Just had a client refer to the announcement stating that calls can be recorded and or monitored as a 'Mini Miranda'. Has anyone heard it described that way before. I just may use that from now on.
Never heard it. I think it's dumb and someone doesn't understand Miranda v AZ, or the laws on recording as they vary by state. On Wed, Aug 5, 2020 at 7:37 AM Alexander Lopez <alex.lopez at opsys.com> wrote:
Just had a client refer to the announcement stating that calls can be recorded and or monitored as a 'Mini Miranda'.
Has anyone heard it described that way before. I just may use that from now on.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Lol. Yes, that?s how we?ve always referred to it in our contact center. The name of the prompt we use today is Miranda.wav, which makes it easy to confirm its existence in the call flows. We have a couple other legal disclaimers bundled along with the recording notification. Legally speaking, Miranda is something totally different, of course. I hope mini-Miranda catches on! Thanks On Wed, Aug 5, 2020 at 10:37 AM Alexander Lopez <alex.lopez at opsys.com> wrote:
Just had a client refer to the announcement stating that calls can be recorded and or monitored as a 'Mini Miranda'.
Has anyone heard it described that way before. I just may use that from now on.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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