
Is anyone else seeing an increase in customer complaints regarding Dead Air or FAS in general? We don't get this complaint from our conversational clients, but there's been a near-daily stream of them from our short duration/dialer clients. I'm wondering if someone out there is targeting ANI or SDP connection IP and giving them special treatment. Is there a robocall blocking solution that is connecting calls to nothing? Regards, *Calvin Ellison* Senior Voice Operations Engineer calvin.ellison at voxox.com +1 (213) 285-0555 ----------------------------------------------- *voxox.com <http://www.voxox.com/> * 5825 Oberlin Drive, Suite 5 San Diego, CA 92121 [image: Voxox]

Is this in the US? Are you seeing the same across multiple vendors? If you have a pool of say 100 numbers and you use them randomly for outbound calls is there any difference? On Tue, Nov 5, 2019 at 9:11 PM Calvin Ellison <calvin.ellison at voxox.com> wrote:
Is anyone else seeing an increase in customer complaints regarding Dead Air or FAS in general?
We don't get this complaint from our conversational clients, but there's been a near-daily stream of them from our short duration/dialer clients. I'm wondering if someone out there is targeting ANI or SDP connection IP and giving them special treatment. Is there a robocall blocking solution that is connecting calls to nothing?
Regards,
*Calvin Ellison* Senior Voice Operations Engineer calvin.ellison at voxox.com +1 (213) 285-0555
----------------------------------------------- *voxox.com <http://www.voxox.com/> * 5825 Oberlin Drive, Suite 5 San Diego, CA 92121 [image: Voxox] _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Yes, this is traffic to the USA. We're the service provider, so we have no control over the ANI used, and there's been no obvious pattern there. The complaints we get cover pretty much every carrier in our short duration LCR. Most of those complaints reach us from aggregators so we're usually a few parties distant from the source complaint. Of course, no one ever provides packet captures, and we're not anchoring media so we can't see it happening. Our ULC don't really do much to help in the long term. It's usually "unable to reproduce, temporarily blocked RN or dialed number over the offending route, will escalate to peer", repeated a dozen times a week. I have a few hypotheses: 1. Downstream carriers are taking advantage of flat rates from international carriers, and media is getting lost bouncing between continents. We get plenty of other complaints like "why did my call to USA have a Russian media IP?", so this doesn't seem implausible. 2. Some intermediate is watching for traffic already getting blocked as robocalls and diverting it to their checking account. There are plenty of very obvious reject codes out there like "503 Blocked Caller ID", "503 BLOCKED", and "503 ANI BLOCKED". Any intermediate carrier with an ounce of analytics could look for those and ANI with low ASR, high 404 rates, etc. and start diverting traffic no one is going to miss on the receiving end. 3. Some popular dialer application is doing tricks with media that non-complaint system dislike. I've seen some using INVITE with c = 0.0.0.0 or "a=inactive" so they can conserve bandwidth on pre-session media/ring phase, then re-INVITE with a proper SDP after 200 OK. Regards, *Calvin Ellison* Senior Voice Operations Engineer calvin.ellison at voxox.com +1 (213) 285-0555 ----------------------------------------------- *voxox.com <http://www.voxox.com/> * 5825 Oberlin Drive, Suite 5 San Diego, CA 92121 [image: Voxox] On Thu, Nov 7, 2019 at 2:37 PM Dovid Bender <dovid at telecurve.com> wrote:
Is this in the US? Are you seeing the same across multiple vendors? If you have a pool of say 100 numbers and you use them randomly for outbound calls is there any difference?
On Tue, Nov 5, 2019 at 9:11 PM Calvin Ellison <calvin.ellison at voxox.com> wrote:
Is anyone else seeing an increase in customer complaints regarding Dead Air or FAS in general?
We don't get this complaint from our conversational clients, but there's been a near-daily stream of them from our short duration/dialer clients. I'm wondering if someone out there is targeting ANI or SDP connection IP and giving them special treatment. Is there a robocall blocking solution that is connecting calls to nothing?
Regards,
*Calvin Ellison* Senior Voice Operations Engineer calvin.ellison at voxox.com +1 (213) 285-0555
----------------------------------------------- *voxox.com <http://www.voxox.com/> * 5825 Oberlin Drive, Suite 5 San Diego, CA 92121 [image: Voxox] _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (2)
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calvin.ellison@voxox.com
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dovid@telecurve.com