Porting Cooling Off Period
Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com
I've heard of putting a limit on the number of LSR orders you can submit to a carrier each day when it's a huge project, but I'd be interested to hear everyone else's answer on this one because I've never heard that excuse before. Did NPAC tell you this or the carrier? I know doing mass ports for a large number of TNs are treated differently than porting individual TNs, but that's new to me! MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2020-09-21 05:02 PM, Mike Hammett wrote:
Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I've been told this in the past, along with the "we have other orders on the account so you can't port any numbers" line. I've never heard a reason or lawful authority to limit it. On Mon, Sep 21, 2020 at 3:16 PM Mary Lou Carey <marylou at backuptelecom.com> wrote:
I've heard of putting a limit on the number of LSR orders you can submit to a carrier each day when it's a huge project, but I'd be interested to hear everyone else's answer on this one because I've never heard that excuse before. Did NPAC tell you this or the carrier? I know doing mass ports for a large number of TNs are treated differently than porting individual TNs, but that's new to me!
MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111
On 2020-09-21 05:02 PM, Mike Hammett wrote:
Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
E-mail from my porting person: When trying to port this number over I get error - MULTIPLE PONS RECEIVED FOR SAME CUSTOMER ACCOUNT - [redacted]
From the other carrier:
The reject is valid. Even though the line was activated on the first day of FOC, the PAT tool enforces the 7-day window FOC (09/18/2020-09/25/2020), and will not allow another LSR until 09/26/2020. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Mike Hammett" <voiceops at ics-il.net> To: "VoiceOps" <voiceops at voiceops.org> Sent: Monday, September 21, 2020 5:02:52 PM Subject: [VoiceOps] Porting Cooling Off Period Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I assume the reason there are multiple PONs for the account is because there's multiple TNs under the account number? I would contact the PUC in your state and put in a complaint because it's not NPAC that's blocking it. It appears to be the LEC and what their doing doesn't look legal to me. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2020-09-21 05:23 PM, Mike Hammett wrote:
E-mail from my porting person:
When trying to port this number over I get error - MULTIPLE PONS RECEIVED FOR SAME CUSTOMER ACCOUNT - [redacted]
From the other carrier:
The reject is valid. Even though the line was activated on the first day of FOC, the PAT tool enforces the 7-day window FOC (09/18/2020-09/25/2020), and will not allow another LSR until 09/26/2020.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
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From: "Mike Hammett" <voiceops at ics-il.net> To: "VoiceOps" <voiceops at voiceops.org> Sent: Monday, September 21, 2020 5:02:52 PM Subject: [VoiceOps] Porting Cooling Off Period
Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Yes, multiple customers on the same account. The customer forgot to include all numbers on their LOA. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: Mary Lou Carey <marylou at backuptelecom.com> To: Mike Hammett <voiceops at ics-il.net> Cc: VoiceOps <voiceops at voiceops.org> Sent: Tue, 22 Sep 2020 08:44:17 -0500 (CDT) Subject: Re: [VoiceOps] Porting Cooling Off Period I assume the reason there are multiple PONs for the account is because there's multiple TNs under the account number? I would contact the PUC in your state and put in a complaint because it's not NPAC that's blocking it. It appears to be the LEC and what their doing doesn't look legal to me. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2020-09-21 05:23 PM, Mike Hammett wrote:
E-mail from my porting person:
When trying to port this number over I get error - MULTIPLE PONS RECEIVED FOR SAME CUSTOMER ACCOUNT - [redacted]
From the other carrier:
The reject is valid. Even though the line was activated on the first day of FOC, the PAT tool enforces the 7-day window FOC (09/18/2020-09/25/2020), and will not allow another LSR until 09/26/2020.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
-------------------------
From: "Mike Hammett" <voiceops at ics-il.net> To: "VoiceOps" <voiceops at voiceops.org> Sent: Monday, September 21, 2020 5:02:52 PM Subject: [VoiceOps] Porting Cooling Off Period
Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--- Please take a moment to review our business rules posted in our portal in the Documents section. [Redacted] is not blocking any LSRs. It is written in our business rules that LSRs have a 7 day grace period to allow carriers to activate within 7 days of their FOC date, reschedule, snapback numbers or cancel their order without service impact to the customer. A PON is active from the time it is submitted until the end of the 7th day post FOC. During this time we don?t support multiple PON submission. I hope that this helps to clarify our business rules and processes. --- I appreciate their grace period, but not accepting my otherwise valid LSR because another order is still in the grace period is effectively blocking my request. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: Mike Hammett <voiceops at ics-il.net> To: VoiceOps <voiceops at voiceops.org> Sent: Mon, 21 Sep 2020 17:02:52 -0500 (CDT) Subject: [VoiceOps] Porting Cooling Off Period Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com
I'd respond back and say "I understand you believe your business rules allow for a 7 day cooling off period, but that don't seem to comply with the Industry Standard Porting Guidelines. Would you like me to address this with the PUC directly or do you have an internal contact that I can speak with?" MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2020-09-22 09:17 AM, Mike Hammett wrote:
--- Please take a moment to review our business rules posted in our portal in the Documents section. [Redacted] is not blocking any LSRs.
It is written in our business rules that LSRs have a 7 day grace period to allow carriers to activate within 7 days of their FOC date, reschedule, snapback numbers or cancel their order without service impact to the customer.
A PON is active from the time it is submitted until the end of the 7th day post FOC. During this time we don?t support multiple PON submission. I hope that this helps to clarify our business rules and processes. ---
I appreciate their grace period, but not accepting my otherwise valid LSR because another order is still in the grace period is effectively blocking my request.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
----- Original Message ----- From: Mike Hammett <voiceops at ics-il.net> To: VoiceOps <voiceops at voiceops.org> Sent: Mon, 21 Sep 2020 17:02:52 -0500 (CDT) Subject: [VoiceOps] Porting Cooling Off Period
Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (3)
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caalvarez＠gmail.com -
marylou＠backuptelecom.com -
voiceops＠ics-il.net