Hello, I?m a Broadsoft Broadworks shop but I?m looking at alternatives, Not a YUGE fan of Cisco? If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list. Thanks -Matt -- Matthew Crocker Crocker Communications, Inc. President
Matt, We use SkySwitch which is the largest netsapiens wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000. Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing. I don't think netsapiens backend software is anywhere close to the quality level of Broadsoft. netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding. I am in search of something new as well. Broadsoft and netsapiens are no gos for me. On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com> wrote:
Hello,
I?m a Broadsoft Broadworks shop but I?m looking at alternatives, Not a YUGE fan of Cisco?
If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list.
Thanks
-Matt
--
Matthew Crocker
Crocker Communications, Inc.
President
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Have you checked out Kazoo from 2600Hz yet? Over 250k seats without issue. The core is open source and built on better technology imho. May wanna check it out. On Nov 1, 2017, at 11:14 PM, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote: Matt, We use SkySwitch which is the largest netsapiens wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000. Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing. I don't think netsapiens backend software is anywhere close to the quality level of Broadsoft. netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding. I am in search of something new as well. Broadsoft and netsapiens are no gos for me. On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com<mailto:matthew at corp.crocker.com>> wrote: Hello, I?m a Broadsoft Broadworks shop but I?m looking at alternatives, Not a YUGE fan of Cisco? If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list. Thanks -Matt -- Matthew Crocker Crocker Communications, Inc. President _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
I have looked at Kazoo, and am impressed with their offering. I know what Kazoo. I know what Kazoo is built on top of, but Mark what is netsapiens built on? They say all their own code, but do they use asterisk, opensips, freeswitch, kamailio, or anything like that? On Wed, Nov 1, 2017 at 10:24 PM, Mark Diaz <mdiaz at vinixglobal.com> wrote:
Have you checked out Kazoo from 2600Hz yet? Over 250k seats without issue. The core is open source and built on better technology imho. May wanna check it out.
On Nov 1, 2017, at 11:14 PM, Colton Conor <colton.conor at gmail.com> wrote:
Matt,
We use SkySwitch which is the largest netsapiens wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000.
Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing.
I don't think netsapiens backend software is anywhere close to the quality level of Broadsoft. netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding.
I am in search of something new as well. Broadsoft and netsapiens are no gos for me.
On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com
wrote:
Hello,
I?m a Broadsoft Broadworks shop but I?m looking at alternatives, Not a YUGE fan of Cisco?
If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list.
Thanks
-Matt
--
Matthew Crocker
Crocker Communications, Inc.
President
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On Wed, Nov 01, 2017 at 10:30:01PM -0500, Colton Conor wrote:
They say all their own code, but do they use asterisk, opensips, freeswitch, kamailio, or anything like that?
Kazoo is built on top of Freeswitch, Kamailio, and a slew of other technologies. There's nothing wrong with any of that from a stability POV. If there were, we wouldn't have a business model, and neither would half this list. -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
On Wed, Nov 01, 2017 at 11:31:53PM -0400, Alex Balashov wrote:
On Wed, Nov 01, 2017 at 10:30:01PM -0500, Colton Conor wrote:
They say all their own code, but do they use asterisk, opensips, freeswitch, kamailio, or anything like that?
Kazoo is built on top of Freeswitch, Kamailio, and a slew of other technologies.
There's nothing wrong with any of that from a stability POV. If there were, we wouldn't have a business model, and neither would half this list.
It also bears pointing out that Kamailio, Freeswitch, etc. are mostly rather low-level engines, more akin to an SDK in many cases. They provide a software platform, and custom languages, in which to develop value-added services, not entirely unlike Bash or Python do. One cannot, for example, resell "stock" Kamailio. It doesn't do anything. You have to write it. Pretty much from scratch. So, there's no contradiction between using it and proffering "own code". -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
That?s a great question and I don?t know the answer to that. Honestly, that is why I went with Kazoo in the first place. If I?m going to offer services to my customers, I really need to know what?s going on under the hood, so I understand what is possible in terms of services and futures, and future growth. Working with another ?me too? closed source like Broadsoft and Netsapiens, I feel leaves me vulnerable to exactly the issues you?re experiencing now: no control. No understanding. My experiences with Kazoo have been nothing but positive and the 2600Hz team has proven to be passionate and their skill unmatched. Before launching our own provider, our company provided services for public telecoms providing on Broadsoft and meta switch, and they don?t come close imho. Quality on 2600Hz?s PaaS solution has been too good to be true quite honestly. Zero issues and we can focus on new services that leverage their CPaaS, REST API and websocket functionality, etc. Sounds like a paid advertisement lol but honestly just sharing my positive experiences :) On Nov 1, 2017, at 11:30 PM, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote: I have looked at Kazoo, and am impressed with their offering. I know what Kazoo. I know what Kazoo is built on top of, but Mark what is netsapiens built on? They say all their own code, but do they use asterisk, opensips, freeswitch, kamailio, or anything like that? On Wed, Nov 1, 2017 at 10:24 PM, Mark Diaz <mdiaz at vinixglobal.com<mailto:mdiaz at vinixglobal.com>> wrote: Have you checked out Kazoo from 2600Hz yet? Over 250k seats without issue. The core is open source and built on better technology imho. May wanna check it out. On Nov 1, 2017, at 11:14 PM, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote: Matt, We use SkySwitch which is the largest netsapiens wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000. Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing. I don't think netsapiens backend software is anywhere close to the quality level of Broadsoft. netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding. I am in search of something new as well. Broadsoft and netsapiens are no gos for me. On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com<mailto:matthew at corp.crocker.com>> wrote: Hello, I?m a Broadsoft Broadworks shop but I?m looking at alternatives, Not a YUGE fan of Cisco? If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list. Thanks -Matt -- Matthew Crocker Crocker Communications, Inc. President _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
Why do you blame the switch for outages? On 11/1/2017 11:14 PM, Colton Conor wrote:
Matt,
We use SkySwitch which is the largest netsapiens?wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000.
Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens?has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing.
I don't think?netsapiens backend software is anywhere close to the quality level of Broadsoft.?netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding.
I am in search of something new as well. Broadsoft and?netsapiens are no gos for me.
On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com <mailto:matthew at corp.crocker.com>> wrote:
Hello,
I?m a Broadsoft Broadworks shop but I?m looking at alternatives,? Not a YUGE fan of Cisco?
If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list.
?Thanks
-Matt
--
Matthew Crocker
Crocker Communications, Inc.
President
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Regards, Peter Radizeski RAD-INFO INC 813.963.5884 http://rad-info.net
I had that question as well. I suspect your platform provider may be blaming the switch instead of their own infrastructure, but it's just a guess. I have not heard stability complaints about Netsapiens from anyone else. -- Alex -- Sent via mobile, please forgive typos and brevity.
I am blaming the switch, netsapiens in this case, for the outage, as the platform provider, SkySwitch, is blaming netsapiens. Every Time an outage occurs they say they have a new software patch from their switch provider netsapiens, but these patches still don't seem to fix the problem. Maybe the other netsapiens shops don't have this problem as they aren't on the scale that SkySwitch is? Maybe netsapiens is great for smaller shops, but the software crashes under high load? I would love to hear SkySwitchs or netsapiens point of view. On Thu, Nov 2, 2017 at 10:31 AM, Peter Rad. <peter at 4isps.com> wrote:
Why do you blame the switch for outages?
On 11/1/2017 11:14 PM, Colton Conor wrote:
Matt,
We use SkySwitch which is the largest netsapiens wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000.
Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing.
I don't think netsapiens backend software is anywhere close to the quality level of Broadsoft. netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding.
I am in search of something new as well. Broadsoft and netsapiens are no gos for me.
On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com
wrote:
Hello,
I?m a Broadsoft Broadworks shop but I?m looking at alternatives, Not a YUGE fan of Cisco?
If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list.
Thanks
-Matt
--
Matthew Crocker
Crocker Communications, Inc.
President
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing listVoiceOps at voiceops.orghttps://puck.nether.net/mailman/listinfo/voiceops
-- Regards,
Peter Radizeski RAD-INFO INC813.963.5884 <(813)%20963-5884>http://rad-info.net
My name is Chris Aaker and i am the VP of Engineering at netsapiens. I would be happy to discuss the netsapiens offering and the issues you saw at a technical level (not a sales guy). Please feel free to reach out to me directly. Chris Aaker VP, Engineering | netsapiens inc. 858.764.5226 caaker at netsapiens.com
We have been using Netsapiens for 4 plus years now and have been very happy with the product. As with any company they have had their growing pains but have always been very responsive to any issue we have had. We have somewhere north of 20,000 devices in our geo cluster and have never had an outage caused by Netsapiens. Brian Hales True IP Solutions 910.249.4255 From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Chris Aaker Sent: Thursday, November 2, 2017 1:12 PM To: Colton Conor <colton.conor at gmail.com> Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Netsapien reviews My name is Chris Aaker and i am the VP of Engineering at netsapiens. I would be happy to discuss the netsapiens offering and the issues you saw at a technical level (not a sales guy). Please feel free to reach out to me directly. Chris Aaker VP, Engineering | netsapiens inc. 858.764.5226 caaker at netsapiens.com<mailto:caaker at netsapiens.com>
Brian, That is great news to hear that larger shops are not having the problems Skyswitch is. Chris, I do apologize as I don't mean to smear netsapiens name in the process, and I would like to hear why they have had so many outages. They do produce RFO documents for every outage which is good, but still the cause and fix always seems to be software bug fix/upgrade from switch provider. On Thu, Nov 2, 2017 at 12:59 PM, Brian Hales <brianhales at trueipsolutions.com
wrote:
We have been using Netsapiens for 4 plus years now and have been very happy with the product. As with any company they have had their growing pains but have always been very responsive to any issue we have had. We have somewhere north of 20,000 devices in our geo cluster and have never had an outage caused by Netsapiens.
Brian Hales
True IP Solutions
910.249.4255 <(910)%20249-4255>
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Chris Aaker *Sent:* Thursday, November 2, 2017 1:12 PM *To:* Colton Conor <colton.conor at gmail.com> *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Netsapien reviews
My name is Chris Aaker and i am the VP of Engineering at netsapiens. I would be happy to discuss the netsapiens offering and the issues you saw at a technical level (not a sales guy). Please feel free to reach out to me directly.
Chris Aaker VP, Engineering | netsapiens inc. 858.764.5226 <(858)%20764-5226> caaker at netsapiens.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
You are assuming a lot.?? And smearing netsapiens in the process. On 11/2/2017 12:57 PM, Colton Conor wrote:
I am blaming the switch, netsapiens in this case, for the outage, as the platform provider, SkySwitch, is blaming?netsapiens. Every Time?an outage occurs they say they have a new software patch from their switch provider?netsapiens, but these patches still don't seem to fix the problem.
Maybe the other netsapiens shops don't have this problem as they aren't on the scale that SkySwitch is? Maybe netsapiens is great for smaller shops, but the software crashes under high load?
I would love to hear SkySwitchs or netsapiens point of view.
On Thu, Nov 2, 2017 at 10:31 AM, Peter Rad. <peter at 4isps.com <mailto:peter at 4isps.com>> wrote:
Why do you blame the switch for outages?
On 11/1/2017 11:14 PM, Colton Conor wrote:
Matt,
We use SkySwitch which is the largest netsapiens?wholesaler out there.I can't remember how many seats they have, but I want to say over 50,000.
Over the past year Skyswitch has monthly outages. Skyswitch keeps blaming it on their switch vendor. netsapiens?has provided multiple patches, but SkySwitch's geo redundant nodes keep crashing.
I don't think?netsapiens backend software is anywhere close to the quality level of Broadsoft.?netsapiens customer facing interfaces are much nicer than Broadsoft default portals, but I doesn't matter if the switch crashes all the time. It is improving, but still you should see how many bugs are fixed in each release due to poor coding.
I am in search of something new as well. Broadsoft and?netsapiens are no gos for me.
On Thu, Oct 26, 2017 at 3:09 PM, Matthew Crocker <matthew at corp.crocker.com <mailto:matthew at corp.crocker.com>> wrote:
Hello,
I?m a Broadsoft Broadworks shop but I?m looking at alternatives,? Not a YUGE fan of Cisco?
If you have an opinion on NetSapien as a HostedPBX platform (good, bad, ugly) please send to me on or off list.
?Thanks
-Matt
--
Matthew Crocker
Crocker Communications, Inc.
President
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
-- Regards,
Peter Radizeski RAD-INFO INC 813.963.5884 <tel:%28813%29%20963-5884> http://rad-info.net
-- Regards, Peter Radizeski RAD-INFO INC 813.963.5884 http://rad-info.net
participants (7)
-
abalashov＠evaristesys.com -
brianhales＠trueipsolutions.com -
caaker＠netsapiens.com -
colton.conor＠gmail.com -
matthew＠corp.crocker.com -
mdiaz＠vinixglobal.com -
peter＠4isps.com