Contact for Adtran Tier 2 or sales rep.
My experience with ADTRAN's telephone support was very poor -- they don't guarantee any kind of estimate to call back time. Depending on their backlog, it could be days. The solution was to find the SE for the ADTRAN territory I'm in. Frank -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Owen Roth Sent: Wednesday, August 15, 2012 7:31 PM To: voiceops at voiceops.org Subject: [VoiceOps] Contact for Adtran Tier 2 or sales rep. Oddly, I'm having a hard time getting a call back from Adtran support regarding a Tier 2 issue or my sales rep, if he or she exists. If anyone has a contact that they could supply me off-line, I'd appreciate it. Best, ------------ Owen Roth Snr Network Engineer Impulse Advanced Communications owen at impulse.net 805-884-6332 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I guess I am the opposite then. I call in a ticket, lets say at 11AM EST, and I am almost guaranteed a call right as I am putting the first bite of dinner in my mouth at 6-7 PM. Like clock work. Every single time. Go figure. What does bother me now days are these secret back doors their tech support has in their gear to get to the real debugging output. You could be dealing with a problem in a TA3000 OC3 ATM card and you will never see a single thing wrong except your customers complaining something is wrong. Call in a support ticket and force them to review everything results in them using a challenge type password to get into the secret area to see parity errors taking place on the card. At least their warranty is solid. Seems like the MX3112 gear requires it every few months around here. I agree with the regional SE. Jim is top notch for us. Normally a jack of all trades and knows who to call. matt On Wed, 15 Aug 2012, Frank Bulk wrote:
My experience with ADTRAN's telephone support was very poor -- they don't guarantee any kind of estimate to call back time. Depending on their backlog, it could be days.
The solution was to find the SE for the ADTRAN territory I'm in.
Frank
-----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Owen Roth Sent: Wednesday, August 15, 2012 7:31 PM To: voiceops at voiceops.org Subject: [VoiceOps] Contact for Adtran Tier 2 or sales rep.
Oddly, I'm having a hard time getting a call back from Adtran support regarding a Tier 2 issue or my sales rep, if he or she exists.
If anyone has a contact that they could supply me off-line, I'd appreciate it.
Best, ------------ Owen Roth Snr Network Engineer Impulse Advanced Communications owen at impulse.net 805-884-6332
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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