under what circumstances can a port out request be rejected?
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN. Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link) I've never tried to reject someones port out request, can I just reject for lack of payment? Do I have to give a reason? Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side. I think I'd call the customer and ask their intentions. On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich <reinventingrich at gmail.com> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side.
I think I'd call the customer and ask their intentions.
On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
Sounds like you got a bunch of direct replies? It would be nice to know what others have said. I wish this lists wasn't set up to reply to the OP instead of the list. That's a terrible setting. On Wed, Apr 5, 2017 at 3:29 PM, Reinventing Rich <reinventingrich at gmail.com> wrote:
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider
On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side.
I think I'd call the customer and ask their intentions.
On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
The gist has been, release the number per the FCC you cant hold onto it based upon past due balance. It's weird because I have had a hugely hard time with century link for what they have called "Unsatisfactory Business Relationship" But I think the 7 or so replies I have had are pretty much in agreement that I need to let the number go On Wed, Apr 5, 2017 at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Sounds like you got a bunch of direct replies? It would be nice to know what others have said. I wish this lists wasn't set up to reply to the OP instead of the list. That's a terrible setting.
On Wed, Apr 5, 2017 at 3:29 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider
On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side.
I think I'd call the customer and ask their intentions.
On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
Our lawyer cited something from the FCC exactly saying that about the unsatisfactory business relationship. But the buzz I hear is what I said about the FCC taking the customer's side on disputes. On Wed, Apr 5, 2017 at 3:44 PM, Reinventing Rich <reinventingrich at gmail.com> wrote:
The gist has been, release the number per the FCC you cant hold onto it based upon past due balance.
It's weird because I have had a hugely hard time with century link for what they have called "Unsatisfactory Business Relationship"
But I think the 7 or so replies I have had are pretty much in agreement that I need to let the number go
On Wed, Apr 5, 2017 at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Sounds like you got a bunch of direct replies? It would be nice to know what others have said. I wish this lists wasn't set up to reply to the OP instead of the list. That's a terrible setting.
On Wed, Apr 5, 2017 at 3:29 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider
On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side.
I think I'd call the customer and ask their intentions.
On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
Not an expert and definitely IANAL, but it had been my understanding, by way of our customer base, that rejecting port-outs for pretty much any financial reason has been banned for quite some time officially, though that doesn't stop some carriers from interfering for such reasons anyhow. But as I understand the FCC's position, the freedom to port shall not be abridged for any reason other than clerical reasons, and any contractual obligation or past-due balance should be pursued via civil remedies. -- Alex -- Principal, Evariste Systems LLC (www.evaristesys.com) Sent from my Google Nexus.
Thank you so much. On Wed, Apr 5, 2017 at 4:51 PM, Alex Balashov <abalashov at evaristesys.com> wrote:
Not an expert and definitely IANAL, but it had been my understanding, by way of our customer base, that rejecting port-outs for pretty much any financial reason has been banned for quite some time officially, though that doesn't stop some carriers from interfering for such reasons anyhow.
But as I understand the FCC's position, the freedom to port shall not be abridged for any reason other than clerical reasons, and any contractual obligation or past-due balance should be pursued via civil remedies.
-- Alex
-- Principal, Evariste Systems LLC (www.evaristesys.com)
Sent from my Google Nexus. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
According to or legal firm, these are the valid disputes: Valid port dispute reasons Customer name mismatch/missing 01 Address mismatch/missing 02 Contact/Customer Signature missing 03 Toll Free Shared/Bundled 04 Signature Date missing or Expired 05 Sent to Wrong Resp Org 06 TFN Not listed on Request 07 All Data Mismatch 08 LOA/Linking LOA missing 09 Illegible LOA 11 More Recent LOA 12 Unauthorized Contact/customer signature 13 On Apr 5, 2017, at 6:29 PM, Reinventing Rich <reinventingrich at gmail.com<mailto:reinventingrich at gmail.com>> wrote: thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> wrote: Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side. I think I'd call the customer and ask their intentions. On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich <reinventingrich at gmail.com<mailto:reinventingrich at gmail.com>> wrote: Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN. Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link) I've never tried to reject someones port out request, can I just reject for lack of payment? Do I have to give a reason? Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops -- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
Awesome, thank you! On Wed, Apr 5, 2017 at 4:31 PM, Mark Diaz <mdiaz at vinixglobal.com> wrote:
According to or legal firm, these are the valid disputes:
Valid port dispute reasons
Customer name mismatch/missing 01
Address mismatch/missing 02
Contact/Customer Signature missing 03
Toll Free Shared/Bundled 04
Signature Date missing or Expired 05
Sent to Wrong Resp Org 06
TFN Not listed on Request 07
All Data Mismatch 08
LOA/Linking LOA missing 09
Illegible LOA 11
More Recent LOA 12
Unauthorized Contact/customer signature 13
On Apr 5, 2017, at 6:29 PM, Reinventing Rich <reinventingrich at gmail.com> wrote:
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider
On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side.
I think I'd call the customer and ask their intentions.
On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
Thanks mark! On Wed, Apr 5, 2017 at 4:31 PM, Mark Diaz <mdiaz at vinixglobal.com> wrote:
According to or legal firm, these are the valid disputes:
Valid port dispute reasons
Customer name mismatch/missing 01
Address mismatch/missing 02
Contact/Customer Signature missing 03
Toll Free Shared/Bundled 04
Signature Date missing or Expired 05
Sent to Wrong Resp Org 06
TFN Not listed on Request 07
All Data Mismatch 08
LOA/Linking LOA missing 09
Illegible LOA 11
More Recent LOA 12
Unauthorized Contact/customer signature 13
On Apr 5, 2017, at 6:29 PM, Reinventing Rich <reinventingrich at gmail.com> wrote:
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider
On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side.
I think I'd call the customer and ask their intentions.
On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
These are for tollfree, the rules for LNP are different. On 04/05/2017 06:45 PM, Reinventing Rich wrote:
Thanks mark!
On Wed, Apr 5, 2017 at 4:31 PM, Mark Diaz <mdiaz at vinixglobal.com <mailto:mdiaz at vinixglobal.com>> wrote:
According to or legal firm, these are the valid disputes:
Valid port dispute reasons
Customer name mismatch/missing 01
Address mismatch/missing 02
Contact/Customer Signature missing 03
Toll Free Shared/Bundled 04
Signature Date missing or Expired 05
Sent to Wrong Resp Org 06
TFN Not listed on Request 07
All Data Mismatch 08
LOA/Linking LOA missing 09
Illegible LOA 11
More Recent LOA 12
Unauthorized Contact/customer signature 13
On Apr 5, 2017, at 6:29 PM, Reinventing Rich <reinventingrich at gmail.com <mailto:reinventingrich at gmail.com>> wrote:
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider
On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> wrote:
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side.
I think I'd call the customer and ask their intentions.
On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich <reinventingrich at gmail.com <mailto:reinventingrich at gmail.com>> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I've been instructed that the list applies to both. Clearly the RespOrg line only apply to Toll Free. Good luck! Sent from my iPhone On Apr 5, 2017, at 7:03 PM, Paul Timmins <paul at timmins.net<mailto:paul at timmins.net>> wrote: These are for tollfree, the rules for LNP are different. On 04/05/2017 06:45 PM, Reinventing Rich wrote: Thanks mark! On Wed, Apr 5, 2017 at 4:31 PM, Mark Diaz <mdiaz at vinixglobal.com<mailto:mdiaz at vinixglobal.com>> wrote: According to or legal firm, these are the valid disputes: Valid port dispute reasons Customer name mismatch/missing 01 Address mismatch/missing 02 Contact/Customer Signature missing 03 Toll Free Shared/Bundled 04 Signature Date missing or Expired 05 Sent to Wrong Resp Org 06 TFN Not listed on Request 07 All Data Mismatch 08 LOA/Linking LOA missing 09 Illegible LOA 11 More Recent LOA 12 Unauthorized Contact/customer signature 13 On Apr 5, 2017, at 6:29 PM, Reinventing Rich <reinventingrich at gmail.com<mailto:reinventingrich at gmail.com>> wrote: thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> wrote: Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side. I think I'd call the customer and ask their intentions. On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich <reinventingrich at gmail.com<mailto:reinventingrich at gmail.com>> wrote: Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN. Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link) I've never tried to reject someones port out request, can I just reject for lack of payment? Do I have to give a reason? Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops -- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops -- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
The standard is different for toll-free numbers. The standard below seems to be for toll-free port-outs, although some extra ones appear to be added to the ATIS standards for toll-free port-out reject reasons. Regards, Mike Mike Ray, MBA, CNE, CTE Astro Companies, LLC 11523 Palm Brush Trail #401 Lakewood Ranch, FL 34202 DIRECT: call or text 941 600-0207 <http://www.astrocompanies.com> http://www.astrocompanies.com From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Mark Diaz Sent: Wednesday, April 5, 2017 6:31 PM To: Reinventing Rich <reinventingrich at gmail.com> Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] under what circumstances can a port out request be rejected? According to or legal firm, these are the valid disputes: Valid port dispute reasons Customer name mismatch/missing 01 Address mismatch/missing 02 Contact/Customer Signature missing 03 Toll Free Shared/Bundled 04 Signature Date missing or Expired 05 Sent to Wrong Resp Org 06 TFN Not listed on Request 07 All Data Mismatch 08 LOA/Linking LOA missing 09 Illegible LOA 11 More Recent LOA 12 Unauthorized Contact/customer signature 13 On Apr 5, 2017, at 6:29 PM, Reinventing Rich <reinventingrich at gmail.com <mailto:reinventingrich at gmail.com> > wrote: thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com> > wrote: Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side. I think I'd call the customer and ask their intentions. On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich <reinventingrich at gmail.com <mailto:reinventingrich at gmail.com> > wrote: Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN. Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link) I've never tried to reject someones port out request, can I just reject for lack of payment? Do I have to give a reason? Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops -- Cheers, Rich Breton Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
Sounds like you need a new attorney. Carriers may not reject port-out requests for any reason other than an identity mismatch (customer does not own the number) or that the number is not in working service. Carriers are also prohibited from disconnecting a number after receipt of a port-out request. Carriers are specifically forbidden from rejecting port-out orders for money owed or contract reasons, and are also prohibited from contacting the customer between the time a port-out request is received and the time the port actually occurs. A good telecom attorney would be able to tell you that; we?ve found you cannot rely upon a general attorney to know telecom law. In the instant example, you have a contract law issue that has to be adjudicated separately from the porting process. Regards, Mike Mike Ray, MBA, CNE, CTE Astro Companies, LLC 11523 Palm Brush Trail #401 Lakewood Ranch, FL 34202 DIRECT: call or text 941 600-0207 <http://www.astrocompanies.com> http://www.astrocompanies.com From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Wednesday, April 5, 2017 6:23 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] under what circumstances can a port out request be rejected? Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side. I think I'd call the customer and ask their intentions. On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich <reinventingrich at gmail.com <mailto:reinventingrich at gmail.com> > wrote: Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN. Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link) I've never tried to reject someones port out request, can I just reject for lack of payment? Do I have to give a reason? Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
participants (6)
-
abalashov＠evaristesys.com -
caalvarez＠gmail.com -
mdiaz＠vinixglobal.com -
mike＠astrocompanies.com -
paul＠timmins.net -
reinventingrich＠gmail.com