Faxing over SIP - (88) INCOMPATIBLE_DESTINATION

Hi, I know that faxing over SIP can be source of a whole lot of issues, but I am wondering if someone had the same that I am currently running into. I have a softphone (Zoiper) sending a fax (TIFF image sent to a physical fax on PSTN) through a SIP platform with freeswitch / kamailio which is forwarding the fax to my PSTN Gateway (telcobridges TMG800), the fax is detected as T38 and everything looks good, except that it ends with (88) INCOMPATIBLE_DESTINATION Does anyone has an idea what might cause this and what could help resolve the issue ? I can send the trace if you email me. Any help appreciated. Thank you, Tanguy -- *Tanguy DANGELSER* R?sidence petit Chalet ? Ch?ton 56 avenue Louis Pasteur ? 97300 CAYENNE Guyane Fran?aise ? French Guiana T?l : +594 (0) 594 25 00 00 - Fax : +594 (0) 594 25 37 85 <https://fr-fr.facebook.com/guyacom> <http://hu.linkedin.com/company/guyacom> <service.technique at guyacom.fr> <http://www.youtube.com/user/GUYACOM> <http://www.guyacom.net/>

That sounds like the other end doesn't support or T.38 or doesn't want to pass it through. On 11/27/2016 11:46 PM, Tanguy Dangelser wrote:
Hi,
I know that faxing over SIP can be source of a whole lot of issues, but I am wondering if someone had the same that I am currently running into.
I have a softphone (Zoiper) sending a fax (TIFF image sent to a physical fax on PSTN) through a SIP platform with freeswitch / kamailio which is forwarding the fax to my PSTN Gateway (telcobridges TMG800), the fax is detected as T38 and everything looks good, except that it ends with (88) INCOMPATIBLE_DESTINATION
Does anyone has an idea what might cause this and what could help resolve the issue ? I can send the trace if you email me. Any help appreciated.
Thank you,
Tanguy
--
*Tanguy DANGELSER* R?sidence petit Chalet ? Ch?ton 56 avenue Louis Pasteur ? 97300 CAYENNE Guyane Fran?aise ? French Guiana
T?l : +594 (0) 594 25 00 00 - Fax : +594 (0) 594 25 37 85
<https://fr-fr.facebook.com/guyacom> <http://hu.linkedin.com/company/guyacom> <mailto:service.technique at guyacom.fr> <http://www.youtube.com/user/GUYACOM> <http://www.guyacom.net/>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 (direct) / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/

Is this all destinations or just this one? I recommend taking a packet capture as close to your upstream provider as you can and opening a ticket with them. Do you have any idea what the destination fax machine is and whether it has ECM enabled? Do you have ECM enabled? There are certain faxes that won't work with FOIP. An example of this is the Brother Intellifax 4100e. My company purchased this particular machine with the hopes of getting it to work for one of our customers. Our success was very limited. I don't mean to bash Brother. They have other machines that we use with no problems. There is just something about this particular machine. It might also help to disable SuperG3 on the machine sending out the fax. Regards, Jared Ball CDK Global Inc ________________________________________ From: VoiceOps [voiceops-bounces at voiceops.org] on behalf of Alex Balashov [abalashov at evaristesys.com] Sent: Sunday, November 27, 2016 8:49 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Faxing over SIP - (88) INCOMPATIBLE_DESTINATION That sounds like the other end doesn't support or T.38 or doesn't want to pass it through. On 11/27/2016 11:46 PM, Tanguy Dangelser wrote:
Hi,
I know that faxing over SIP can be source of a whole lot of issues, but I am wondering if someone had the same that I am currently running into.
I have a softphone (Zoiper) sending a fax (TIFF image sent to a physical fax on PSTN) through a SIP platform with freeswitch / kamailio which is forwarding the fax to my PSTN Gateway (telcobridges TMG800), the fax is detected as T38 and everything looks good, except that it ends with (88) INCOMPATIBLE_DESTINATION
Does anyone has an idea what might cause this and what could help resolve the issue ? I can send the trace if you email me. Any help appreciated.
Thank you,
Tanguy
--
*Tanguy DANGELSER* R?sidence petit Chalet ? Ch?ton 56 avenue Louis Pasteur ? 97300 CAYENNE Guyane Fran?aise ? French Guiana
T?l : +594 (0) 594 25 00 00 - Fax : +594 (0) 594 25 37 85
<https://fr-fr.facebook.com/guyacom> <http://hu.linkedin.com/company/guyacom> <mailto:service.technique at guyacom.fr> <http://www.youtube.com/user/GUYACOM> <http://www.guyacom.net/>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 (direct) / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ---------------------------------------------------------------------- This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.

What specifically is displaying "(88) INCOMPATIBLE_DESTINATION"? That's not a normal SIP message. Is this Zoiper that shows this? Freeswitch? Kamailio? The gateway? What you really need is a packet capture of the SIP conversation that is happening between the entity throwing that error and whatever it is INVITEing. So if Zoiper is displaying that message, make a capture of the signalling between Zoiper and Freeswitch. It will certainly supply you with some clues about what is going on... -- Nathan From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Tanguy Dangelser Sent: Sunday, November 27, 2016 8:46 PM To: voiceops at voiceops.org Subject: [VoiceOps] Faxing over SIP - (88) INCOMPATIBLE_DESTINATION Hi, I know that faxing over SIP can be source of a whole lot of issues, but I am wondering if someone had the same that I am currently running into. I have a softphone (Zoiper) sending a fax (TIFF image sent to a physical fax on PSTN) through a SIP platform with freeswitch / kamailio which is forwarding the fax to my PSTN Gateway (telcobridges TMG800), the fax is detected as T38 and everything looks good, except that it ends with (88) INCOMPATIBLE_DESTINATION Does anyone has an idea what might cause this and what could help resolve the issue ? I can send the trace if you email me. Any help appreciated. Thank you, Tanguy -- [http://www.guyacom.net/wp-content/uploads/2015/02/logoSignature-150x124.png]Tanguy DANGELSER R?sidence petit Chalet ? Ch?ton 56 avenue Louis Pasteur ? 97300 CAYENNE Guyane Fran?aise ? French Guiana T?l : +594 (0) 594 25 00 00 - Fax : +594 (0) 594 25 37 85 [http://www.guyacom.net/wp-content/uploads/2015/02/facebook.png]<https://fr-fr.facebook.com/guyacom> [http://www.guyacom.net/wp-content/uploads/2015/02/linkedin.png] <http://hu.linkedin.com/company/guyacom> [http://www.guyacom.net/wp-content/uploads/2015/02/email.png] <mailto:service.technique at guyacom.fr> [http://www.guyacom.net/wp-content/uploads/2015/02/skype.png] [http://www.guyacom.net/wp-content/uploads/2015/02/youtube.png] <http://www.youtube.com/user/GUYACOM> [http://www.guyacom.net/wp-content/uploads/2015/02/www.png] <http://www.guyacom.net/>

"This cause indicates that the equipment sending this cause has received a request to establish a call which has low layer compatibility, high layer compatibility or other compatibility attributes (e.g. data rate) which cannot be accommodated." --fred On 11/28/16 1:18 PM, Nathan Anderson wrote:
What specifically is displaying "(88) INCOMPATIBLE_DESTINATION"? That's not a normal SIP message. Is this Zoiper that shows this? Freeswitch? Kamailio? The gateway?
What you really need is a packet capture of the SIP conversation that is happening between the entity throwing that error and whatever it is INVITEing. So if Zoiper is displaying that message, make a capture of the signalling between Zoiper and Freeswitch. It will certainly supply you with some clues about what is going on...
-- Nathan
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Tanguy Dangelser Sent: Sunday, November 27, 2016 8:46 PM To: voiceops at voiceops.org Subject: [VoiceOps] Faxing over SIP - (88) INCOMPATIBLE_DESTINATION
Hi,
I know that faxing over SIP can be source of a whole lot of issues, but I am wondering if someone had the same that I am currently running into.
I have a softphone (Zoiper) sending a fax (TIFF image sent to a physical fax on PSTN) through a SIP platform with freeswitch / kamailio which is forwarding the fax to my PSTN Gateway (telcobridges TMG800), the fax is detected as T38 and everything looks good, except that it ends with (88) INCOMPATIBLE_DESTINATION
Does anyone has an idea what might cause this and what could help resolve the issue ? I can send the trace if you email me. Any help appreciated.
Thank you,
Tanguy
--
[http://www.guyacom.net/wp-content/uploads/2015/02/logoSignature-150x124.png]Tanguy DANGELSER R?sidence petit Chalet ? Ch?ton 56 avenue Louis Pasteur ? 97300 CAYENNE Guyane Fran?aise ? French Guiana
T?l : +594 (0) 594 25 00 00 - Fax : +594 (0) 594 25 37 85
[http://www.guyacom.net/wp-content/uploads/2015/02/facebook.png]<https://fr-fr.facebook.com/guyacom> [http://www.guyacom.net/wp-content/uploads/2015/02/linkedin.png] <http://hu.linkedin.com/company/guyacom> [http://www.guyacom.net/wp-content/uploads/2015/02/email.png] <mailto:service.technique at guyacom.fr> [http://www.guyacom.net/wp-content/uploads/2015/02/skype.png] [http://www.guyacom.net/wp-content/uploads/2015/02/youtube.png] <http://www.youtube.com/user/GUYACOM> [http://www.guyacom.net/wp-content/uploads/2015/02/www.png] <http://www.guyacom.net/>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

I'm going to guess it's a correlate to '488 Not Acceptable Here' or '503 Service Unavailable', and that the '(88) INCOMPATIBLE_DESTINATION' is a Q.850 cause given in a Reason header on that 503 or 488: https://support.sonus.net/display/VXDOC/Mapping+Q.850+to+SIP+Responses -- Alex -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 (direct) / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
participants (5)
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abalashov@evaristesys.com
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fred@palner.com
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Jared.Ball@cdk.com
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nathana@fsr.com
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tdangelser@guyacom.fr