we found opening a ticket as a sprint customer to be the fastest way to get anything resolved with mobile companies. We have gotten to the point of just having a mobile phone from every major provider for this purpose. We have seen some really obscure issues like it will work from los angeles but not from san francisco, it becomes a real pain. Carlos Alcantar Race Communications / Race Team Member 1325 Howard Ave. #604, Burlingame, CA. 94010 Phone: +1 415 376 3314 / carlos at race.com<mailto:carlos at race.com> / http://www.race.com<http://www.race.com/> ________________________________ From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Joe Kowalski <joe.k at bendtel.com> Sent: Tuesday, January 17, 2017 12:19:42 PM To: voiceops at voiceops.org Subject: [VoiceOps] Sprint Routing/Translations contact? We have a customer who has a number that their customers that are on Sprint cell phones (and also other CDMA providers who are roaming on Sprint) can't call. They get a message "Message 12, Switch 2410" and a request to try again later. Other Sprint callers can reach other numbers on our network just fine. The calls to this number from Sprint callers never reach our switch. Our customer has asked their customers who are having this trouble to try to put tech support tickets in to see if they can get resolution that way. Does anyone know of any other contact or way to get a resolution to this? Thanks -- Joe Kowalski BendTel _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops