Hello, We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them. One of them is part of an Asterisk PBX and the other is the Broadworks voice portal. We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions). I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software. I'm not happy with any ideas I've brainstormed myself. Thanks, -- Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net 1-800-SOCKET-3 www.socket.net
Broadworks uses IMAP & SMTP for storage of voicemail, we use SurgeMail. Could you have Asterisk & Broadworks run off the same Surgemail server? Best of both worlds, you could even share voicemail accounts that way (same IMAP folder). -Matt ----- Original Message -----
From: "Nelson Hicks" <nelsonh at socket.net> To: voiceops at voiceops.org Sent: Wednesday, May 23, 2012 4:35:43 PM Subject: [VoiceOps] Voicemail options
Hello,
We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them. One of them is part of an Asterisk PBX and the other is the Broadworks voice portal.
We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions).
I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software. I'm not happy with any ideas I've brainstormed myself.
Thanks,
-- Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net 1-800-SOCKET-3 www.socket.net
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I don?t think sharing would work like that. In the past when I tried pointing two different BroadSoft users at the same mailbox (IMAP account) they still only played back or ?saw? the messages that came in that way. I never dug into it but I?m guessing there is a header. It also doesn?t just take any message with a WAV attachment, so I?m guessing it would ignore Asterisk VMs. Or has that changed in newer versions of BW (post 14)? -Scott From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Matthew S. Crocker Sent: Wednesday, May 23, 2012 5:17 PM To: Nelson Hicks Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Voicemail options Broadworks uses IMAP & SMTP for storage of voicemail, we use SurgeMail. Could you have Asterisk & Broadworks run off the same Surgemail server? Best of both worlds, you could even share voicemail accounts that way (same IMAP folder). -Matt _____ From: "Nelson Hicks" <nelsonh at socket.net> To: voiceops at voiceops.org Sent: Wednesday, May 23, 2012 4:35:43 PM Subject: [VoiceOps] Voicemail options Hello, We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them. One of them is part of an Asterisk PBX and the other is the Broadworks voice portal. We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions). I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software. I'm not happy with any ideas I've brainstormed myself. Thanks, -- Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net 1-800-SOCKET-3 www.socket.net _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Have never used BroadWorks, but I can tell you that Asterisk VM audio storage options are not limited to the 3 options most commonly referenced (e.g., in the sample configuration and documentation) of WAV-wrapped PCM, WAV-wrapped GSM, or raw GSM. In my experience, it will allow you to set the storage format to any valid audio format included in your particular build; we store all of our messages natively as uLaw. -- Nathan On May 23, 2012, at 21:24, "Scott Berkman" <scott at sberkman.net<mailto:scott at sberkman.net>> wrote: I don?t think sharing would work like that. In the past when I tried pointing two different BroadSoft users at the same mailbox (IMAP account) they still only played back or ?saw? the messages that came in that way. I never dug into it but I?m guessing there is a header. It also doesn?t just take any message with a WAV attachment, so I?m guessing it would ignore Asterisk VMs. Or has that changed in newer versions of BW (post 14)? -Scott From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Matthew S. Crocker Sent: Wednesday, May 23, 2012 5:17 PM To: Nelson Hicks Cc: <mailto:voiceops at voiceops.org> voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] Voicemail options Broadworks uses IMAP & SMTP for storage of voicemail, we use SurgeMail. Could you have Asterisk & Broadworks run off the same Surgemail server? Best of both worlds, you could even share voicemail accounts that way (same IMAP folder). -Matt ________________________________ From: "Nelson Hicks" <<mailto:nelsonh at socket.net>nelsonh at socket.net<mailto:nelsonh at socket.net>> To: <mailto:voiceops at voiceops.org> voiceops at voiceops.org<mailto:voiceops at voiceops.org> Sent: Wednesday, May 23, 2012 4:35:43 PM Subject: [VoiceOps] Voicemail options Hello, We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them. One of them is part of an Asterisk PBX and the other is the Broadworks voice portal. We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions). I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software. I'm not happy with any ideas I've brainstormed myself. Thanks, -- Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 <mailto:dns at socket.net>dns at socket.net<mailto:dns at socket.net> 1-800-SOCKET-3 <http://www.socket.net> www.socket.net<http://www.socket.net> _______________________________________________ VoiceOps mailing list <mailto:VoiceOps at voiceops.org>VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> <https://puck.nether.net/mailman/listinfo/voiceops>https://puck.nether.net/mailman/listinfo/voiceops <ATT00001.c>
That is very interesting, and something I was not aware of. Broadworks seems to use this format for voicemail recordings: WAV-wrapped DVI ADPCM audio (Linux file command reports it as IMA ADPCM), mono 8KHz If I can figure out how to get Asterisk to use that audio format, that may make a lot of this a lot simpler. Thanks for the hint! Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net 1-800-SOCKET-3 www.socket.net On 05/24/2012 09:22 AM, Nathan Anderson wrote:
Have never used BroadWorks, but I can tell you that Asterisk VM audio storage options are not limited to the 3 options most commonly referenced (e.g., in the sample configuration and documentation) of WAV-wrapped PCM, WAV-wrapped GSM, or raw GSM. In my experience, it will allow you to set the storage format to any valid audio format included in your particular build; we store all of our messages natively as uLaw.
-- Nathan
On May 23, 2012, at 21:24, "Scott Berkman" <scott at sberkman.net <mailto:scott at sberkman.net>> wrote:
I don?t think sharing would work like that. In the past when I tried pointing two different BroadSoft users at the same mailbox (IMAP account) they still only played back or ?saw? the messages that came in that way. I never dug into it but I?m guessing there is a header. It also doesn?t just take any message with a WAV attachment, so I?m guessing it would ignore Asterisk VMs.
Or has that changed in newer versions of BW (post 14)?
-Scott
*From:*voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Matthew S. Crocker *Sent:* Wednesday, May 23, 2012 5:17 PM *To:* Nelson Hicks *Cc:* voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Subject:* Re: [VoiceOps] Voicemail options
Broadworks uses IMAP & SMTP for storage of voicemail, we use SurgeMail. Could you have Asterisk & Broadworks run off the same Surgemail server? Best of both worlds, you could even share voicemail accounts that way (same IMAP folder).
-Matt
------------------------------------------------------------------------
*From: *"Nelson Hicks" <nelsonh at socket.net <mailto:nelsonh at socket.net>> *To: *voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Sent: *Wednesday, May 23, 2012 4:35:43 PM *Subject: *[VoiceOps] Voicemail options
Hello,
We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them. One of them is part of an Asterisk PBX and the other is the Broadworks voice portal.
We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions).
I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software. I'm not happy with any ideas I've brainstormed myself.
Thanks,
-- Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net <mailto:dns at socket.net> 1-800-SOCKET-3 www.socket.net <http://www.socket.net>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
<ATT00001.c>
The BroadWorks voice mail will be less than accommodating with the playback of any message not sent with the proper headers. There is a header specific to the message ID that lets BroadWorks acknowledge that the particular message is a voice mail message. This is a security mechanism since it's a just an email server after all and could be tricked into playing back any message. Worked with BroadWorks to allow the addition of bulk announcements and it was not a fun project. In the end it did work but I would not attempt combining both an asterisk and broadworks voice mail server onto a broadworks server. I think that's just asking for too much mess and why burn the broadworks licenses. You say you want to combine the two voicemail servers and one is on the Asterisk PBX, not eactly sure from the post but are the uses on the Asterisk Platform or something else? If they are on the asterisk platform and you're not getting rid of the Asterisk PBX why not just have the Asterisk PBX just use the same email server as BroadWorks. As long as users are mapped to separate email boxes it will not have any effect. -- Alex Romanauskas Quoting Nelson Hicks <nelsonh at socket.net>:
That is very interesting, and something I was not aware of. Broadworks seems to use this format for voicemail recordings:
WAV-wrapped DVI ADPCM audio (Linux file command reports it as IMA ADPCM), mono 8KHz
If I can figure out how to get Asterisk to use that audio format, that may make a lot of this a lot simpler. Thanks for the hint!
Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net 1-800-SOCKET-3 www.socket.net
On 05/24/2012 09:22 AM, Nathan Anderson wrote:
Have never used BroadWorks, but I can tell you that Asterisk VM audio storage options are not limited to the 3 options most commonly referenced (e.g., in the sample configuration and documentation) of WAV-wrapped PCM, WAV-wrapped GSM, or raw GSM. In my experience, it will allow you to set the storage format to any valid audio format included in your particular build; we store all of our messages natively as uLaw.
-- Nathan
On May 23, 2012, at 21:24, "Scott Berkman" <scott at sberkman.net <mailto:scott at sberkman.net>> wrote:
I don?t think sharing would work like that. In the past when I tried pointing two different BroadSoft users at the same mailbox (IMAP account) they still only played back or ?saw? the messages that came in that way. I never dug into it but I?m guessing there is a header. It also doesn?t just take any message with a WAV attachment, so I?m guessing it would ignore Asterisk VMs.
Or has that changed in newer versions of BW (post 14)?
-Scott
*From:*voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Matthew S. Crocker *Sent:* Wednesday, May 23, 2012 5:17 PM *To:* Nelson Hicks *Cc:* voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Subject:* Re: [VoiceOps] Voicemail options
Broadworks uses IMAP & SMTP for storage of voicemail, we use SurgeMail. Could you have Asterisk & Broadworks run off the same Surgemail server? Best of both worlds, you could even share voicemail accounts that way (same IMAP folder).
-Matt
------------------------------------------------------------------------
*From: *"Nelson Hicks" <nelsonh at socket.net <mailto:nelsonh at socket.net>> *To: *voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Sent: *Wednesday, May 23, 2012 4:35:43 PM *Subject: *[VoiceOps] Voicemail options
Hello,
We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them. One of them is part of an Asterisk PBX and the other is the Broadworks voice portal.
We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions).
I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software. I'm not happy with any ideas I've brainstormed myself.
Thanks,
-- Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net <mailto:dns at socket.net> 1-800-SOCKET-3 www.socket.net <http://www.socket.net>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
<ATT00001.c>
What is the main reason for wanting to merge them? More efficient provisioning? One less system to manage? I am in the same boat you are. Asterisk voicemail for residential customers as well as generic boxes for one off situations. BS vm for my hosted pbx customers that have more bells and whistles. Yet never did I ever consider wanting to merge them as the amount of work to figure that out would not be worth it to me. Granted I have thought about residential customers getting a voicemail account on BS as our T7000 plus adsl2+ dslams can work with BS to give extra features to a voice line (I forget the exact name Taqua/BS calls this) but there seems to be very little demand above what we already offer in our packages. So perhaps if we knew the reason for wanting to attempt this strategy below we might be able to offer better ideas. I am curious why you would want to this myself. matt On Wed, 23 May 2012, Nelson Hicks wrote:
Hello,
We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them.? One of them is part of an Asterisk PBX and the other is the Broadworks voice portal.
We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions).
I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software.? I'm not happy with any ideas I've brainstormed myself.
Thanks,
--? Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net 1-800-SOCKET-3? www.socket.net
In our case, we have some PSTN customers being fed off an Adtran TA5000 as Broadworks subscribers and using the Broadworks voice portal, and we have some PSTN customers that are GR303 links directly back to a soft switch that uses the Asterisk server for voicemail. Different collocation facilities in the same city use one or the other, and we have to give the customer one voice portal number or another to call to check their voicemail depending on which facility they're based off of, which is prone to error. It also means that if a customer moves across town, they may end up on the other voicemail system. We do also have Hosted PBX customers on the Broadworks system, but I'm much less concerned about them in this case. The Asterisk system used to be a Hosted PBX platform, but currently only does voicemail for the GR303 customers above. It currently writes voicemail to files on an NFS share. I'm looking at the IMAP configuration options now. Thanks, Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net 1-800-SOCKET-3 www.socket.net On 05/24/2012 12:08 AM, Matt Yaklin wrote:
What is the main reason for wanting to merge them? More efficient provisioning? One less system to manage?
I am in the same boat you are. Asterisk voicemail for residential customers as well as generic boxes for one off situations. BS vm for my hosted pbx customers that have more bells and whistles.
Yet never did I ever consider wanting to merge them as the amount of work to figure that out would not be worth it to me.
Granted I have thought about residential customers getting a voicemail account on BS as our T7000 plus adsl2+ dslams can work with BS to give extra features to a voice line (I forget the exact name Taqua/BS calls this) but there seems to be very little demand above what we already offer in our packages.
So perhaps if we knew the reason for wanting to attempt this strategy below we might be able to offer better ideas. I am curious why you would want to this myself.
matt
On Wed, 23 May 2012, Nelson Hicks wrote:
Hello,
We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them. One of them is part of an Asterisk PBX and the other is the Broadworks voice portal.
We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions).
I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software. I'm not happy with any ideas I've brainstormed myself.
Thanks,
-- Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net 1-800-SOCKET-3 www.socket.net
I don't know about the rest of you but it seems once we introduced the voicemail to email function it seems very few people still want to login and check vm they all seem to love the vm to email function. Carlos Alcantar Race Communications / Race Team Member 101 Haskins Way, So. San Francisco, CA. 94080 Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com From: Nelson Hicks <nelsonh at socket.net<mailto:nelsonh at socket.net>> Date: Wed, 23 May 2012 15:35:43 -0500 To: VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: [VoiceOps] Voicemail options Hello, We currently have two separate SIP voicemail systems for two different platforms, and I'm looking at options to merge them. One of them is part of an Asterisk PBX and the other is the Broadworks voice portal. We would like to avoid moving a large mass of users from the Asterisk platform over to Broadworks and tie up a bunch of messaging licenses, but I don't think we want to move the voicemail for the Broadworks subscribers over to the other system either (they would lose other voice portal functions). I'm looking for what you guys would think of to try to fill this gap, both in type of solution and software. I'm not happy with any ideas I've brainstormed myself. Thanks, -- Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net<mailto:dns at socket.net> 1-800-SOCKET-3 www.socket.net<http://www.socket.net> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
participants (7)
-
aroman＠tessaport.com -
carlos＠race.com -
matthew＠corp.crocker.com -
myaklin＠g4.net -
nathana＠fsr.com -
nelsonh＠socket.net -
scott＠sberkman.net