I don't think I have this option from our wholesaler, so I will have to ask them to implement it. So can you assign an extension to this intercept user? Does intercept have a start feature code? Like I wanted option 1 of the auto attendant to be an intercept with play a message, how would I make prompt 1 do that? On Tue, Dec 16, 2014 at 7:58 AM, Shripal Daphtary <shripald at gmail.com> wrote:

It's under intercept group in utilities under the group. It allows you to redirect a call to another location or play a greeting when a number is called.

[image: image1.PNG] Shripal

On Dec 16, 2014, at 8:42 AM, Colton Conor <colton.conor at gmail.com> wrote:

Mark,

What is intercept user, and how do you enable it? We are using a wholesaler, and they have never mentioned this feature.

On Mon, Dec 15, 2014 at 3:30 PM, Mark Price <mark.price at spiritcom.com> wrote:

...

We use intercept user with a custom message and that works well for a message only.

-mark

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Gast, Jim *Sent:* Monday, December 15, 2014 4:26 PM *To:* Brad Anouar; Colton Conor

*Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Play Message or Media File with Broadsoft

Is the ?Greeting-Only Mailbox? a way to solve this problem? See GreetingOnlyMailboxOptionFD-R180.pdf in xchange.

Cheers,

/ Jim Gast, TDS Telecom

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Brad Anouar *Sent:* Monday, December 15, 2014 2:54 PM *To:* Colton Conor *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Play Message or Media File with Broadsoft

Broadsoft introduced a new type of AA license (AA Standard) in R20 that allows for multiple layer auto attendants. It is not the perfect solution for your scenario, but it is slightly better than having to use multiple AA basic licenses.

Good luck,

Brad

On Mon, Dec 15, 2014 at 10:53 AM, Colton Conor <colton.conor at gmail.com> wrote:

We have a client that wants an auto attendant. They want their option 1 to be play an message to the customer (like store hours). How would you play a media file in Broadsoft. The only way I can see possible is to burn a voice mailbox license and make a *55 to the voicemail box with the recording as the message, or use another auto attendant tree for the announcement. Both options are expensive. Does broadsoft have a play a media file option I don't know about? Something where you could assign a wave file to an extension?

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The intercept feature can also be used to stop fraud or as a temporary shutoff for non-payment, which may be why your wholesaler isn't exposing it to you. On Dec 16, 2014, at 10:57 PM, Jay Hennigan <jay at west.net> wrote:

On 12/16/14, 6:20 PM, Colton Conor wrote: I don't think I have this option from our wholesaler, so I will have to ask them to implement it.

So can you assign an extension to this intercept user? Does intercept have a start feature code? Like I wanted option 1 of the auto attendant to be an intercept with play a message, how would I make prompt 1 do that?

This feature is intended for unassigned, disconnected, changed numbers to play a Jane message along the lines of "The number you have dialed is not in service", etc. I suppose that it could be used as an announce-only type of message service although that isn't its intent. There may be some compatibility or regulatory issues with conventional TDM callers as intercept messages typically don't return supervision. This means that if someone dials an intercepted number directly they wouldn't be billed for the call. This is what you would expect if the message is to inform you that the dialed number isn't working, which is its actual designed usage. To make it work behind an auto attendant you would program the option digit to route to a number that is intercepted and play its custom message. I'm not sure if you need an actual telephone number of if an extension-only user can be intercepted. The short answer is that it will probably work as you intend but there may be some corner-case wrinkles. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops