Thanks. Right now the only N11 we accept calls for is 911, which of course is not "simply translating." So I don't really have a firm grasp on how the other N11 numbers are typically handled. AFAIK we are not legally obligated to provide access to any N11 services other than 911 and 711, right? -- Nathan -----Original Message----- From: Hiers, David [mailto:David.Hiers at adp.com] Sent: Wednesday, March 20, 2013 2:33 PM To: Nathan Anderson; 'voiceops at voiceops.org' Subject: RE: 711 relay Check with your upstream peer, the big vendors will already have you covered. Otherwise, you simply translate like all the other N11 numbers. David -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Anderson Sent: Wednesday, March 20, 2013 14:26 To: 'voiceops at voiceops.org' Subject: [VoiceOps] 711 relay Question for other ITSPs out there: what are you doing for 711 TTY relay services? I know so little about this area it's sad. Are we supposed to either staff our own relay staff, pass them off to a third-party relay service, or pass the calls off to a state-provided service? Can this be done with a third-party service a-la what 911Enable and friends do for 911 PSAP routing? What companies out there provide services like this? If the states you provide service in have an 800 number for connecting to a state-run relay service, can I simply translate 711 to the appropriate 800 number and terminate the 800 call as I normally would? Thanks, -- Nathan Anderson First Step Internet, LLC nathana at fsr.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.

Sure, and it's a good idea and I'm not outright opposed to implementing it (811), especially if it is as easy as it sounds like 711 is going to be (look up NPA of caller, pick the right 800 number from the list, pass INVITE request on through to the term network). But unlike with 911, where... A) PSAPs don't necessarily keep a NANPA number on hand that, if called from the PSTN, would be routed to the PSAP in *exactly* the same way a 911 call is routed, and B) even if A were not true, for people in a crisis/emergency, timing is critical and it is not reasonable to expect people to take the time to look up their local emergency number in order to dial it ...in the case of both 711 and 811, I really don't think it is entirely unreasonable to expect that people look up a local access number for the service in question and dial that directly instead. 711 and 811 are just shortcuts of convenience, and any call center that receives a call destined for one of those numbers has a toll-free number that could be dialed to reach the exact same people. So maybe this makes me a cold, heartless bastard, but I think that federally mandating either one of these shortcut numbers is kinda silly. Also, never having used 711 before, can someone explain something else to me? If someone dials 711, and they request to be connected to a long-distance number, does the state that runs the relay service eat the toll charges? Or do they get charged back to the caller using the relay service, and if so, how? And if not, isn't this a system just ripe for abuse? Thanks, -- Nathan Anderson First Step Internet, LLC nathana at fsr.com -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Paul Timmins Sent: Wednesday, March 20, 2013 3:23 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] 711 relay http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257293A1.pdf That's between you and your regulatory agencies you feel regulate you, but I consider it a mandate if for no other reason than "I have cables under there and I don't want my customers digging them up". On 03/20/2013 05:41 PM, Nathan Anderson wrote:

Thanks. Right now the only N11 we accept calls for is 911, which of course is not "simply translating." So I don't really have a firm grasp on how the other N11 numbers are typically handled.

AFAIK we are not legally obligated to provide access to any N11 services other than 911 and 711, right?

-- Nathan

-----Original Message----- From: Hiers, David [mailto:David.Hiers at adp.com] Sent: Wednesday, March 20, 2013 2:33 PM To: Nathan Anderson; 'voiceops at voiceops.org' Subject: RE: 711 relay

Check with your upstream peer, the big vendors will already have you covered.

Otherwise, you simply translate like all the other N11 numbers.

David

-----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Anderson Sent: Wednesday, March 20, 2013 14:26 To: 'voiceops at voiceops.org' Subject: [VoiceOps] 711 relay

Question for other ITSPs out there: what are you doing for 711 TTY relay services?

I know so little about this area it's sad. Are we supposed to either staff our own relay staff, pass them off to a third-party relay service, or pass the calls off to a state-provided service? Can this be done with a third-party service a-la what 911Enable and friends do for 911 PSAP routing? What companies out there provide services like this?

If the states you provide service in have an 800 number for connecting to a state-run relay service, can I simply translate 711 to the appropriate 800 number and terminate the 800 call as I normally would?

Thanks,

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

We have a termination trunk to bandwidth.com specifically for 511,711 & 811 routing. This was a legacy product we that was migrated over when they acquired Dash CS so I'm not sure if they still offer it as a standalone product, but it is a lot cleaner than the manual translations we had in place before. Ken From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Wednesday, March 20, 2013 5:01 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] 711 relay On Wed, Mar 20, 2013 at 3:23 PM, Paul Timmins <paul at timmins.net<mailto:paul at timmins.net>> wrote: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257293A1.pdf That's between you and your regulatory agencies you feel regulate you, but I consider it a mandate if for no other reason than "I have cables under there and I don't want my customers digging them up". Ugh, a mandate I was unaware of. For an ITSP with customers nationally, that's going to be a bit of a challenge. How do most of you handle routing this? -- Carlos Alvarez TelEvolve 602-889-3003

Hmm. We have access to Dash/iNetwork through a reseller, but it's only provisioned for E911. I might have to get in touch with them and ask if it would be possible to have N11 enabled on our account... -- Nathan -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Ken Mix Sent: Wednesday, March 20, 2013 4:34 PM To: Carlos Alvarez; voiceops at voiceops.org Subject: Re: [VoiceOps] 711 relay We have a termination trunk to bandwidth.com specifically for 511,711 & 811 routing. This was a legacy product we that was migrated over when they acquired Dash CS so I'm not sure if they still offer it as a standalone product, but it is a lot cleaner than the manual translations we had in place before. Ken From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Wednesday, March 20, 2013 5:01 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] 711 relay On Wed, Mar 20, 2013 at 3:23 PM, Paul Timmins <paul at timmins.net> wrote: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257293A1.pdf That's between you and your regulatory agencies you feel regulate you, but I consider it a mandate if for no other reason than "I have cables under there and I don't want my customers digging them up". Ugh, a mandate I was unaware of. For an ITSP with customers nationally, that's going to be a bit of a challenge. How do most of you handle routing this? -- Carlos Alvarez TelEvolve 602-889-3003

How do you do the translations? Do you simply look at the number of the caller and assume that they are calling from the state that their NPA belongs to? What if the customer has a DID from one state but is physically located in another? Do you consult their on-file E911 address to determine what number to send the call to? -- Nathan -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Paul Timmins Sent: Wednesday, March 20, 2013 5:19 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] 711 relay On 03/20/2013 07:01 PM, Carlos Alvarez wrote: On Wed, Mar 20, 2013 at 3:23 PM, Paul Timmins <paul at timmins.net> wrote: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257293A1.pdf That's between you and your regulatory agencies you feel regulate you, but I consider it a mandate if for no other reason than "I have cables under there and I don't want my customers digging them up". Ugh, a mandate I was unaware of. For an ITSP with customers nationally, that's going to be a bit of a challenge. How do most of you handle routing this? The Common Ground Alliance publishes a state by state list here: http://www.call811.com/state-specific.aspx They're all toll free numbers and usually 1 number per state so digit translations are easy.

I've used TDDs over G711 for an extended period of time. They work fine, because there's no need to maintain an idle tone in the conversation. It's just FSK. On 03/20/2013 06:10 PM, Nathan Anderson wrote:

This is another great question, and one that I was also wondering about.

I know that T.140 exists, but it is not clear to me...

1) ...whether it is considered the analogue of what T.38 is in the FoIP world (T.38 is to T.30 as T.140 is to TDD?) 2) ...if #1 is true, whether any consumer-grade ATAs support T.140 in this capacity, and/or whether any IP->PSTN term providers run T.140-to-TDD gateways themselves.

T.38 basically encapsulates T.30 events, messages, and data inside of IP datagrams, but from what little I've read about T.140, it sounds more like a protocol designed to replace TDD/TTY, not encapsulate it. Thus, gatewaying TDD to T.140 and vice-versa is a bit of a different proposition than T.38 gatewaying.

Given that TDD is relatively low bitrate, I'd wager that simply doing G.711 passthrough would work the majority of the time. We have had some success hooking up telephone-based security systems (ADT) through our network after switching the system over to using FSK instead of DTMF (DTMF would get intercepted by the ATA and translated to out-of-band RTP events, which neither side apparently liked too much; the FSK encoding seems to work flawlessly), and that is similarly low bitrate, but calls being generated by such systems are also relatively short.

-- Nathan

-----Original Message----- From: Eric Fort [mailto:eric.fort at gmail.com] Sent: Wednesday, March 20, 2013 2:58 PM To: Nathan Anderson Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] 711 relay

711 poses an interesting proposition for VoIP as relay services go both ways. It's not always a voice caller dialing 711 but TDD calls as well. Generally inbound calls get sorted by some sort of auto attendant where calls that detect some form of modem tone (TDD) signaling go to one operator and other calls are voice. While the TDD traffic is relatively low bit rate fsk it's still modem traffic conveying digital rather than analogue data. How is the TDD case being handled?

Eric Fort FortConsulting

On Wed, Mar 20, 2013 at 2:25 PM, Nathan Anderson <nathana at fsr.com> wrote:

Question for other ITSPs out there: what are you doing for 711 TTY relay services?

I know so little about this area it's sad. Are we supposed to either staff our own relay staff, pass them off to a third-party relay service, or pass the calls off to a state-provided service? Can this be done with a third-party service a-la what 911Enable and friends do for 911 PSAP routing? What companies out there provide services like this?

If the states you provide service in have an 800 number for connecting to a state-run relay service, can I simply translate 711 to the appropriate 800 number and terminate the 800 call as I normally would?

Thanks,

-- Nathan Anderson First Step Internet, LLC nathana at fsr.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

We only use a CLEC for DIDs, and they deliver us our incoming calls directly via IP/SIP; we have no TDM circuits with them. Our CLEC does not do termination. So we use a couple of termination aggregators. Pretty sure neither one supports N11 services. -- Nathan -----Original Message----- From: Mike Ray [mailto:mike at astrocompanies.com] Sent: Wednesday, March 20, 2013 7:12 PM To: Nathan Anderson Cc: voiceops at voiceops.org Subject: RE: [VoiceOps] 711 relay Are you sure that your CLEC provider isn't doing this for you? We do. CLECs are required to provide this service, and the translations happen in our switch when you send us an x11 call. So you shouldn't have to do anything. Mike Ray, MBA, CNE, CTE Astro Companies, LLC 11523 Palm Brush Trail #401 Lakewood Ranch, FL 34202 DIRECT: 941 600-0207 http://www.astrocompanies.com -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Anderson Sent: Wednesday, March 20, 2013 5:26 PM To: 'voiceops at voiceops.org' Subject: [VoiceOps] 711 relay Question for other ITSPs out there: what are you doing for 711 TTY relay services? I know so little about this area it's sad. Are we supposed to either staff our own relay staff, pass them off to a third-party relay service, or pass the calls off to a state-provided service? Can this be done with a third-party service a-la what 911Enable and friends do for 911 PSAP routing? What companies out there provide services like this? If the states you provide service in have an 800 number for connecting to a state-run relay service, can I simply translate 711 to the appropriate 800 number and terminate the 800 call as I normally would? Thanks, -- Nathan Anderson First Step Internet, LLC nathana at fsr.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops