[outages] VoIP - complete outage at DASH Carrier Services
We've been looking at the possibility of using DASH for some of our 911 Trunking -- is this a common problem? Has it been resolved yet? Adam E Barratt Sales Engineer SOCKET (573) 817-0000 abarratt at socket.net 1-800-SOCKET-3 www.socket.net ********************************************************************** Privacy Notice: The information in this message is confidential and may be legally privileged. It is intended for use only by the individual or entity to which it is addressed. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have received this e-mail in error please notify the sender immediately and delete it from your system without copying or forwarding. ********************************************************************** On 12/15/2010 11:00 AM, voiceops-request at voiceops.org wrote:
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Today's Topics:
1. FW: [outages] VoIP - complete outage at DASH Carrier Services (Frank Bulk - iName.com)
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Message: 1 Date: Tue, 14 Dec 2010 17:23:41 -0600 From: "Frank Bulk - iName.com"<frnkblk at iname.com> To: "VoiceOps"<voiceops at voiceops.org> Subject: [VoiceOps] FW: [outages] VoIP - complete outage at DASH Carrier Services Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAAKTyXRN5/+lGvU59a+P7CFMBAN6gY+ZG84BMpVQcAbDh1IQAAAATbSgAABAAAAB0bejhCULgT4l2FNg6jueSAQAAAAA=@iname.com>
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FYI
-----Original Message----- From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] Sent: Tuesday, December 14, 2010 4:57 PM To: outages at outages.org Subject: [outages] VoIP - complete outage at DASH Carrier Services
From their email notification:
"Please be advised that dash Carrier Services has a complete outage for both inbound and outbound call routing. dash is working to resolve the issue and will provide an update on an hourly basis or as soon as the issue is resolved."
Been going on for about 45 mins so far.....
Chris
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End of VoiceOps Digest, Vol 18, Issue 6 ***************************************
On 12/15/2010 12:59 PM, Adam E Barratt (Sales Engineering) wrote:
We've been looking at the possibility of using DASH for some of our 911 Trunking -- is this a common problem? Has it been resolved yet?
We received notice at 7:20PM things were back in order: -------------- *Outage Notification Update:* Please be advised that calls are now routing successfully. dash has determined the outage is related to a SBC issue and is continuing to work with our vendor to determine root cause. A RFO will be issued as soon as root cause is determined. If you have any questions regarding your services, please do not hesitate to email our Support group at xxxxxxxxxxxxx -------------- Dash so far has been very informative for any kind of operational issue with alerts coming through of any impending changes. I know when we deal with them, they are very responsive. -- =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+ J. Oquendo SGFA, SGFE, C|EH, CNDA, CHFI, OSCP, CPT "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." - Warren Buffett 227C 5D35 7DCB 0893 95AA 4771 1DCE 1FD1 5CCD 6B5E http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x5CCD6B5E
On 12/15/10 9:59 AM, Adam E Barratt (Sales Engineering) wrote:
We've been looking at the possibility of using DASH for some of our 911 Trunking -- is this a common problem? Has it been resolved yet?
We're considering them as well for 9-1-1 as well as some origination and termination. I understand it's resolved but would also be interested in whether it is common and general opinion. Off-list is fine. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV
We've used DASH for org/term and e911 for some time... we've never seen anything like this happen before... we have been very happy with their service and support. Mark Mark Wiles, Vice President of Engineering, Akabis, Inc. www.Akabis.com 866-312-1070 ext. 1003 | 336-358-5550 direct | 336-989-4895 cellular | 336-740-9369 fax Contact Me This email and its attachments may contain information or documentation (?Confidential Information?) that is confidential and proprietary to Akabis, Inc.? Your reading of this email and/or the attachments constitutes your acknowledgement and agreement that, except pursuant to a written agreement with Akabis, Inc, (i) the Confidential Information is the exclusive property of Akabis, Inc, (ii) you will not share the Confidential Information with any unauthorized party and/or (iii) you will not use the Confidential Information for your own benefit or the benefit of any third party. -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jay Hennigan Sent: Wednesday, December 15, 2010 3:47 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services On 12/15/10 9:59 AM, Adam E Barratt (Sales Engineering) wrote:
We've been looking at the possibility of using DASH for some of our 911 Trunking -- is this a common problem? Has it been resolved yet?
We're considering them as well for 9-1-1 as well as some origination and termination. I understand it's resolved but would also be interested in whether it is common and general opinion. Off-list is fine. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
+1 Ken -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Mark Wiles Sent: Wednesday, December 15, 2010 1:53 PM To: 'Jay Hennigan'; voiceops at voiceops.org Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services We've used DASH for org/term and e911 for some time... we've never seen anything like this happen before... we have been very happy with their service and support. Mark Mark Wiles, Vice President of Engineering, Akabis, Inc. www.Akabis.com 866-312-1070 ext. 1003 | 336-358-5550 direct | 336-989-4895 cellular | 336-740-9369 fax Contact Me This email and its attachments may contain information or documentation ("Confidential Information") that is confidential and proprietary to Akabis, Inc.? Your reading of this email and/or the attachments constitutes your acknowledgement and agreement that, except pursuant to a written agreement with Akabis, Inc, (i) the Confidential Information is the exclusive property of Akabis, Inc, (ii) you will not share the Confidential Information with any unauthorized party and/or (iii) you will not use the Confidential Information for your own benefit or the benefit of any third party. -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jay Hennigan Sent: Wednesday, December 15, 2010 3:47 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services On 12/15/10 9:59 AM, Adam E Barratt (Sales Engineering) wrote:
We've been looking at the possibility of using DASH for some of our 911 Trunking -- is this a common problem? Has it been resolved yet?
We're considering them as well for 9-1-1 as well as some origination and termination. I understand it's resolved but would also be interested in whether it is common and general opinion. Off-list is fine. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I'm the exact opposite, I've had issues with their billing/invoices that led to our account getting shut off on a Friday. Support ignored me until Monday when the 'Accounting' department came back in. Their sales & support offered no escalation procedures. They were sending invoices to the wrong address. They sent a certified letter that was returned yet they still shut our account off. A phone call or e-mail would have resolved it all but that never happened. We didn't know anything was wrong until our inbound started failing at 5PM on a Friday. Luckily we only had a couple numbers ported over so it didn't affect many customers. I'm not a happy DashCS customer ----- Original Message -----
From: "Mark Wiles" <mwiles at akabis.com> To: "Jay Hennigan" <jay at west.net>, voiceops at voiceops.org Sent: Wednesday, December 15, 2010 3:53:01 PM Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services We've used DASH for org/term and e911 for some time... we've never seen anything like this happen before... we have been very happy with their service and support.
Mark
Mark Wiles, Vice President of Engineering, Akabis, Inc.
www.Akabis.com
866-312-1070 ext. 1003 | 336-358-5550 direct | 336-989-4895 cellular | 336-740-9369 fax
Contact Me
This email and its attachments may contain information or documentation (?Confidential Information?) that is confidential and proprietary to Akabis, Inc. Your reading of this email and/or the attachments constitutes your acknowledgement and agreement that, except pursuant to a written agreement with Akabis, Inc, (i) the Confidential Information is the exclusive property of Akabis, Inc, (ii) you will not share the Confidential Information with any unauthorized party and/or (iii) you will not use the Confidential Information for your own benefit or the benefit of any third party.
-----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jay Hennigan Sent: Wednesday, December 15, 2010 3:47 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services
On 12/15/10 9:59 AM, Adam E Barratt (Sales Engineering) wrote:
We've been looking at the possibility of using DASH for some of our 911 Trunking -- is this a common problem? Has it been resolved yet?
We're considering them as well for 9-1-1 as well as some origination and termination. I understand it's resolved but would also be interested in whether it is common and general opinion. Off-list is fine.
-- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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-- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 http://www.crocker.com P: 413-746-2760
participants (6)
-
abarratt＠socket.net -
jay＠west.net -
ken.mix＠clearfly.net -
matthew＠corp.crocker.com -
mwiles＠akabis.com -
sil＠infiltrated.net