Auto/predictive VoIP dialer recommendation for a small company
We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis. We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out. -- Carlos Alvarez TelEvolve 602-889-3003
Ed Preble Affinity VoIP edp at affinityvoip.com -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Thursday, February 17, 2011 4:18 PM To: voiceops at voiceops.org Subject: [VoiceOps] Auto/predictive VoIP dialer recommendation for a smallcompany We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis. We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out. -- Carlos Alvarez TelEvolve 602-889-3003 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
We support a couple Aspect Software Unified IP dialers. They can definitely support the size of the agent pool you mention, but can also be difficult in terms of service quality and cost. Concerto Software gradually gobbled up the major players in predictive dialing since 2000 (Davox, Melita, Aspect) and then assumed the Aspect name. There's really not very much competion in the oubound space. I know the Genesys and Cisco have outbound solutions, but I haven't heard of anyone who has used them. Anyone else have? . On Thu, Feb 17, 2011 at 6:17 PM, Carlos Alvarez <carlos at televolve.com>wrote:
We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis.
We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out.
-- Carlos Alvarez TelEvolve 602-889-3003
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Some of our clients use Altitude Software's predictive dialling solution. http://www.altitude.com/index.php?option=com_content <http://www.altitude.com/index.php?option=com_content&task=view&id=192&Itemid...> &task=view&id=192&Itemid=1078 It can work as a software dialer on top of Avaya, Cisco and Nortel (err. Avaya) or on Altitude's own VBox (asterisk-based) telephony platform. Seems to do a good job, and from what I know it costs less than Genesys, Aspect & Co. Cheers, I. From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Tony Zunt Sent: February-19-11 12:38 PM To: Carlos Alvarez Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Auto/predictive VoIP dialer recommendation for a small company We support a couple Aspect Software Unified IP dialers. They can definitely support the size of the agent pool you mention, but can also be difficult in terms of service quality and cost. Concerto Software gradually gobbled up the major players in predictive dialing since 2000 (Davox, Melita, Aspect) and then assumed the Aspect name. There's really not very much competion in the oubound space. I know the Genesys and Cisco have outbound solutions, but I haven't heard of anyone who has used them. Anyone else have? . On Thu, Feb 17, 2011 at 6:17 PM, Carlos Alvarez <carlos at televolve.com> wrote: We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis. We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out. -- Carlos Alvarez TelEvolve 602-889-3003 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Is there any dialers that is good at adhering to RFC 3261 on slowing calls down when INVITEs get no response. So wait for T1, then 2*T1 and so on until 64*T1 secs. T1 default being 500 ms.. Most dialers just keep on going at repetitive INVITEs per sec if they don't get a Trying back..and any SBC will throttle them.. From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Ivan Kovacevic Sent: Saturday, February 19, 2011 1:40 PM To: 'Tony Zunt'; 'Carlos Alvarez' Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Auto/predictive VoIP dialer recommendation for a small company Some of our clients use Altitude Software's predictive dialling solution... http://www.altitude.com/index.php?option=com_content&task=view&id=192&Itemid... It can work as a software dialer on top of Avaya, Cisco and Nortel (err. Avaya) or on Altitude's own VBox (asterisk-based) telephony platform. Seems to do a good job, and from what I know it costs less than Genesys, Aspect & Co. Cheers, I. From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Tony Zunt Sent: February-19-11 12:38 PM To: Carlos Alvarez Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Auto/predictive VoIP dialer recommendation for a small company We support a couple Aspect Software Unified IP dialers. They can definitely support the size of the agent pool you mention, but can also be difficult in terms of service quality and cost. Concerto Software gradually gobbled up the major players in predictive dialing since 2000 (Davox, Melita, Aspect) and then assumed the Aspect name. There's really not very much competion in the oubound space. I know the Genesys and Cisco have outbound solutions, but I haven't heard of anyone who has used them. Anyone else have? . On Thu, Feb 17, 2011 at 6:17 PM, Carlos Alvarez <carlos at televolve.com<mailto:carlos at televolve.com>> wrote: We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis. We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out. -- Carlos Alvarez TelEvolve 602-889-3003<tel:602-889-3003> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
On 02/19/2011 03:45 PM, Ujjval Karihaloo wrote:
Is there any dialers that is good at adhering to RFC 3261 on slowing calls down when INVITEs get no response. So wait for T1, then 2*T1 and so on until 64*T1 secs. T1 default being 500 ms..
Most dialers just keep on going at repetitive INVITEs per sec if they don?t get a Trying back..and any SBC will throttle them..
A dialer is just an application. The criticism here is rooted in lower-level protocol mechanics and should be directed the signaling stack, since that is the component that is misbehaving. I suppose a more refined version of the question would be: "Are there any dialers not linked to a crap call agent?" -- Alex -- Alex Balashov - Principal Evariste Systems LLC 260 Peachtree Street NW Suite 2200 Atlanta, GA 30303 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/
participants (6)
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abalashov＠evaristesys.com -
carlos＠televolve.com -
ivank＠rogers.com -
Nick.Reifschneider＠360networks.com -
tony.zunt＠gmail.com -
ujjval＠simplesignal.com