Can carriers still refuse port-outs if an account is being closed?
We've had issues in the long past where ILECs in particular would refuse a port-out for "pending orders" if they had received a 30 day notice of cancellation. This basically would help get them an extra month of revenue. We have a customer whose service renews in a few days for another year, if they don't cancel. If we enter a port order today, and they give a 30 day notice tomorrow, could that port be blocked?
Send a letter cancelling the autorenewal, allowing it to go month to month. Then port it. On 7/22/20 3:43 PM, Carlos Alvarez wrote:
We've had issues in the long past where ILECs in particular would refuse a port-out for "pending orders" if they had received a 30 day notice of cancellation.? This basically would help get them an extra month of revenue.? We have a customer whose service renews in a few days for another year, if they don't cancel.? If we enter a port order today, and they give a 30 day notice tomorrow, could that port be blocked?
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The customer said they tried to do that, but was told that they can either cancel the account in full, or not, but can't cancel the renewal. Even if they do, it leaves the question of being billed for one more month of service they won't be using. On Wed, Jul 22, 2020 at 12:55 PM Paul Timmins <paul at timmins.net> wrote:
Send a letter cancelling the autorenewal, allowing it to go month to month. Then port it.
On 7/22/20 3:43 PM, Carlos Alvarez wrote:
We've had issues in the long past where ILECs in particular would refuse a port-out for "pending orders" if they had received a 30 day notice of cancellation. This basically would help get them an extra month of revenue. We have a customer whose service renews in a few days for another year, if they don't cancel. If we enter a port order today, and they give a 30 day notice tomorrow, could that port be blocked?
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Port the entire account with the remark "disconnect all remaining services" in the remarks field of the LSR. Send the carrier nothing from the customer. On 7/22/20 4:02 PM, Carlos Alvarez wrote:
The customer said they tried to do that, but was told that they can either cancel the account in full, or not, but can't cancel the renewal.
Even if they do, it leaves the question of being billed for one more month of service they won't be using.
On Wed, Jul 22, 2020 at 12:55 PM Paul Timmins <paul at timmins.net <mailto:paul at timmins.net>> wrote:
Send a letter cancelling the autorenewal, allowing it to go month to month. Then port it.
On 7/22/20 3:43 PM, Carlos Alvarez wrote:
We've had issues in the long past where ILECs in particular would refuse a port-out for "pending orders" if they had received a 30 day notice of cancellation.? This basically would help get them an extra month of revenue.? We have a customer whose service renews in a few days for another year, if they don't cancel.? If we enter a port order today, and they give a 30 day notice tomorrow, could that port be blocked?
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
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