Hunt Group "as a Service"
Hi all, Not sure if this has been discussed here before, I couldn't find any relevant archives. I am looking for an Out-of-Band hunt group solution as a service, and by that I mean a single DID to be used by a hunt group instead of an extension, and the hunt group must be able to call external DIDs, not extensions only. Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system. I looked into some of the larger providers like 8x8, self-hosted 3CX, etc... Vonage has this option, but I don't need the whole thing, just this one feature. Any help would be appreciated, thanks! Rafael
RingCentral? On 08/11/2016 12:26 PM, Rafael Possamai wrote:
Hi all,
Not sure if this has been discussed here before, I couldn't find any relevant archives.
I am looking for an Out-of-Band hunt group solution as a service, and by that I mean a single DID to be used by a hunt group instead of an extension, and the hunt group must be able to call external DIDs, not extensions only.
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system.
I looked into some of the larger providers like 8x8, self-hosted 3CX, etc... Vonage has this option, but I don't need the whole thing, just this one feature.
Any help would be appreciated, thanks! Rafael
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Alex Balashov | Principal | Evariste Systems LLC 1447 Peachtree Street NE, Suite 700 Atlanta, GA 30309 United States Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
Our Cloud Phone product can do exactly this, ringing to external numbers or Android & iPhone apps. www.cloudphone.com On Aug 11, 2016 9:27 AM, "Rafael Possamai" <rafaelpossa at gmail.com> wrote:
Hi all,
Not sure if this has been discussed here before, I couldn't find any relevant archives.
I am looking for an Out-of-Band hunt group solution as a service, and by that I mean a single DID to be used by a hunt group instead of an extension, and the hunt group must be able to call external DIDs, not extensions only.
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system.
I looked into some of the larger providers like 8x8, self-hosted 3CX, etc... Vonage has this option, but I don't need the whole thing, just this one feature.
Any help would be appreciated, thanks! Rafael
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Hi Rafael I'm pretty sure these guys are do what you need, using their 'Locate Me' feature: http://2talk.com I'm not affiliated in any way; just a happy customer. Pete
On 12/08/2016, at 4:26 am, Rafael Possamai <rafaelpossa at gmail.com> wrote:
Hi all,
Not sure if this has been discussed here before, I couldn't find any relevant archives.
I am looking for an Out-of-Band hunt group solution as a service, and by that I mean a single DID to be used by a hunt group instead of an extension, and the hunt group must be able to call external DIDs, not extensions only.
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system.
I looked into some of the larger providers like 8x8, self-hosted 3CX, etc... Vonage has this option, but I don't need the whole thing, just this one feature.
Any help would be appreciated, thanks! Rafael
On 11/08/16 17:26, Rafael Possamai wrote:
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system
Just be aware if you are calling mobiles and they divert to voice mail. First out of signal mobile will go to voice mail, and no other phone will ring. If safety critical, most people have a `press 1` to accept the call. Or some clever voicemail detection. Tim
We use pagerduty.com for just this reason. It allows for tiered schedules and the user has to enter something into the phone to accept it. This way we don't accidentally have something go to someones voicemail and miss the notification. On Fri, Aug 12, 2016 at 10:12 AM, Tim Bray <tim at kooky.org> wrote:
On 11/08/16 17:26, Rafael Possamai wrote:
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system
Just be aware if you are calling mobiles and they divert to voice mail. First out of signal mobile will go to voice mail, and no other phone will ring.
If safety critical, most people have a `press 1` to accept the call. Or some clever voicemail detection.
Tim
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- David Wessell President, Ringfree Communications, Inc p: 828-575-0030 x101 a: 475 S Church St Hendersonville, NC 28792 s: www.ringfree.com e: david at ringfree.com
We evaluated Hosted VoIP service from AT&T and it has that functionality, as would any of the hosted SMB service offerings based on Broadsoft or Cisco. HVS may be a decent option if you already use AT&T MPLS. Not sure if you'd consider that an "in band" solution. We didn't select HVS however b/c management preferred a traditional ACD for our environment having 2000 agents. Looked like HVS could have supported it, I guess we'll never know. Would the following satisfy your 'out-of-band' requirement?: If your requirements are modest, you could provide a SMB voice gateway (Cisco CME, SONUS SBC 1000-2000), terminate your DID(s) to it, register some SIP phones to it, and use the internal hunt group functionality to distribute calls. Call Manager Express is mature & time-proven for this purpose with a small number of phones and would be my recommendation. Thanks On Fri, Aug 12, 2016 at 10:19 AM David Wessell <david at ringfree.com> wrote:
We use pagerduty.com for just this reason. It allows for tiered schedules and the user has to enter something into the phone to accept it. This way we don't accidentally have something go to someones voicemail and miss the notification.
On Fri, Aug 12, 2016 at 10:12 AM, Tim Bray <tim at kooky.org> wrote:
On 11/08/16 17:26, Rafael Possamai wrote:
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system
Just be aware if you are calling mobiles and they divert to voice mail. First out of signal mobile will go to voice mail, and no other phone will ring.
If safety critical, most people have a `press 1` to accept the call. Or some clever voicemail detection.
Tim
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--
David Wessell President, Ringfree Communications, Inc p: 828-575-0030 x101 a: 475 S Church St Hendersonville, NC 28792 s: www.ringfree.com e: david at ringfree.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
You could use Cisco?s Tropo voice APIs and script your own solution pretty easily. Wouldn?t have a pretty UI, but if it is for internal use it may work? Rob From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Tony Zunt Sent: Sunday, August 14, 2016 9:05 AM To: David Wessell <david at ringfree.com>; VoiceOps (voiceops at voiceops.org) <voiceops at voiceops.org> Subject: Re: [VoiceOps] Hunt Group "as a Service" We evaluated Hosted VoIP service from AT&T and it has that functionality, as would any of the hosted SMB service offerings based on Broadsoft or Cisco. HVS may be a decent option if you already use AT&T MPLS. Not sure if you'd consider that an "in band" solution. We didn't select HVS however b/c management preferred a traditional ACD for our environment having 2000 agents. Looked like HVS could have supported it, I guess we'll never know. Would the following satisfy your 'out-of-band' requirement?: If your requirements are modest, you could provide a SMB voice gateway (Cisco CME, SONUS SBC 1000-2000), terminate your DID(s) to it, register some SIP phones to it, and use the internal hunt group functionality to distribute calls. Call Manager Express is mature & time-proven for this purpose with a small number of phones and would be my recommendation. Thanks On Fri, Aug 12, 2016 at 10:19 AM David Wessell <david at ringfree.com<mailto:david at ringfree.com>> wrote: We use pagerduty.com<http://pagerduty.com> for just this reason. It allows for tiered schedules and the user has to enter something into the phone to accept it. This way we don't accidentally have something go to someones voicemail and miss the notification. On Fri, Aug 12, 2016 at 10:12 AM, Tim Bray <tim at kooky.org<mailto:tim at kooky.org>> wrote:
On 11/08/16 17:26, Rafael Possamai wrote:
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system
Just be aware if you are calling mobiles and they divert to voice mail. First out of signal mobile will go to voice mail, and no other phone will ring.
If safety critical, most people have a `press 1` to accept the call. Or some clever voicemail detection.
Tim
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
-- David Wessell President, Ringfree Communications, Inc p: 828-575-0030 x101 a: 475 S Church St Hendersonville, NC 28792 s: www.ringfree.com<http://www.ringfree.com> e: david at ringfree.com<mailto:david at ringfree.com> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
I'd look at telzio.com for a use case like this. It's very simple to build and you don't have to purchase expensive seats. Pay for what you use. ml On Mon, Aug 15, 2016 at 10:50 AM, Rob Dawson <rdawson at force3.com> wrote:
You could use Cisco?s Tropo voice APIs and script your own solution pretty easily. Wouldn?t have a pretty UI, but if it is for internal use it may work?
Rob
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Tony Zunt *Sent:* Sunday, August 14, 2016 9:05 AM *To:* David Wessell <david at ringfree.com>; VoiceOps (voiceops at voiceops.org) <voiceops at voiceops.org> *Subject:* Re: [VoiceOps] Hunt Group "as a Service"
We evaluated Hosted VoIP service from AT&T and it has that functionality, as would any of the hosted SMB service offerings based on Broadsoft or Cisco. HVS may be a decent option if you already use AT&T MPLS. Not sure if you'd consider that an "in band" solution. We didn't select HVS however b/c management preferred a traditional ACD for our environment having 2000 agents. Looked like HVS could have supported it, I guess we'll never know.
Would the following satisfy your 'out-of-band' requirement?: If your requirements are modest, you could provide a SMB voice gateway (Cisco CME, SONUS SBC 1000-2000), terminate your DID(s) to it, register some SIP phones to it, and use the internal hunt group functionality to distribute calls. Call Manager Express is mature & time-proven for this purpose with a small number of phones and would be my recommendation. Thanks
On Fri, Aug 12, 2016 at 10:19 AM David Wessell <david at ringfree.com> wrote:
We use pagerduty.com for just this reason. It allows for tiered schedules and the user has to enter something into the phone to accept it. This way we don't accidentally have something go to someones voicemail and miss the notification.
On Fri, Aug 12, 2016 at 10:12 AM, Tim Bray <tim at kooky.org> wrote:
On 11/08/16 17:26, Rafael Possamai wrote:
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system
Just be aware if you are calling mobiles and they divert to voice mail. First out of signal mobile will go to voice mail, and no other phone will ring.
If safety critical, most people have a `press 1` to accept the call. Or some clever voicemail detection.
Tim
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--
David Wessell President, Ringfree Communications, Inc p: 828-575-0030 x101 a: 475 S Church St Hendersonville, NC 28792 s: www.ringfree.com e: david at ringfree.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Best - Mike 617.501.6808 twitter/skype/gtalk - mlauricella
We can help you ? call me when you can. ps From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Rafael Possamai Sent: Thursday, August 11, 2016 12:26 PM To: voiceops at voiceops.org Subject: [VoiceOps] Hunt Group "as a Service" Hi all, Not sure if this has been discussed here before, I couldn't find any relevant archives. I am looking for an Out-of-Band hunt group solution as a service, and by that I mean a single DID to be used by a hunt group instead of an extension, and the hunt group must be able to call external DIDs, not extensions only. Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system. I looked into some of the larger providers like 8x8, self-hosted 3CX, etc... Vonage has this option, but I don't need the whole thing, just this one feature. Any help would be appreciated, thanks! Rafael
Thanks everyone for the replies! On Tue, Aug 16, 2016 at 7:28 PM, Paul Stamoulis <pstamoulis at onestoptel.net> wrote:
We can help you ? call me when you can. ps
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Rafael Possamai *Sent:* Thursday, August 11, 2016 12:26 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Hunt Group "as a Service"
Hi all,
Not sure if this has been discussed here before, I couldn't find any relevant archives.
I am looking for an Out-of-Band hunt group solution as a service, and by that I mean a single DID to be used by a hunt group instead of an extension, and the hunt group must be able to call external DIDs, not extensions only.
Someone would call whatever DID is assigned, and the PBX would go down a list of numbers to call until someone picks up. My use case is to provide an on-call support line that does not rely on our internal infrastructure or existing phone system.
I looked into some of the larger providers like 8x8, self-hosted 3CX, etc... Vonage has this option, but I don't need the whole thing, just this one feature.
Any help would be appreciated, thanks!
Rafael
participants (10)
-
abalashov＠evaristesys.com -
calvin.ellison＠voxox.com -
david＠ringfree.com -
mlauricella＠gmail.com -
pete＠fiberphone.co.nz -
pstamoulis＠onestoptel.net -
rafaelpossa＠gmail.com -
rdawson＠force3.com -
tim＠kooky.org -
tony.zunt＠gmail.com