Ross Tajvar <ross at tajvar.io> wrote:
SMS routing is generally handled by NetNumber's routing database (the name escapes me at the moment). NNIDs are the routing identifiers that they use - perhaps they meant NNID vs SSID?
Twilio has a "hosted messaging" service, I think, which is where they SMS-enable your number on their platform by changing the NNID to theirs while leaving the voice-routing intact. But that process lead to a lot of fraud across lots of carriers, so it's more restricted now.
On Wed, Aug 17, 2022 at 6:36 PM Chris Aloi via VoiceOps < voiceops at voiceops.org> wrote:
We?ve done this, essentially porting away the SMS piece of a number. From my experience, Bandwidth doesn?t allow ?3rd party SMS enablement? of their numbers, but INTQ does. I have a subset of my numbers with INTQ specifically because of this.
--- Christopher Aloi ctaloi at gmail.com Sent from my iPhone
On Aug 17, 2022, at 6:21 PM, Carlos Alvarez via VoiceOps < voiceops at voiceops.org> wrote:
? I mentioned this as an option, but the scheduling vendor didn't like the idea. I'm guessing they don't have a billing method for this. Right now it's on hold until he can get someone on his tech side involved. I was more just curious about his concept that he thinks they have done a split before. He may be completely mistaken.
On Wed, Aug 17, 2022 at 3:15 PM Matthew Duggan <matthew.duggan at ciptex.com> wrote:
Hi There,
Twilio Gold Partner here. If they port the number to Twilio then using Twilio Programmable Voice they calls could be forwarded either via sip or pstn back to yourselves.
They would have to pay Twilio the Egress cost. Feel free to message me offline for further assistance.
Best Regards,
*Matthew Duggan | Head of DevOps* *Mobile:* +447954163438 *Phone:* +44 (0)345 8800 808 *Email:* matthew.duggan at ciptex.com *Address:* Peter House, Oxford Street, Manchester M1 5AN, United Kingdom
*www.ciptex.com* <http://ciptex.com/> [image: Logo] <http://ciptex.com/> [image: linkedin icon] <https://www.linkedin.com/company/ciptex/> [image: facebook icon] <https://www.facebook.com/ciptex> [image: twitter icon] <https://twitter.com/ciptex> [image: youtube icon] <https://www.youtube.com/channel/UC8puyBCaT5tomGyMcnlbmsA?reload=9> [image: Banner] <http://ciptex.com/> Legal: CAUTION - This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify Ciptex Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Ciptex Ltd. Ciptex Ltd - Registered Office: Chancery House, 30 St. Johns Road, Woking, Surrey, GU21 7SA. Company Number: 05671321 ------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jorge Guntanis via VoiceOps <voiceops at voiceops.org> *Sent:* Wednesday, August 17, 2022 11:04:12 PM *To:* Carlos Alvarez <caalvarez at gmail.com> *Cc:* VoiceOps <voiceops at voiceops.org> *Subject:* Re: [VoiceOps] Splitting voice and SMS
CAUTION: This email may have originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
If they are already in twilio, they can create a SIP Trunk where you'd connect to to get the inbound calls. That way SMS stays at twilio and voice goes to you.
I'm not aware of another way to do it cleanly.
El mi?, 17 de ago. de 2022 3:56 p. m., Carlos Alvarez via VoiceOps < voiceops at voiceops.org> escribi?:
We had an odd customer request, via a vendor trying to provide them with automated scheduling services via SMS. They are asking us to "release the SSID" to allow them to do SMS on the number, but we keep the voice. I'm unaware of this ability, and they even said that so far, most carriers won't even discuss it with them.
Their service rides on the Twilio API, and I *think* Twilio uses Bandwidth. This number is currently with Bandwidth. So I don't know if that might make a difference. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (5)
-
caalvarez＠gmail.com -
ctaloi＠gmail.com -
jorge.guntanis＠ring.cr -
matthew.duggan＠ciptex.com -
ross＠tajvar.io