I have a customer that currently has a 911 call notification feature they want to mimic on our Bworks switch. Currently when someone on the PBX calls 911 the call goes through to 911 normally. The switch then generates a new call to the building security office and plays a greeting 'Extension 1234 has called emergency service). Building security can then react quickly to the emergency and be ready for the police/fire/ambulance arrival. Does anyone have an idea how that can be configured on Bworks? -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 http://www.crocker.com P: 413-746-2760
I don't see a config-only option, but I could see how some VXML/CCXML code could do it. I suppose XSP/XSI could have a play here, too. David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 ###Please note my email address is changing: ###from David_Hiers at adp.com ### to David.Hiers at adp.com -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Matthew S. Crocker Sent: Friday, August 12, 2011 8:22 AM To: VoiceOps at voiceops.org Subject: [VoiceOps] 911 call notification in Broadworks. I have a customer that currently has a 911 call notification feature they want to mimic on our Bworks switch. Currently when someone on the PBX calls 911 the call goes through to 911 normally. The switch then generates a new call to the building security office and plays a greeting 'Extension 1234 has called emergency service). Building security can then react quickly to the emergency and be ready for the police/fire/ambulance arrival. Does anyone have an idea how that can be configured on Bworks? -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 http://www.crocker.com P: 413-746-2760 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
BroadWorks generates a trap called "bwEmergencyCallOriginated" with the text Caller %npUserId% has originated an emergency call. each time an emergency call is originated on the Application Server. You should be able to setup the BroadWorks AS to send this SNMP trap to an snmptrapd. snmptrapd can then execute a script to do the right thing -- like generate your outbound call with notification. [BroadWorks AS]---SNMP trap--->[snmptrapd]--->{Outbound Call} David Hiers mentioned VXML/CCXML scripting; I'll second that area of exploration for the outbound call. The BroadWorks media server would make this pretty straightforward. [BroadWorks AS]---SNMP trap--->[snmptrapd]---->[Fire up script on BroadWorks Media Server] If you want to skip the VXML/CCXML route, you could try twilio.com to place the outbound call, then synthesize the voice saying "User 1234 has called emergency service". [BroadWorks AS]---SNMP trap--->[snmptrapd]---->[Execute script on twilio.com via wget] mark at ecg.co | +1-229-316-0013 | http://ecg.co/lindsey On Aug 12, 2011, at 11:21 AM, Matthew S. Crocker wrote:
I have a customer that currently has a 911 call notification feature they want to mimic on our Bworks switch.
Currently when someone on the PBX calls 911 the call goes through to 911 normally. The switch then generates a new call to the building security office and plays a greeting 'Extension 1234 has called emergency service). Building security can then react quickly to the emergency and be ready for the police/fire/ambulance arrival.
Does anyone have an idea how that can be configured on Bworks?
-- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 http://www.crocker.com P: 413-746-2760
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
If you set up "Emergency zones" at the group level you can configure an email notification right there. That might be sufficient, or you could come up with something to take that email and create an outbound call. -Scott -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Matthew S. Crocker Sent: Friday, August 12, 2011 11:22 AM To: VoiceOps at voiceops.org Subject: [VoiceOps] 911 call notification in Broadworks. I have a customer that currently has a 911 call notification feature they want to mimic on our Bworks switch. Currently when someone on the PBX calls 911 the call goes through to 911 normally. The switch then generates a new call to the building security office and plays a greeting 'Extension 1234 has called emergency service). Building security can then react quickly to the emergency and be ready for the police/fire/ambulance arrival. Does anyone have an idea how that can be configured on Bworks? -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 http://www.crocker.com P: 413-746-2760 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (4)
-
David_Hiers＠adp.com -
lindsey＠e-c-group.com -
matthew＠corp.crocker.com -
scott＠sberkman.net