Do you have any one country you are calling or is it just generic all over the world? On Fri, Apr 5, 2019 at 4:01 PM Ryan Delgrosso <ryandelgrosso at gmail.com> wrote:

Ill second thinq. Not really a carrier, more of a meta-carrier. Easy access to all the players with transparency. On 4/5/2019 7:30 AM, Matthew Crocker wrote:

I recommend ThinQ for international. Their LCR is pretty good and they have some nice fraud protection.

On Apr 5, 2019, at 10:17 AM, Ivan Kovacevic <ivan.kovacevic at startelecom.ca> wrote:

Hello,

We have been struggling to find good international routes. We mostly handle contact centre traffic in NA and do not have much traffic ($500ish per month) internationally, but it has been exceedingly painful to manage.

We've tried a couple of carriers (Level3 - expensive and bad, TATA - cheaper but bad and will randomly block traffic, couple of CLECs who also offer A-Z).

Financially it's not worth the hassle and managing the providers, but our contact centre clients do need to be able to make non-contact centre international calls on occasion, so we have to support it.

Any suggestions?

<http://www.startelecom.ca>

*Ivan Kovacevic*

*STAR TELECOM*

*www.startelecom.ca <http://www.startelecom.ca>*

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I've had pretty good luck cherry picking countries from DT ICSS, TI Sparkle, Telefonica, TATA, PCCW, ibasis, Telia, and others where they tend to have networks in country. Then using Verizon and Inteliquent to fill in the gaps with their premium routes. It doesn't make for the cheapest product to offer or the easiest to automate but quality complaints (CLI, PDD, audio quality, FAS) dropped significantly. I'd add BT and Orange but they want $50k plus deposits and thats just not practical for our size. If you're looking for places to put small volumes of call center/short duration traffic on, you'll spend considerable time trying to keep routes open for any length of time. Which in that case, find someone with access to Verizon's HVSD International rates and send it there. Then tell me who it is so we can also buy from them :) On Fri, Apr 5, 2019 at 4:44 PM Peter Beckman <beckman at angryox.com> wrote:

We've been happy with nobody, like you, on both reachability and cost.

We use Thinq for 38.1% of our international termination in the last month. We've had issues where a call to the destination number is not the actual intended endpoint. Mostly it is fine, but like I said not 100% happy. But maybe that's a pipe dream for any carrier.

We use Onvoy/Voyant/Vitelity for another 47%, but high cost there.

We are enabling the Bandwidth.com Intl deck and are looking at Inteliquent, but we also spend more than you do, which might be a dealbreaker for you and those carriers.

We have a carrier that we use for International termination for 15% now and they are reliable but expensive and much of our termination goes through Inteliquent anyway, we're just paying a pass-thru premium.

Beckman

PS - numbers rounded, vaguely

On Fri, 5 Apr 2019, Ivan Kovacevic wrote:

...

Hello,

We have been struggling to find good international routes. We mostly handle contact centre traffic in NA and do not have much traffic ($500ish per month) internationally, but it has been exceedingly painful to manage.

We've tried a couple of carriers (Level3 - expensive and bad, TATA - cheaper but bad and will randomly block traffic, couple of CLECs who also offer A-Z).

Financially it's not worth the hassle and managing the providers, but our contact centre clients do need to be able to make non-contact centre international calls on occasion, so we have to support it.

Any suggestions?

<http://www.startelecom.ca>

*Ivan Kovacevic*

*STAR TELECOM*

*www.startelecom.ca <http://www.startelecom.ca>*

--

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