I'm looking for a viable backup solution for 911 calls. Here is a hypothetical question: If you had an E911 provider already but wanted to ensure that every 911 call is answered, even if that e911 provider is unreachable or unable to take the call, how would you accomplish this? Does anyone know of a provider that will accept 911 calls for any ANI, even if there's a hefty per-call cost? -- Victor Breen, VoIP Systems Administrator Impulse Advanced Communications (805) 456-5800
On 04/18/2011 03:20 PM, Victor Breen wrote:
Does anyone know of a provider that will accept 911 calls for any ANI, even if there's a hefty per-call cost?
Without filing and maintaining ALI data with them? -- Alex Balashov - Principal Evariste Systems LLC 260 Peachtree Street NW Suite 2200 Atlanta, GA 30303 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/
I believe both 911 Enable and Dash will take 911 calls and route them to a call center for numbers you don't have on file or for "nomadic" endpoints. They do charge a pretty big fee ($50?) per call for their call center to take and route that call to the correct PSAP. -Scott -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov Sent: Monday, April 18, 2011 4:29 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] 911 backup solution On 04/18/2011 03:20 PM, Victor Breen wrote:
Does anyone know of a provider that will accept 911 calls for any ANI, even if there's a hefty per-call cost?
Without filing and maintaining ALI data with them? -- Alex Balashov - Principal Evariste Systems LLC 260 Peachtree Street NW Suite 2200 Atlanta, GA 30303 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I would review the services in this regard of Connexion Telecom aka 911 Enable. -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Victor Breen Sent: Monday, April 18, 2011 12:20 PM To: voiceops at voiceops.org Subject: [VoiceOps] 911 backup solution I'm looking for a viable backup solution for 911 calls. Here is a hypothetical question: If you had an E911 provider already but wanted to ensure that every 911 call is answered, even if that e911 provider is unreachable or unable to take the call, how would you accomplish this? Does anyone know of a provider that will accept 911 calls for any ANI, even if there's a hefty per-call cost? -- Victor Breen, VoIP Systems Administrator Impulse Advanced Communications (805) 456-5800 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
Victor, 911 Enable from Connexion will accept these calls and route them to a national call center so they can then be handled properly and routed to the appropriate PSAP. There is of course a hefty fee for calls from unprovisioned ANI's, its something like $50 or $75 per call and they will contact you if you send too many of these calls as in theory every endpoint should be recognizable and provisioned in the database. But as a backup last, last resort service I would suspect there wouldn't be too many such calls. We've been using 911 Enable for several years now without any problems. -Keith On 4/18/11 3:20 PM, "Victor Breen" <victor at impulse.net> wrote:
I'm looking for a viable backup solution for 911 calls. Here is a hypothetical question: If you had an E911 provider already but wanted to ensure that every 911 call is answered, even if that e911 provider is unreachable or unable to take the call, how would you accomplish this?
Does anyone know of a provider that will accept 911 calls for any ANI, even if there's a hefty per-call cost?
-- Victor Breen, VoIP Systems Administrator Impulse Advanced Communications (805) 456-5800
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On Tue, Apr 19, 2011 at 9:04 AM, Keith Leclaire <kleclaire at mywdt.com> wrote:
911 Enable from Connexion will accept these calls and route them to a national call center so they can then be handled properly and routed to the appropriate PSAP. There is of course a hefty fee for calls from unprovisioned ANI's, its something like $50 or $75 per call and they will contact you if you send too many of these calls as in theory every endpoint should be recognizable and provisioned in the database. But as a backup last, last resort service I would suspect there wouldn't be too many such calls.
If you use Intrado, their ECRC serves that same purpose. Similar cost per call as well. We use Intrado for all 911 calls, and we try to forward to their SIP selective routers first to try and reach a PSAP directly, and fail over to their ECRC over PSTN trunks if both gateways refuse the call or are otherwise unreachable. The most fun was qualifying to peer with Intrado's selective routers. We have been using Intrado now for a couple of years now with very few issues. Having considered DashCS (bandwidth.com) for 911 service, I believe they offer something similar to Intrado's ECRC. Background: I work for a Video Relay Service provider for the deaf and hard of hearing. Our customers are already talking to an ASL video interpreter, who acts as part of the "wire" translating calls, and also does everything possible to assist 911 calls. We also have an older antiquated backup system (from a few years ago where customers did not have 10 digit numbers on their videophones) that allows us to try and find a PSAP front-door phone number, but the accuracy of that approach long ago forced us to forward all calls to Intrado's ECRC instead. It really is amazing how many PSAP front-door numbers point at a fax number, a disconnected number, or a number pointed at some clerk's desk at city hall. -- - Ian Blenke <ian at blenke.com> http://ian.blenke.com
participants (6)
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abalashov＠evaristesys.com -
ian＠blenke.com -
kleclaire＠mywdt.com -
Marty_Sorensen＠adp.com -
scott＠sberkman.net -
victor＠impulse.net