Scam Caller - course of action for service provider?
Hey All, We have a customer who came on board and used our hosted phone service. They made it through our "know your customer process" by misrepresenting themselves. They were actually referred by another customer. 24 hours into their service with us one of our carriers flagged their calls. I started digging into their traffic and learned they are running a scam to convince elderly folks to give up their credit card information. It makes me sick to think this was on my network. I have obviously terminated their service. I would like to take this to the authorities. I have call recordings and KYC information. Thoughts on where to start? Chris
Chris, good work chasing it down. Report it to your state Attorney General, the FTC: https://reportfraud.ftc.gov/#/ And the FCC: https://fcc.gov/complaints State Attorney Generals prosecute fraud cases regularly. They're the most active in the fight against these scams. The FTC might already be working on a case against them. They file state lawsuits directly. The FCC has much less power; they can issue a notice to block traffic from a service provider, but this has little effect on a scammer who's just moving from service provider to service provider. Mark R Lindsey | +1-229-316-0013 | mrl at ecg.co | Schedule a Meeting <https://ecg.co/lindsey/schedule> | Newsletter <https://www.linkedin.com/newsletters/mark-lindsey-voice-7021614437413330944/>
On Sep 26, 2023, at 08:58, Christopher Aloi via VoiceOps <voiceops at voiceops.org> wrote:
Hey All,
We have a customer who came on board and used our hosted phone service. They made it through our "know your customer process" by misrepresenting themselves. They were actually referred by another customer. 24 hours into their service with us one of our carriers flagged their calls. I started digging into their traffic and learned they are running a scam to convince elderly folks to give up their credit card information. It makes me sick to think this was on my network. I have obviously terminated their service. I would like to take this to the authorities. I have call recordings and KYC information. Thoughts on where to start?
Chris _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Contact the FBI. They investigate fraud like this. Your local FBI Field Office is usually the best place to start. Contact the FBI at (202) 324-3000, or online at www.fbi.gov or tips.fbi.gov. Contact the Department of Health and Human Services, Office of the Inspector General at 1-800-HHS-TIPS, or online at www.oig.hhs.gov. Contact the Internet Crime Complaint Center (IC3) online at www.ic3.gov. - https://www.justice.gov/criminal-fraud/report-fraud Also - https://www.fbi.gov/how-we-can-help-you/safety-resources/scams-and-safety Beckman On Tue, 26 Sep 2023, Christopher Aloi via VoiceOps wrote:
Hey All,
We have a customer who came on board and used our hosted phone service. They made it through our "know your customer process" by misrepresenting themselves. They were actually referred by another customer. 24 hours into their service with us one of our carriers flagged their calls. I started digging into their traffic and learned they are running a scam to convince elderly folks to give up their credit card information. It makes me sick to think this was on my network. I have obviously terminated their service. I would like to take this to the authorities. I have call recordings and KYC information. Thoughts on where to start?
Chris
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------
participants (3)
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beckman＠angryox.com -
ctaloi＠gmail.com -
lindsey＠e-c-group.com