Numbers listed as spam by Hiya
Hi, We primarily purchase numbers from Telnyx and Peerless. Lately any number that we purchase is automatically listed as spam. I searched through both of their stocks for random numbers in random area codes (50+ numbers) and every time Hiya says it's likely SPAM. I presume they are marking any carrier where it's easy to get numbers spam. Has anyone fought back against this or are people just going with larger carriers like inteliquent/VZ etc? Regards, Dovid
We've had a lot of numbers from thinQ show up as spam right away, and a small number from Bandwidth. Generally though, Bandwidth is pretty good on this. It's possible (not an accusation) that the aggregators are recycling numbers quickly. We have a couple of customers who do legit outbound business dialing and get marked as spam, so they rotate a lot of numbers. This creates the problem if we or our carrier were to sell any of those to others too soon. I don't know what your volume is, but for us Bandwidth was far less expensive than Telnyx. Around 8k DIDs and half a million minutes. Pretty small, but within the BW minimums. On Wed, Aug 24, 2022 at 7:04 AM Dovid Bender via VoiceOps < voiceops at voiceops.org> wrote:
Hi,
We primarily purchase numbers from Telnyx and Peerless. Lately any number that we purchase is automatically listed as spam. I searched through both of their stocks for random numbers in random area codes (50+ numbers) and every time Hiya says it's likely SPAM. I presume they are marking any carrier where it's easy to get numbers spam. Has anyone fought back against this or are people just going with larger carriers like inteliquent/VZ etc?
Regards,
Dovid
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Doesn?t it make sense to block numbers from carriers that send spam? Fred Posner fred at palner.com
On Aug 24, 2022, at 10:03 AM, Dovid Bender via VoiceOps <voiceops at voiceops.org> wrote:
Hi,
We primarily purchase numbers from Telnyx and Peerless. Lately any number that we purchase is automatically listed as spam. I searched through both of their stocks for random numbers in random area codes (50+ numbers) and every time Hiya says it's likely SPAM. I presume they are marking any carrier where it's easy to get numbers spam. Has anyone fought back against this or are people just going with larger carriers like inteliquent/VZ etc?
Regards,
Dovid
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One aspect of our RRAPTOR project is to expose reputational issues, so carriers who pass illegal robocall traffic are readily known. RAPPTOR gives us near real-time visibility of current campaigns. https://legalcallsonly.org/stir-shaken-puts-your-reputation-on-the-line/ Professional Association for Customer Engagement (https://paceassociation.org/) represents companies who offer legal robocall services. They have argued against any kind of blocking, since errors impact their business. Michael Graves Project Manager ZipDX? LLC mgraves at zipdx.com Tel: (214) 997-0038 -----Original Message----- From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Fred Posner via VoiceOps Sent: Wednesday, August 24, 2022 9:23 AM To: Voiceops.org <voiceops at voiceops.org> Subject: Re: [VoiceOps] Numbers listed as spam by Hiya Doesn?t it make sense to block numbers from carriers that send spam? Fred Posner fred at palner.com
On Aug 24, 2022, at 10:03 AM, Dovid Bender via VoiceOps <voiceops at voiceops.org> wrote:
Hi,
We primarily purchase numbers from Telnyx and Peerless. Lately any number that we purchase is automatically listed as spam. I searched through both of their stocks for random numbers in random area codes (50+ numbers) and every time Hiya says it's likely SPAM. I presume they are marking any carrier where it's easy to get numbers spam. Has anyone fought back against this or are people just going with larger carriers like inteliquent/VZ etc?
Regards,
Dovid
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Not sure if that was meant tongue in cheek, but the issue is far more complicated. Or maybe you have a different definition of spam. We have customers making legit business calls that still get marked as spam/scam, because there's no validation of the reports. It's just mob rule. Eventually the entire number pool will be spam/scam, no? On Wed, Aug 24, 2022 at 7:23 AM Fred Posner via VoiceOps < voiceops at voiceops.org> wrote:
Doesn?t it make sense to block numbers from carriers that send spam?
Fred Posner fred at palner.com
On Aug 24, 2022, at 10:03 AM, Dovid Bender via VoiceOps < voiceops at voiceops.org> wrote:
Hi,
We primarily purchase numbers from Telnyx and Peerless. Lately any number that we purchase is automatically listed as spam. I searched through both of their stocks for random numbers in random area codes (50+ numbers) and every time Hiya says it's likely SPAM. I presume they are marking any carrier where it's easy to get numbers spam. Has anyone fought back against this or are people just going with larger carriers like inteliquent/VZ etc?
Regards,
Dovid
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_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I just had a call with Peerless and it seems that this started with Hiya about a week ago. The issue is that spammers are spoofing numbers only once in order to stay under the radar. To combat this Hiya is setting all numbers to spam until they see a few calls from the number. I originally thought this was strictly a peerless/telnyx issue. I looked up fresh Inteliquent and bandwidth DID's and the same thing happened. They are all listed by default as spam. I took a few fresh numbers and I am going to test to see what happens after a few days of usage. On Wed, Aug 24, 2022 at 10:35 AM Carlos Alvarez via VoiceOps < voiceops at voiceops.org> wrote:
Not sure if that was meant tongue in cheek, but the issue is far more complicated. Or maybe you have a different definition of spam. We have customers making legit business calls that still get marked as spam/scam, because there's no validation of the reports. It's just mob rule. Eventually the entire number pool will be spam/scam, no?
On Wed, Aug 24, 2022 at 7:23 AM Fred Posner via VoiceOps < voiceops at voiceops.org> wrote:
Doesn?t it make sense to block numbers from carriers that send spam?
Fred Posner fred at palner.com
On Aug 24, 2022, at 10:03 AM, Dovid Bender via VoiceOps < voiceops at voiceops.org> wrote:
Hi,
We primarily purchase numbers from Telnyx and Peerless. Lately any number that we purchase is automatically listed as spam. I searched through both of their stocks for random numbers in random area codes (50+ numbers) and every time Hiya says it's likely SPAM. I presume they are marking any carrier where it's easy to get numbers spam. Has anyone fought back against this or are people just going with larger carriers like inteliquent/VZ etc?
Regards,
Dovid
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_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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participants (4)
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caalvarez＠gmail.com -
dovid＠telecurve.com -
fred＠palner.com -
mgraves＠mstvp.com