Greetings all, I come to you today with a request. We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt. We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call). I was hoping I could get a few of you to call a test number of mine and report failures. The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up. If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to. It would be greatly appreciated, Thanks! Nick Olsen Network Operations (855) FLSPEED x106
Called twice from 603-703-0116. 2:48 PM EST time frame. Dead air (no rings) then I hear the recording. Dead air (no rings, very long pause... long) then I hear the recording. Sent to SIPRoutes. ________________________________ From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Nick Olsen <nick at flhsi.com> Sent: Friday, February 12, 2016 2:42 PM To: voiceops at voiceops.org Subject: [VoiceOps] Test Call Request Greetings all, I come to you today with a request. We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt. We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call). I was hoping I could get a few of you to call a test number of mine and report failures. The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up. If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to. It would be greatly appreciated, Thanks! Nick Olsen Network Operations (855) FLSPEED x106 [http://www.flhsi.com/files/emaillogo.jpg]
Via Onvoy, I tried three times and got these results: One ring, then dead air for a bit, then a 503. Ringing for a long time (gave it about a minute). Ringing for a long time (gave it about 30 seconds). On Fri, Feb 12, 2016 at 12:51 PM, Matthew Yaklin <myaklin at firstlight.net> wrote:
Called twice from 603-703-0116. 2:48 PM EST time frame.
Dead air (no rings) then I hear the recording.
Dead air (no rings, very long pause... long) then I hear the recording.
Sent to SIPRoutes.
------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Nick Olsen < nick at flhsi.com> *Sent:* Friday, February 12, 2016 2:42 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Test Call Request
Greetings all,
I come to you today with a request.
We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt.
We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call).
I was hoping I could get a few of you to call a test number of mine and report failures.
The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up.
If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to.
It would be greatly appreciated, Thanks!
Nick Olsen Network Operations (855) FLSPEED x106
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
14:51:12, 616-607-5907 via Global Crossing (ISUP trunk) - Ring no answer 14:52:09 248-936-2199 via Inteliquent AIA (SIP) - Audio connects just fine On 02/12/2016 02:51 PM, Matthew Yaklin wrote:
Called twice from 603-703-0116. 2:48 PM EST time frame.
Dead air (no rings) then I hear the recording.
Dead air (no rings, very long pause... long) then I hear the recording.
Sent to SIPRoutes.
------------------------------------------------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Nick Olsen <nick at flhsi.com> *Sent:* Friday, February 12, 2016 2:42 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Test Call Request Greetings all, I come to you today with a request. We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt. We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call). I was hoping I could get a few of you to call a test number of mine and report failures. The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up. If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to. It would be greatly appreciated, Thanks!
Nick Olsen Network Operations (855) FLSPEED x106
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up.
Called via Callcentric, answered right away. Called via VoIPDiscount(Betamax), long dead air then fast busy
From ATT wireless it works fine (two calls).
On Fri, Feb 12, 2016 at 2:53 PM, John Levine <johnl at taugh.com> wrote:
The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up.
Called via Callcentric, answered right away.
Called via VoIPDiscount(Betamax), long dead air then fast busy
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Called from 414-269-60xx via SIP Logic out of NYC. The recording played right away, no problems here. On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <nick at flhsi.com> wrote:
Greetings all,
I come to you today with a request.
We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt.
We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call).
I was hoping I could get a few of you to call a test number of mine and report failures.
The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up.
If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to.
It would be greatly appreciated, Thanks!
Nick Olsen Network Operations (855) FLSPEED x106
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Level 3 routed away from an "underlying carrier" and now i can call through just fine. They opened a ticket with the "underlying carrier" so hopefully that kicks this issue in the junk for you :D On 02/12/2016 05:33 PM, Rafael Possamai wrote:
Called from 414-269-60xx via SIP Logic out of NYC.
The recording played right away, no problems here.
On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <nick at flhsi.com <mailto:nick at flhsi.com>> wrote:
Greetings all, I come to you today with a request. We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt. We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call). I was hoping I could get a few of you to call a test number of mine and report failures. The number is 321-205-1234 <tel:321-205-1234>, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up. If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to. It would be greatly appreciated, Thanks!
Nick Olsen Network Operations (855) FLSPEED x106
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
O1 opened a ticket with the ULC also. It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if a couple get it fixed, everyone will be all fixed. On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins <paul at timmins.net> wrote:
Level 3 routed away from an "underlying carrier" and now i can call through just fine. They opened a ticket with the "underlying carrier" so hopefully that kicks this issue in the junk for you :D
On 02/12/2016 05:33 PM, Rafael Possamai wrote:
Called from 414-269-60xx via SIP Logic out of NYC.
The recording played right away, no problems here.
On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <nick at flhsi.com> wrote:
Greetings all,
I come to you today with a request.
We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt.
We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call).
I was hoping I could get a few of you to call a test number of mine and report failures.
The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up.
If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to.
It would be greatly appreciated, Thanks!
Nick Olsen Network Operations (855) FLSPEED x106
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing listVoiceOps at voiceops.orghttps://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Oddly, tonight I also had a customer complaining of the same issue as Nick. They called a number we service three times and it hung with silence with no rings for 20 seconds and then hung up. Like Nick, we never got the calls. All of our tests through Thinq, Bandwidth and Verizon Wireless were successful without issue. A bizzare situation. I think that this might be a larger termination issue. What company might be the single point of failure? Is anyone else experiencing this, or getting complaints? And how do we, as an industry, monitor and alert on this kind of situation??!! Beckman On Fri, 12 Feb 2016, Jared Geiger wrote:
O1 opened a ticket with the ULC also.
It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if a couple get it fixed, everyone will be all fixed.
On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins <paul at timmins.net> wrote:
Level 3 routed away from an "underlying carrier" and now i can call through just fine. They opened a ticket with the "underlying carrier" so hopefully that kicks this issue in the junk for you :D
On 02/12/2016 05:33 PM, Rafael Possamai wrote:
Called from 414-269-60xx via SIP Logic out of NYC.
The recording played right away, no problems here.
On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <nick at flhsi.com> wrote:
Greetings all,
I come to you today with a request.
We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt.
We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call).
I was hoping I could get a few of you to call a test number of mine and report failures.
The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up.
If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to.
It would be greatly appreciated, Thanks!
Nick Olsen Network Operations (855) FLSPEED x106
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing listVoiceOps at voiceops.orghttps://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
Morning All, I would like to sincerely thank everyone that assisted me in getting my issue resolved. I can say the one method I had of testing this issue here locally is now fixed. I'll know more as I start to gain customer feedback. But seriously. You guys rock. Within an hour of my email going out. I had a handful of tickets with some of the biggest carriers opened on my behalf. Everyone I kindly asked to open a ticket was nothing less then extremely helpful and quick to go to bat for me. Thank you all, Again. I suspect the big issue here was most likely Level 3. With the scope of the issue and how many carriers I saw having trouble reaching me, It had to be a big player. Nick Olsen Network Operations (855) FLSPEED x106 ---------------------------------------- From: "Jared Geiger" <jared at compuwizz.net> Sent: Friday, February 12, 2016 8:37 PM To: "VoiceOps" <voiceops at voiceops.org> Subject: Re: [VoiceOps] Test Call Request O1 opened a ticket with the ULC also. It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if a couple get it fixed, everyone will be all fixed. On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins <paul at timmins.net> wrote: Level 3 routed away from an "underlying carrier" and now i can call through just fine. They opened a ticket with the "underlying carrier" so hopefully that kicks this issue in the junk for you :D On 02/12/2016 05:33 PM, Rafael Possamai wrote: Called from 414-269-60xx via SIP Logic out of NYC. The recording played right away, no problems here. On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <nick at flhsi.com> wrote: Greetings all, I come to you today with a request. We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt. We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call). I was hoping I could get a few of you to call a test number of mine and report failures. The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up. If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to. It would be greatly appreciated, Thanks! Nick Olsen Network Operations (855) FLSPEED x106 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (8)
-
beckman＠angryox.com -
caalvarez＠gmail.com -
jared＠compuwizz.net -
johnl＠taugh.com -
myaklin＠firstlight.net -
nick＠flhsi.com -
paul＠timmins.net -
rafaelpossa＠gmail.com