I've never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari's Law. Can anyone provide a link with more information? Thanks. Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper).
I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to. Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges. ________________________________ From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jason Kuylen <kuylenj at eastex.com> Sent: Thursday, April 4, 2019 12:08:32 PM To: VoiceOps at voiceops.org Subject: Re: [VoiceOps] Hotel Phone I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law. Can anyone provide a link with more information? Thanks. Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper).
So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example. On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net> wrote:
I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to.
*Matthew Yaklin* Network Engineer *FirstLight* 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net *This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed* *not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended* *to waive any applicable privileges.*
------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jason Kuylen <kuylenj at eastex.com> *Sent:* Thursday, April 4, 2019 12:08:32 PM *To:* VoiceOps at voiceops.org *Subject:* Re: [VoiceOps] Hotel Phone
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
You mentioned Bandwidth; are you a customer? If so, that's who I got my training and advice from. Ask your rep for it. What he told me made it sound like every room needs a DID. We did NOT go into detail on hotels. But in a campus situation, you better make sure the PSAP can call the person back, period. On Thu, Apr 4, 2019 at 5:42 PM Colton Conor <colton.conor at gmail.com> wrote:
So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example.
On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net> wrote:
I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to.
*Matthew Yaklin* Network Engineer *FirstLight* 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net *This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed* *not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended* *to waive any applicable privileges.*
------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jason Kuylen <kuylenj at eastex.com> *Sent:* Thursday, April 4, 2019 12:08:32 PM *To:* VoiceOps at voiceops.org *Subject:* Re: [VoiceOps] Hotel Phone
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
That is correct. A DID for every phone and listed by e911. For example in NH it is law schools have it now days to get their special erate funding. When they call 911 they see very detailed information about floor, room, etc.. and the phone can be called back directly. We do it for every customer that has that specific need. Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges. ________________________________ From: Colton Conor <colton.conor at gmail.com> Sent: Thursday, April 4, 2019 8:40:11 PM To: Matthew Yaklin Cc: Jason Kuylen; VoiceOps at voiceops.org Subject: Re: [VoiceOps] Hotel Phone So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com<http://bandwidth.com> or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example. On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net<mailto:myaklin at firstlight.net>> wrote: I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to. Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net<mailto:myaklin at firstlight.net> | www.firstlight.net<http://www.firstlight.net> This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges. ________________________________ From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Jason Kuylen <kuylenj at eastex.com<mailto:kuylenj at eastex.com>> Sent: Thursday, April 4, 2019 12:08:32 PM To: VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> Subject: Re: [VoiceOps] Hotel Phone I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law. Can anyone provide a link with more information? Thanks. Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
This is very interesting, as I doubt the PBX guys that currently install these system are doing this, as they only get analog lines from us with 1 DID per line, and 1 e911 address per line. On Fri, Apr 5, 2019 at 1:22 AM Matthew Yaklin <myaklin at firstlight.net> wrote:
That is correct. A DID for every phone and listed by e911. For example in NH it is law schools have it now days to get their special erate funding. When they call 911 they see very detailed information about floor, room, etc.. and the phone can be called back directly. We do it for every customer that has that specific need.
Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges.
------------------------------ *From:* Colton Conor <colton.conor at gmail.com> *Sent:* Thursday, April 4, 2019 8:40:11 PM *To:* Matthew Yaklin *Cc:* Jason Kuylen; VoiceOps at voiceops.org *Subject:* Re: [VoiceOps] Hotel Phone
So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example.
On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net> wrote:
I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to.
*Matthew Yaklin* Network Engineer *FirstLight* 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net *This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed* *not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended* *to waive any applicable privileges.*
------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jason Kuylen <kuylenj at eastex.com> *Sent:* Thursday, April 4, 2019 12:08:32 PM *To:* VoiceOps at voiceops.org *Subject:* Re: [VoiceOps] Hotel Phone
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
When I worked at the hotel we would get calls from 911 to the front desk that a guest had called 911 and needed to speak with them, we would have a screen on our PMS that would let us know what room called... Sent from my T-Mobile 4G LTE Device -------- Original message -------- From: Colton Conor <colton.conor at gmail.com> Date: 4/5/19 8:45 AM (GMT-05:00) To: Matthew Yaklin <myaklin at firstlight.net> Cc: VoiceOps at voiceops.org, Jason Kuylen <kuylenj at eastex.com> Subject: Re: [VoiceOps] Hotel Phone This is very interesting, as I doubt the PBX guys that currently install these system are doing this, as they only get analog lines from us with 1 DID per line, and 1 e911 address per line. On Fri, Apr 5, 2019 at 1:22 AM Matthew Yaklin <myaklin at firstlight.net<mailto:myaklin at firstlight.net>> wrote: That is correct. A DID for every phone and listed by e911. For example in NH it is law schools have it now days to get their special erate funding. When they call 911 they see very detailed information about floor, room, etc.. and the phone can be called back directly. We do it for every customer that has that specific need. Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net<mailto:myaklin at firstlight.net> | www.firstlight.net<http://www.firstlight.net> This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges. ________________________________ From: Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> Sent: Thursday, April 4, 2019 8:40:11 PM To: Matthew Yaklin Cc: Jason Kuylen; VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> Subject: Re: [VoiceOps] Hotel Phone So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com<http://bandwidth.com> or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example. On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net<mailto:myaklin at firstlight.net>> wrote: I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to. Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net<mailto:myaklin at firstlight.net> | www.firstlight.net<http://www.firstlight.net> This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges. ________________________________ From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Jason Kuylen <kuylenj at eastex.com<mailto:kuylenj at eastex.com>> Sent: Thursday, April 4, 2019 12:08:32 PM To: VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> Subject: Re: [VoiceOps] Hotel Phone I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law. Can anyone provide a link with more information? Thanks. Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
There are a number of ways to do this without having a DID assigned to each device with address information.? A number of systems also assign a callback number to anyone that dials 911 which tacks up a translation for that number for a period of time so they can call back the user directly. Example onfiguration details for AudioCodes and Sonus with skype can be seen here: https://ucvnext.org/2016/03/enhanced-911-in-skype4b-server-and-lync-server-p... On 4/5/19 1:22 AM, Matthew Yaklin wrote:
That is correct. A DID for every phone and listed by e911. For example in NH it is law schools have it now days to get their special erate funding. When they call 911 they see very detailed information about floor, room, etc.. and the phone can be called back directly. We do it for every customer that has that specific need.
Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges.
------------------------------------------------------------------------ *From:* Colton Conor <colton.conor at gmail.com> *Sent:* Thursday, April 4, 2019 8:40:11 PM *To:* Matthew Yaklin *Cc:* Jason Kuylen; VoiceOps at voiceops.org *Subject:* Re: [VoiceOps] Hotel Phone So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com <http://bandwidth.com> or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example.
On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net <mailto:myaklin at firstlight.net>> wrote:
I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to.
*Matthew Yaklin* Network Engineer *FirstLight* 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net <mailto:myaklin at firstlight.net> | www.firstlight.net <http://www.firstlight.net> /This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed/ /not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended/ /to waive any applicable privileges./
------------------------------------------------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org>> on behalf of Jason Kuylen <kuylenj at eastex.com <mailto:kuylenj at eastex.com>> *Sent:* Thursday, April 4, 2019 12:08:32 PM *To:* VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> *Subject:* Re: [VoiceOps] Hotel Phone
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
This probably makes sense in large installations. At less than $1 per active 911 DID, small installs don't seem worth the effort. I'm more asking for others' opinions that making a statement. For open floor plan offices, or small offices where basically a scream can be heard, I think that a ring-all group for the return number will satisfy the requirements. I welcome any commentary on that also. Example: Client has a call center of 50 cubicles, with 8 office phones placed in either open desks or offices on the perimeter. The space is small enough to have a slightly loud conversation from one end to the other. We currently have a dedicated callback number that rings every phone. On Fri, Apr 5, 2019 at 11:18 AM Andy Brezinsky <andy at mbrez.com> wrote:
There are a number of ways to do this without having a DID assigned to each device with address information. A number of systems also assign a callback number to anyone that dials 911 which tacks up a translation for that number for a period of time so they can call back the user directly.
Example onfiguration details for AudioCodes and Sonus with skype can be seen here: https://ucvnext.org/2016/03/enhanced-911-in-skype4b-server-and-lync-server-p...
On 4/5/19 1:22 AM, Matthew Yaklin wrote:
That is correct. A DID for every phone and listed by e911. For example in NH it is law schools have it now days to get their special erate funding. When they call 911 they see very detailed information about floor, room, etc.. and the phone can be called back directly. We do it for every customer that has that specific need.
Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges.
------------------------------ *From:* Colton Conor <colton.conor at gmail.com> <colton.conor at gmail.com> *Sent:* Thursday, April 4, 2019 8:40:11 PM *To:* Matthew Yaklin *Cc:* Jason Kuylen; VoiceOps at voiceops.org *Subject:* Re: [VoiceOps] Hotel Phone
So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example.
On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net> wrote:
I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to.
*Matthew Yaklin* Network Engineer *FirstLight* 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net *This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed* *not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended* *to waive any applicable privileges.*
------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jason Kuylen <kuylenj at eastex.com> *Sent:* Thursday, April 4, 2019 12:08:32 PM *To:* VoiceOps at voiceops.org *Subject:* Re: [VoiceOps] Hotel Phone
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing listVoiceOps at voiceops.orghttps://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
FWIW YOu need to provide per room routing but a DID per room isnt required if you can make that happen other ways. For example, West now offers in their NG platform to send an XML body with the invite to provide details intra-building routing. You still need to provide descreet callback info, but for that suite of 100 hotel rooms, you could use a block of 5-10 numbers and assign them to each room that dials 911 for a temporary callback period, this will give you bi-directional reachability from a 911 perspective without managing and provisioning hundreds of sparsley used numbers. You could also leverage their enterprise 911 option where you send a distinct sip URI that is statically mapped to a location (address and room/floor etc) and they will masquerade to the PSAP with a unique phone number. Personally if i were designing a system today (and I am) i would take the first option and supply the info in the outbound invite for maximum flexibility. On 4/4/2019 11:22 PM, Matthew Yaklin wrote:
That is correct. A DID for every phone and listed by e911. For example in NH it is law schools have it now days to get their special erate funding. When they call 911 they see very detailed information about floor, room, etc.. and the phone can be called back directly. We do it for every customer that has that specific need.
Matthew Yaklin Network Engineer FirstLight 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net | www.firstlight.net This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended to waive any applicable privileges.
------------------------------------------------------------------------ *From:* Colton Conor <colton.conor at gmail.com> *Sent:* Thursday, April 4, 2019 8:40:11 PM *To:* Matthew Yaklin *Cc:* Jason Kuylen; VoiceOps at voiceops.org *Subject:* Re: [VoiceOps] Hotel Phone So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com <http://bandwidth.com> or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example.
On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net <mailto:myaklin at firstlight.net>> wrote:
I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to.
*Matthew Yaklin* Network Engineer *FirstLight* 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net <mailto:myaklin at firstlight.net> | www.firstlight.net <http://www.firstlight.net> /This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed/ /not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended/ /to waive any applicable privileges./
------------------------------------------------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org>> on behalf of Jason Kuylen <kuylenj at eastex.com <mailto:kuylenj at eastex.com>> *Sent:* Thursday, April 4, 2019 12:08:32 PM *To:* VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> *Subject:* Re: [VoiceOps] Hotel Phone
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
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there are devices that do E-911? inside a building for MTU On 4/4/2019 8:40 PM, Colton Conor wrote:
So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the LEC. Are you saying we would have to pay bandwidth.com <http://bandwidth.com> or whomever we got our e911 from a separate e911 charge per room? Isn't e911 tied to DID? In that case you would need a DID per hotel room? To actuately say room 302 is on floor 3, and room 302 for example.
On Thu, Apr 4, 2019 at 11:21 AM Matthew Yaklin <myaklin at firstlight.net <mailto:myaklin at firstlight.net>> wrote:
I imagine you want to make sure E911 information is super accurate with actual floors and room numbers. Physical address and call back number is correct. By making that accurate and having the customer sign that phones cannot move you cover a serious base. Perhaps even a sticker on the phone saying such would be great to.
*Matthew Yaklin* Network Engineer *FirstLight* 359 Corporate Drive ? Portsmouth, NH 03801 Mobile 603-845-5031 myaklin at firstlight.net <mailto:myaklin at firstlight.net> | www.firstlight.net <http://www.firstlight.net> /This email may contain FirstLight confidential and/or privileged information. If you are not the intended recipient, you are directed/ /not to read, disclose or otherwise use this transmission and to immediately delete same. Delivery of this message is not intended/ /to waive any applicable privileges./
------------------------------------------------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org>> on behalf of Jason Kuylen <kuylenj at eastex.com <mailto:kuylenj at eastex.com>> *Sent:* Thursday, April 4, 2019 12:08:32 PM *To:* VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> *Subject:* Re: [VoiceOps] Hotel Phone
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
You will also want to notify hotel security when a 911 call is placed. The 911 call still goes to the PSAP but a second connection goes to security so they can possibly respond. It also helps when security knows what is going on as the police/ambulance show up at the front door. From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Jason Kuylen <kuylenj at eastex.com> Date: Thursday, April 4, 2019 at 12:10 PM To: "VoiceOps at voiceops.org" <VoiceOps at voiceops.org> Subject: Re: [VoiceOps] Hotel Phone I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law. Can anyone provide a link with more information? Thanks. Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper).
I know, these are rather new (and changing) requirements, which is why I got the training. No, I have no links for you. On Thu, Apr 4, 2019 at 9:10 AM Jason Kuylen <kuylenj at eastex.com> wrote:
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re 911 requirements -- The SIPNOC conference discusses this kind of thing annually. Eric Burger, CTO of the FCC, did a presentation and Q&A session on it last year. Here are his presentation notes (though without the Q&A): https://www.sipforum.org/download/a-discussion-about-karis-law-act-of-2017/?... <https://www.sipforum.org/download/a-discussion-about-karis-law-act-of-2017/?...> Currently, the requirements are not fully defined. The FCC is in the rulemaking phase, and has published this Notice of Proposed Rulemaking: https://docs.fcc.gov/public/attachments/FCC-18-132A1.pdf <https://docs.fcc.gov/public/attachments/FCC-18-132A1.pdf> A Discussion about Kari?s Law Act of 201712.11.2018 <https://www.sipforum.org/download/a-discussion-about-karis-law-act-of-2017/?wpdmdl=3555>Presented by Dr. Eric Burger, FCC CTO. H.R. 582, commonly known as ?Kari?s Law Act of 2017,? amends the Communications Act of 1934, and is named in honor of Kari Hunt Dunn whose tragic death in 2013 alerted the nation to the dangers of requiring a dialing prefix to access 911. Due to the advocacy of Hank Hunt, Kari?s father, Americans across the land will benefit from easier access to 911 when connecting to the service from certain private phone systems. Kari?s Law requires multi-Line telephone systems, like Unified Communications (UC) platforms, to allow users to dial 911 without requiring any prefix, post-fix or trunk access code. In addition to the direct dialing provision, Kari?s Law also requires that on-site notifications be issued when someone calls 911. Current FCC CTO Dr. Eric Burger will provide more information about this new law, the requirements under the law, and its impact on individuals and businesses today. My company also has an upcoming class on laws/regulations for Voice network engineers & technicians that will cover Kari's Law, though from an engineering perspective, not a lawyer's. I am not a lawyer. Mark R Lindsey, SMTS +1-229-316-0013 mark at ecg.co <mailto:mark at ecg.co>http://ecg.co/lindsey/ <http://ecg.co/lindsey/>
On Apr 4, 2019, at 12:08 PM, Jason Kuylen <kuylenj at eastex.com <mailto:kuylenj at eastex.com>> wrote:
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
Mark R Lindsey, SMTS +1-229-316-0013 mark at ecg.co http://ecg.co/lindsey/
Not only must you look at federal law, but many states have specific requirements also. For example, UT has had something stronger than the proposed new federal laws since 2017. They specifically require that the PSAP be able to call the person back no matter what, and to give floor, suite, and room info (not just for hotels, for all users). At this point you should assume that either every phone gets a DID (in a large setting) or at the minimum, the callback number is a ring group for the entire office (what we've done for years in small spaces). All of us need to be seriously looking at all of these new regulations and compliance, and you really need to get on it now. It won't be long before fines start coming down, or worse, you find yourself with a dead person's estate's lawyer at your door. Kari's law was written on a headstone. This is going to cost you money. It is my understanding that some of these costs can be passed on, some are just going to be your operational costs. We completely re-wrote our 911 processing a couple years ago, expecting things like this to come about. Now we're going through it again to respond to the specific things that have changed, which weren't all that different from what we expected. We are charging a per-number 911 charge just like our carriers charge us, and the customary per-DID charge for the people who had to have more DIDs added. At this point, we will not turn up a new customer without DIDs unless they are very small. The days when a 50 person company could be behind a single DID are over. On Fri, Apr 5, 2019 at 6:08 AM Mark Lindsey <lindsey at e-c-group.com> wrote:
Re 911 requirements -- The SIPNOC conference discusses this kind of thing annually. Eric Burger, CTO of the FCC, did a presentation and Q&A session on it last year. Here are his presentation notes (though without the Q&A):
https://www.sipforum.org/download/a-discussion-about-karis-law-act-of-2017/?...
Currently, the requirements are not fully defined. The FCC is in the rulemaking phase, and has published this Notice of Proposed Rulemaking:
https://docs.fcc.gov/public/attachments/FCC-18-132A1.pdf
- A Discussion about Kari?s Law Act of 201712.11.2018 <https://www.sipforum.org/download/a-discussion-about-karis-law-act-of-2017/?...>
Presented by Dr. Eric Burger, FCC CTO. H.R. 582, commonly known as ?Kari?s Law Act of 2017,? amends the Communications Act of 1934, and is named in honor of Kari Hunt Dunn whose tragic death in 2013 alerted the nation to the dangers of requiring a dialing prefix to access 911. Due to the advocacy of Hank Hunt, Kari?s father, Americans across the land will benefit from easier access to 911 when connecting to the service from certain private phone systems. Kari?s Law requires multi-Line telephone systems, like Unified Communications (UC) platforms, to allow users to dial 911 without requiring any prefix, post-fix or trunk access code. In addition to the direct dialing provision, Kari?s Law also requires that on-site notifications be issued when someone calls 911. Current FCC CTO Dr. Eric Burger will provide more information about this new law, the requirements under the law, and its impact on individuals and businesses today.
My company also has an upcoming class on laws/regulations for Voice network engineers & technicians that will cover Kari's Law, though from an engineering perspective, not a lawyer's. I am not a lawyer.
*Mark R Lindsey, SMTS * *+1-229-316-0013* *mark at ecg.co <mark at ecg.co>* *http://ecg.co/lindsey/ <http://ecg.co/lindsey/>*
On Apr 4, 2019, at 12:08 PM, Jason Kuylen <kuylenj at eastex.com> wrote:
I?ve never heard of any other 911 requirement for hotel or business phones outside of not have to dial 9 to dial 911, ie 9911. Kari?s Law.
Can anyone provide a link with more information?
Thanks.
Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper). _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
*Mark R Lindsey, SMTS * *+1-229-316-0013* *mark at ecg.co <mark at ecg.co>* *http://ecg.co/lindsey/ <http://ecg.co/lindsey/>*
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participants (10)
-
alex.lopez＠opsys.com -
andy＠mbrez.com -
caalvarez＠gmail.com -
colton.conor＠gmail.com -
kuylenj＠eastex.com -
lindsey＠e-c-group.com -
matthew＠corp.crocker.com -
myaklin＠firstlight.net -
peter＠4isps.com -
ryandelgrosso＠gmail.com