Hey Guys, For all of those who provide unlimited calling plans on their hosted offering--what do you consider abusive from a minutes of usage standpoint? 1000 minutes/sub? 5000/sub? at what point do you actually tell the customer they are abusing your service agreement and they are in breach? Thx Shri
I would focus more on channel utilization and calls per second... It someone is a call center and has a huge queue, that's what will cost you. Average mou per handset is LOW overall. Aryn H. K. Nakaoka anakaoka at trinet-hi.com Direct: 808.356.2901 Fax : 808.356.2919 Call me with our Browser Phone : https://encrypted.alohatone.com/3562901 Tri-net Solutions 733 Bishop St. #1170 Honolulu, HI 96813 http://www.trinet-hi.com Aloha Tone PBX http://youtu.be/27v2wbnFIDs CONFIDENTIALITY NOTICE: The information contained in this email and any attachments may be privileged, confidential and protected from disclosure. Any disclosure, distribution or copying of this email or any attachments by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender immediately by replying to the message and deleting this email and any attachments from your system. Thank you for your cooperation. Download my public key file: http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0x879851CEB7109A52 On Wed, Sep 10, 2014 at 9:29 AM, Shripal Daphtary <shripald at gmail.com> wrote:
Hey Guys,
For all of those who provide unlimited calling plans on their hosted offering--what do you consider abusive from a minutes of usage standpoint? 1000 minutes/sub? 5000/sub? at what point do you actually tell the customer they are abusing your service agreement and they are in breach?
Thx
Shri
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
We don?t do unlimited. We include a generous (3,000 I think) block of mins in the monthly service cost. Customers seldom exceed their allowance and when they do we don?t have to eat the overage costs. From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Shripal Daphtary Sent: Wednesday, September 10, 2014 3:30 PM To: VoiceOps at voiceops.org Subject: [VoiceOps] AUP on Unlimited Calling Hey Guys, For all of those who provide unlimited calling plans on their hosted offering--what do you consider abusive from a minutes of usage standpoint? 1000 minutes/sub? 5000/sub? at what point do you actually tell the customer they are abusing your service agreement and they are in breach? Thx Shri
Over 95% of Vonage's residential unlimited calling plan customers use less than 3000 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 3000 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive: - unique numbers called; - call lengths; - call forwarding/transferring; - conference calling; - short duration calls; - number of calls made during a month, - number of calls made to a conference calling service during a month; - number of calls made during business hours; - number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or - other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy On Wed, Sep 10, 2014 at 3:29 PM, Shripal Daphtary <shripald at gmail.com> wrote:
Hey Guys,
For all of those who provide unlimited calling plans on their hosted offering--what do you consider abusive from a minutes of usage standpoint? 1000 minutes/sub? 5000/sub? at what point do you actually tell the customer they are abusing your service agreement and they are in breach?
Thx
Shri
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Would anyone be interested in speaking to abusive call patterns at an upcoming M3AAWG voice and telephony abuse special interest group? Thanks, Jonathan From: Jay Patel Sent: Wednesday, September 10, 2014 4:44 PM To: Shripal Daphtary Cc: VoiceOps at voiceops.org Subject: Re: [VoiceOps] AUP on Unlimited Calling
Over 95% of Vonage's residential unlimited calling plan customers use less than 3000 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 3000 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive: * unique numbers called; * call lengths; * call forwarding/transferring; * conference calling; * short duration calls; * number of calls made during a month, * number of calls made to a conference calling service during a month; * number of calls made during business hours; * number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or * other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy On Wed, Sep 10, 2014 at 3:29 PM, Shripal Daphtary <shripald at gmail.com<mailto:shripald at gmail.com>> wrote: Hey Guys, For all of those who provide unlimited calling plans on their hosted offering--what do you consider abusive from a minutes of usage standpoint? 1000 minutes/sub? 5000/sub? at what point do you actually tell the customer they are abusing your service agreement and they are in breach? Thx Shri _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
I should also mention that a whitepaper on Voice Honeypots was written by the group. http://www.maawg.org/sites/maawg/files/news/M3AAWG_Telephony_Honeypots_BP-20... Sorry for high-jacking this thread. Regards, Jonathan From: Curtis, Jonathan Sent: Wednesday, September 10, 2014 6:49 PM To: Jay Patel; Shripal Daphtary Cc: VoiceOps at voiceops.org Subject: Re: [VoiceOps] AUP on Unlimited Calling Would anyone be interested in speaking to abusive call patterns at an upcoming M3AAWG voice and telephony abuse special interest group? Thanks, Jonathan From: Jay Patel Sent: Wednesday, September 10, 2014 4:44 PM To: Shripal Daphtary Cc: VoiceOps at voiceops.org Subject: Re: [VoiceOps] AUP on Unlimited Calling
Over 95% of Vonage's residential unlimited calling plan customers use less than 3000 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 3000 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive: * unique numbers called; * call lengths; * call forwarding/transferring; * conference calling; * short duration calls; * number of calls made during a month, * number of calls made to a conference calling service during a month; * number of calls made during business hours; * number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or * other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy On Wed, Sep 10, 2014 at 3:29 PM, Shripal Daphtary <shripald at gmail.com<mailto:shripald at gmail.com>> wrote: Hey Guys, For all of those who provide unlimited calling plans on their hosted offering--what do you consider abusive from a minutes of usage standpoint? 1000 minutes/sub? 5000/sub? at what point do you actually tell the customer they are abusing your service agreement and they are in breach? Thx Shri _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
participants (5)
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anakaoka＠trinet-hi.com -
clecny＠gmail.com -
EWieling＠nyigc.com -
jonathan.curtis＠crtc.gc.ca -
shripald＠gmail.com