Any of these customers still have a CenturyLink line at home or work? If you had one customer that could call CenturyLink tech support and own both sides of the call I think you'd make progress. Frank From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of David Thompson Sent: Tuesday, March 25, 2014 12:34 PM To: voiceops at outages.org Subject: [VoiceOps] Century Link Caller ID Issues... Does anyone know whom I can contact over at Century Link to deal with a caller ID issue I'm running into? I've got several customers of mine that are former customers of Century Link that are having problems calling into people still with Century Link. Calls are failing with an intermittent error claiming that we aren't sending them caller ID and the call is getting blocked. Not sure of the percentage of calls that are failing this way however it's pretty obvious that Century Link has got something misconfigured on their side as I'm using the same carrier when calls are failing and when calls are connecting. David Thompson Network Services Support Technician (O) 858.357.8794 (F) 858-225-1882 (E) dthompson at esi-estech.com <mailto:dthompson at esi-estech.com> (W) www.esi-estech.com <http://www.esi-estech.com>