I just got a pretty sophisticated voice-response robocall. Caller: "Hello is Jen there?" (My wife's name. Coincidence or intentional?) Me: "I'm sorry, Who is this?" Caller: "Oh sorry I was calling for either of you. This is Debbie [something] and I'm calling about ... [sales pitch for something]" Me: "Excuse me, could you tell me what 5 plus 7 is?" Caller: "Oh well then I'll call back later, OK?" Me: "No." Caller: "OK, bye." Now I could tell that these were recordings pretty quickly, but I had to throw a Turing Test at it to be sure. The call and audio quality was good, and frankly, I was impressed, right until the anger flooded in about it being a robocall. Anyone else experience the same? Know who the provider is? http://800notes.com/Phone.aspx/1-206-777-1088 Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
On Fri, Dec 11, 2015 at 9:53 AM, Peter Beckman <beckman at angryox.com> wrote:
I just got a pretty sophisticated voice-response robocall.
I get several of these calls each week on my cell phone, with about half the calls using seemingly random CallerID numbers from all over the country, and the other half of the calls with CallerID coming from various parts of Florida. -- Jared Smith
Your cell number should be sacred. Call forward through your platform and do call screening there. From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jared Smith Sent: Friday, December 11, 2015 9:25 AM To: Peter Beckman Cc: VoiceOps Subject: Re: [VoiceOps] Sophisticated Voice-Response Robocalls On Fri, Dec 11, 2015 at 9:53 AM, Peter Beckman <beckman at angryox.com<mailto:beckman at angryox.com>> wrote: I just got a pretty sophisticated voice-response robocall. I get several of these calls each week on my cell phone, with about half the calls using seemingly random CallerID numbers from all over the country, and the other half of the calls with CallerID coming from various parts of Florida. -- Jared Smith
FWIW, the number you saw on caller ID really doesn't mean anything. I get emails/calls from people complaining to me that one of our customers is spam calling them, only to find that the number isn't allocated to anyone, and didn't even touch our switch. It's too much of a PITA to really trace down how a call got to you, and the trail would likely die when you hit an account that was made elsewhere with a stolen CC or was made from overseas. -Aaron On 12/11/15 6:53 AM, Peter Beckman wrote:
I just got a pretty sophisticated voice-response robocall.
Caller: "Hello is Jen there?" (My wife's name. Coincidence or intentional?)
Me: "I'm sorry, Who is this?"
Caller: "Oh sorry I was calling for either of you. This is Debbie [something] and I'm calling about ... [sales pitch for something]"
Me: "Excuse me, could you tell me what 5 plus 7 is?"
Caller: "Oh well then I'll call back later, OK?"
Me: "No."
Caller: "OK, bye."
Now I could tell that these were recordings pretty quickly, but I had to throw a Turing Test at it to be sure. The call and audio quality was good, and frankly, I was impressed, right until the anger flooded in about it being a robocall.
Anyone else experience the same? Know who the provider is?
http://800notes.com/Phone.aspx/1-206-777-1088
Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I know hunting down and stopping the calls isn't worth my time. I'm more interested in the technology they are using and who has built it and who provides it as a service. Beckman On Fri, 11 Dec 2015, Aaron Seelye wrote:
FWIW, the number you saw on caller ID really doesn't mean anything. I get emails/calls from people complaining to me that one of our customers is spam calling them, only to find that the number isn't allocated to anyone, and didn't even touch our switch. It's too much of a PITA to really trace down how a call got to you, and the trail would likely die when you hit an account that was made elsewhere with a stolen CC or was made from overseas.
-Aaron
On 12/11/15 6:53 AM, Peter Beckman wrote:
I just got a pretty sophisticated voice-response robocall.
Caller: "Hello is Jen there?" (My wife's name. Coincidence or intentional?)
Me: "I'm sorry, Who is this?"
Caller: "Oh sorry I was calling for either of you. This is Debbie [something] and I'm calling about ... [sales pitch for something]"
Me: "Excuse me, could you tell me what 5 plus 7 is?"
Caller: "Oh well then I'll call back later, OK?"
Me: "No."
Caller: "OK, bye."
Now I could tell that these were recordings pretty quickly, but I had to throw a Turing Test at it to be sure. The call and audio quality was good, and frankly, I was impressed, right until the anger flooded in about it being a robocall.
Anyone else experience the same? Know who the provider is?
http://800notes.com/Phone.aspx/1-206-777-1088
Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
Hi, You may find some related information here: http://arstechnica.com/information-technology/2015/04/the-new-spam-interacti... Merve On 12/11/2015 05:19 PM, Peter Beckman wrote:
I know hunting down and stopping the calls isn't worth my time.
I'm more interested in the technology they are using and who has built it and who provides it as a service.
Beckman
On Fri, 11 Dec 2015, Aaron Seelye wrote:
FWIW, the number you saw on caller ID really doesn't mean anything. I get emails/calls from people complaining to me that one of our customers is spam calling them, only to find that the number isn't allocated to anyone, and didn't even touch our switch. It's too much of a PITA to really trace down how a call got to you, and the trail would likely die when you hit an account that was made elsewhere with a stolen CC or was made from overseas.
-Aaron
On 12/11/15 6:53 AM, Peter Beckman wrote:
I just got a pretty sophisticated voice-response robocall.
Caller: "Hello is Jen there?" (My wife's name. Coincidence or intentional?)
Me: "I'm sorry, Who is this?"
Caller: "Oh sorry I was calling for either of you. This is Debbie [something] and I'm calling about ... [sales pitch for something]"
Me: "Excuse me, could you tell me what 5 plus 7 is?"
Caller: "Oh well then I'll call back later, OK?"
Me: "No."
Caller: "OK, bye."
Now I could tell that these were recordings pretty quickly, but I had to throw a Turing Test at it to be sure. The call and audio quality was good, and frankly, I was impressed, right until the anger flooded in about it being a robocall.
Anyone else experience the same? Know who the provider is?
http://800notes.com/Phone.aspx/1-206-777-1088
Beckman ---------------------------------------------------------------------------
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
This is fairly easy to do with GRXML and any platform that supports it (voxeo, tropo, I believe asterisk and freeswitch have addons for it.) And of course a developer with basic understanding of call flow and responses. On Fri, Dec 11, 2015, 11:35 AM Merve Sahin <sahin at eurecom.fr> wrote:
Hi,
You may find some related information here:
http://arstechnica.com/information-technology/2015/04/the-new-spam-interacti...
Merve
On 12/11/2015 05:19 PM, Peter Beckman wrote:
I know hunting down and stopping the calls isn't worth my time.
I'm more interested in the technology they are using and who has built it and who provides it as a service.
Beckman
On Fri, 11 Dec 2015, Aaron Seelye wrote:
FWIW, the number you saw on caller ID really doesn't mean anything. I get emails/calls from people complaining to me that one of our customers is spam calling them, only to find that the number isn't allocated to anyone, and didn't even touch our switch. It's too much of a PITA to really trace down how a call got to you, and the trail would likely die when you hit an account that was made elsewhere with a stolen CC or was made from overseas.
-Aaron
On 12/11/15 6:53 AM, Peter Beckman wrote:
I just got a pretty sophisticated voice-response robocall.
Caller: "Hello is Jen there?" (My wife's name. Coincidence or intentional?)
Me: "I'm sorry, Who is this?"
Caller: "Oh sorry I was calling for either of you. This is Debbie [something] and I'm calling about ... [sales pitch for something]"
Me: "Excuse me, could you tell me what 5 plus 7 is?"
Caller: "Oh well then I'll call back later, OK?"
Me: "No."
Caller: "OK, bye."
Now I could tell that these were recordings pretty quickly, but I had to throw a Turing Test at it to be sure. The call and audio quality was good, and frankly, I was impressed, right until the anger flooded in about it being a robocall.
Anyone else experience the same? Know who the provider is?
http://800notes.com/Phone.aspx/1-206-777-1088
Beckman
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
---------------------------------------------------------------------------
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/
---------------------------------------------------------------------------
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Not more than 30 minutes ago, I got a call asking if we offer a hosted IVR service or if I would be interested in one. On Fri, Dec 11, 2015 at 10:16 AM, Patrick Labbett <patrick.labbett at gmail.com
wrote:
This is fairly easy to do with GRXML and any platform that supports it (voxeo, tropo, I believe asterisk and freeswitch have addons for it.) And of course a developer with basic understanding of call flow and responses.
On Fri, Dec 11, 2015, 11:35 AM Merve Sahin <sahin at eurecom.fr> wrote:
Hi,
You may find some related information here:
http://arstechnica.com/information-technology/2015/04/the-new-spam-interacti...
Merve
On 12/11/2015 05:19 PM, Peter Beckman wrote:
I know hunting down and stopping the calls isn't worth my time.
I'm more interested in the technology they are using and who has built it and who provides it as a service.
Beckman
On Fri, 11 Dec 2015, Aaron Seelye wrote:
FWIW, the number you saw on caller ID really doesn't mean anything. I get emails/calls from people complaining to me that one of our customers is spam calling them, only to find that the number isn't allocated to anyone, and didn't even touch our switch. It's too much of a PITA to really trace down how a call got to you, and the trail would likely die when you hit an account that was made elsewhere with a stolen CC or was made from overseas.
-Aaron
On 12/11/15 6:53 AM, Peter Beckman wrote:
I just got a pretty sophisticated voice-response robocall.
Caller: "Hello is Jen there?" (My wife's name. Coincidence or intentional?)
Me: "I'm sorry, Who is this?"
Caller: "Oh sorry I was calling for either of you. This is Debbie [something] and I'm calling about ... [sales pitch for something]"
Me: "Excuse me, could you tell me what 5 plus 7 is?"
Caller: "Oh well then I'll call back later, OK?"
Me: "No."
Caller: "OK, bye."
Now I could tell that these were recordings pretty quickly, but I had to throw a Turing Test at it to be sure. The call and audio quality was good, and frankly, I was impressed, right until the anger flooded in about it being a robocall.
Anyone else experience the same? Know who the provider is?
http://800notes.com/Phone.aspx/1-206-777-1088
Beckman
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
---------------------------------------------------------------------------
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/
---------------------------------------------------------------------------
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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Over the last half decade or so, there has been a big movement toward automatic speech recognition (ASR) coupled with text-to-speech (TTS) that has a much more "natural" tone and cadence. "Huh! Sounds kind of like a real human, actually!" is all the rage, while robotic recordings are out. There's a huge polarisation in ASR and TTS technologies. The bad ones - e.g. the stock add-ons in the open source world - are pretty bad. The good ones, however, are really, _really_ good. And really expensive. Last I heard Voxeo is still the market leader in that second category, but things may have changed. -- Alex Balashov | Principal | Evariste Systems LLC 303 Perimeter Center North, Suite 300 Atlanta, GA 30346 United States Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
Uncanny valley. It results in all sorts of negative reactions in me when I deal with a near-human bot, more so than a normal mechanical one. Sent from my iPhone
On Dec 11, 2015, at 2:50 PM, Alex Balashov <abalashov at evaristesys.com> wrote:
Over the last half decade or so, there has been a big movement toward automatic speech recognition (ASR) coupled with text-to-speech (TTS) that has a much more "natural" tone and cadence.
"Huh! Sounds kind of like a real human, actually!" is all the rage, while robotic recordings are out.
There's a huge polarisation in ASR and TTS technologies. The bad ones - e.g. the stock add-ons in the open source world - are pretty bad. The good ones, however, are really, _really_ good. And really expensive.
Last I heard Voxeo is still the market leader in that second category, but things may have changed.
-- Alex Balashov | Principal | Evariste Systems LLC 303 Perimeter Center North, Suite 300 Atlanta, GA 30346 United States
Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On 12/11/2015 05:41 PM, Carlos Alvarez wrote:
It results in all sorts of negative reactions in me when I deal with a near-human bot, more so than a normal mechanical one.
Oh, yes. I was talking about supply-side trends, with no thought paid to how much the "demand" side (if you will) likes them. -- Alex Balashov | Principal | Evariste Systems LLC 303 Perimeter Center North, Suite 300 Atlanta, GA 30346 United States Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
participants (9)
-
abalashov＠evaristesys.com -
aseelye-lists＠eltopia.com -
beckman＠angryox.com -
caalvarez＠gmail.com -
jared＠compuwizz.net -
jaredsmith＠jaredsmith.net -
LRiemer＠bestline.net -
patrick.labbett＠gmail.com -
sahin＠eurecom.fr