Anyone have any contacts in the Wireless side of the Sprint house? I've got DID's that aren't reachable from local sprint wireless service. And Sprint customer service wont speak to me since I'm not a customer... Nick Olsen Network Operations (855) FLSPEED x106
Sorry, I can't help with contacts, but we've run into this a number of times. Is the message something like "The subscriber does not allow you to call this number?" We had success referring the issue back to the customers and telling them to have the Sprint customer call in for support. On Mon, Nov 21, 2011 at 1:34 PM, Nick Olsen <nick at flhsi.com> wrote:
Anyone have any contacts in the Wireless side of the Sprint house? I've got DID's that aren't reachable from local sprint wireless service. And Sprint customer service wont speak to me since I'm not a customer...
Nick Olsen Network Operations (855) FLSPEED x106
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-- Carlos Alvarez TelEvolve 602-889-3003
That is the route I have found works best as well, referring back to the calling party to contact the carrier. I hate delegating an problem back to a customer but it seems like the most efficient path. Rob From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Monday, November 21, 2011 4:33 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Sprint Wireless Sorry, I can't help with contacts, but we've run into this a number of times. Is the message something like "The subscriber does not allow you to call this number?" We had success referring the issue back to the customers and telling them to have the Sprint customer call in for support. On Mon, Nov 21, 2011 at 1:34 PM, Nick Olsen <nick at flhsi.com<mailto:nick at flhsi.com>> wrote: Anyone have any contacts in the Wireless side of the Sprint house? I've got DID's that aren't reachable from local sprint wireless service. And Sprint customer service wont speak to me since I'm not a customer... Nick Olsen Network Operations (855) FLSPEED x106 Error! Filename not specified. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops -- Carlos Alvarez TelEvolve 602-889-3003
Quoting Robert Dawson <RDawson at alliedtelecom.net>:
That is the route I have found works best as well, referring back to the calling party to contact the carrier. I hate delegating an problem back to a customer but it seems like the most efficient path.
An easy (and inexpensive) way to avoid this type of "delegation" is to buy a prepaid phone on the carrier you are having issues with. You can then recreate the issue yourself and report the trouble. You can also confirm that the trouble has cleared without bothering others. The amount of time you can save can be well worth the small investment. A friend of mine keeps a drawer full of them for just that reason.
That?s what we do have a cell phone from the top 4 major wireless carriers. Carlos Alcantar Race Communications / Race Team Member 101 Haskins Way, So. San Francisco, CA. 94080 Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com -----Original Message----- From: Shane Young <VoiceOps at shaneyoung.com> Date: Tue, 22 Nov 2011 11:25:53 -0600 To: VoiceOps <voiceops at voiceops.org> Subject: Re: [VoiceOps] Sprint Wireless Quoting Robert Dawson <RDawson at alliedtelecom.net>:
That is the route I have found works best as well, referring back to the calling party to contact the carrier. I hate delegating an problem back to a customer but it seems like the most efficient path.
An easy (and inexpensive) way to avoid this type of "delegation" is to buy a prepaid phone on the carrier you are having issues with. You can then recreate the issue yourself and report the trouble. You can also confirm that the trouble has cleared without bothering others. The amount of time you can save can be well worth the small investment. A friend of mine keeps a drawer full of them for just that reason. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Not always useful. We have that too, but our Sprint phone was able to call the numbers with this issue while other Sprint phones were not. I never found out the root cause, but all of the problems were happening to people who were in a specific location with about a five mile radius. On Tue, Nov 22, 2011 at 11:36 AM, Carlos Alcantar <carlos at race.com> wrote:
That?s what we do have a cell phone from the top 4 major wireless carriers.
Carlos Alcantar Race Communications / Race Team Member 101 Haskins Way, So. San Francisco, CA. 94080 Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com
-----Original Message----- From: Shane Young <VoiceOps at shaneyoung.com> Date: Tue, 22 Nov 2011 11:25:53 -0600 To: VoiceOps <voiceops at voiceops.org> Subject: Re: [VoiceOps] Sprint Wireless
Quoting Robert Dawson <RDawson at alliedtelecom.net>:
That is the route I have found works best as well, referring back to the calling party to contact the carrier. I hate delegating an problem back to a customer but it seems like the most efficient path.
An easy (and inexpensive) way to avoid this type of "delegation" is to buy a prepaid phone on the carrier you are having issues with. You can then recreate the issue yourself and report the trouble.
You can also confirm that the trouble has cleared without bothering others.
The amount of time you can save can be well worth the small investment.
A friend of mine keeps a drawer full of them for just that reason.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Carlos Alvarez TelEvolve 602-889-3003
participants (5)
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carlos＠race.com -
carlos＠televolve.com -
nick＠flhsi.com -
RDawson＠alliedtelecom.net -
VoiceOps＠shaneyoung.com