Hi Keith, What you're asking for is a small part of BI, called Reporting. Those basic questions can be awnsered by an OLAP cube. I currently do Consulting within the field of BI on areas like Reporting, Dashboards, DataMining with predictions models based on several neural networks or tree algorithms... What you're asking for is "relatively" easy to acomplish, but what you really should be looking for are business questions like "How much traffic will i have next mounth" or "to what locations" or what "termination rates are going up", etc... The real tool of a sucessfull BI implementation is not on the tool itself, but on the implementation of the several stages, like ETL, DataMining neural models training, etc... Drop me an email if you're interested to take this to the next level. Regards --- Cumprimentos / Best regards Marco Teixeira email/gtalk/msn: admin at marcoteixeira.com skype: admin-marcoteixeira.com --- Did you know that Marco Teixeira is an independent, industry expert, senior consultant ? His expertise is available for hire. --- On Tue, Feb 19, 2013 at 7:00 PM, Keith LeClaire <kleclaire at mywdt.com> wrote:

We are looking for a system, either out of the box or custom solution, that would allow us to dig deeper into our customers calling patterns and costs down to the account level. Things like calls per hour, metrics on their destinations, number of calls, length of calls, etc.

Just wondering what other people maybe be using to do this sort of analysis and if there are any recommendations out there.

Thanks, Keith

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