Numbers listed as spam by Hiya
LOL, no. One does medical billing, the other does customer surveys. In both cases, the call recipients have an established business relationship and "deserve" the calls. A lot of people just don't want calls period, which I get also. There also appears to be some point where the marking is automatic based on volume and short call duration. On Wed, Aug 24, 2022 at 10:24 AM Jay Hennigan <jay at west.net> wrote:
On 8/24/22 07:34, Carlos Alvarez via VoiceOps wrote:
Not sure if that was meant tongue in cheek, but the issue is far more complicated. Or maybe you have a different definition of spam. We have customers making legit business calls that still get marked as spam/scam, because there's no validation of the reports.
If the recipients of your customers' legit business calls consistently mark them as spam to the point where the numbers wind up on blocklists, and your customers need to routinely rotate their outbound numbers in order to continue to deliver their message, indeed it sounds like there is indeed a substantial difference of opinion as to the definition of spam.
Are any of your customers perhaps in the automobile warranty business?
-- Jay Hennigan - jay at west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV
This just started affecting a tiny law office that does no outbound marketing, and no unsolicited calls. Purely engagement calls. And suddenly they just reported that this week their calls are being marked as spam possible. This is getting really stupid. And yes I do know for sure they don't make improper calls. In fact the call volume is a few dozen a day.
Try listing your numbers at https://freecallerregistry.com/fcr/.
First Orion, Hiya, and Transaction Network Services ("Analytics Engines") have partnered to streamline the telephone number registration process. This free portal helps entities reach these Analytics Engines that support major wireless and wireline carriers in the US.
Calvin Ellison Systems Architect calvin.ellison at voxox.com +1 (213) 285-0555 <http://voxox.com> <https://www.facebook.com/VOXOX/> <https://www.instagram.com/voxoxofficial/> <https://www.linkedin.com/company/3573541/admin/> <https://twitter.com/Voxox> The information contained herein is confidential and privileged information or work product intended only for the individual or entity to whom it is addressed. Any unauthorized use, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately. On Wed, Aug 24, 2022 at 4:09 PM Carlos Alvarez via VoiceOps < voiceops at voiceops.org> wrote:
This just started affecting a tiny law office that does no outbound marketing, and no unsolicited calls. Purely engagement calls. And suddenly they just reported that this week their calls are being marked as spam possible.
This is getting really stupid.
And yes I do know for sure they don't make improper calls. In fact the call volume is a few dozen a day.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
There is also https://www.registeredcaller.com/ run by CTIA and iconectiv. Calvin Ellison Systems Architect calvin.ellison at voxox.com +1 (213) 285-0555 <http://voxox.com> <https://www.facebook.com/VOXOX/> <https://www.instagram.com/voxoxofficial/> <https://www.linkedin.com/company/3573541/admin/> <https://twitter.com/Voxox> The information contained herein is confidential and privileged information or work product intended only for the individual or entity to whom it is addressed. Any unauthorized use, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately. On Wed, Aug 24, 2022 at 5:57 PM Calvin Ellison <calvin.ellison at voxox.com> wrote:
Try listing your numbers at https://freecallerregistry.com/fcr/.
First Orion, Hiya, and Transaction Network Services ("Analytics Engines") have partnered to streamline the telephone number registration process. This free portal helps entities reach these Analytics Engines that support major wireless and wireline carriers in the US.
Calvin Ellison
Systems Architect
calvin.ellison at voxox.com
+1 (213) 285-0555
<https://www.facebook.com/VOXOX/> <https://www.instagram.com/voxoxofficial/> <https://www.linkedin.com/company/3573541/admin/> <https://twitter.com/Voxox>
The information contained herein is confidential and privileged information or work product intended only for the individual or entity to whom it is addressed. Any unauthorized use, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately.
On Wed, Aug 24, 2022 at 4:09 PM Carlos Alvarez via VoiceOps < voiceops at voiceops.org> wrote:
This just started affecting a tiny law office that does no outbound marketing, and no unsolicited calls. Purely engagement calls. And suddenly they just reported that this week their calls are being marked as spam possible.
This is getting really stupid.
And yes I do know for sure they don't make improper calls. In fact the call volume is a few dozen a day.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
That feels so much like a mafia extortion plan. Pay us to not screw you over. That said, any opinions on the effectiveness of the two recommended registries here? Has someone paid the extortion and seen a benefit? On Wed, Aug 24, 2022 at 5:58 PM Calvin Ellison <calvin.ellison at voxox.com> wrote:
There is also https://www.registeredcaller.com/ run by CTIA and iconectiv.
Calvin Ellison
Systems Architect
calvin.ellison at voxox.com
+1 (213) 285-0555
<https://www.facebook.com/VOXOX/> <https://www.instagram.com/voxoxofficial/> <https://www.linkedin.com/company/3573541/admin/> <https://twitter.com/Voxox>
The information contained herein is confidential and privileged information or work product intended only for the individual or entity to whom it is addressed. Any unauthorized use, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately.
On Wed, Aug 24, 2022 at 5:57 PM Calvin Ellison <calvin.ellison at voxox.com> wrote:
Try listing your numbers at https://freecallerregistry.com/fcr/.
First Orion, Hiya, and Transaction Network Services ("Analytics Engines") have partnered to streamline the telephone number registration process. This free portal helps entities reach these Analytics Engines that support major wireless and wireline carriers in the US.
Calvin Ellison
Systems Architect
calvin.ellison at voxox.com
+1 (213) 285-0555
<https://www.facebook.com/VOXOX/> <https://www.instagram.com/voxoxofficial/> <https://www.linkedin.com/company/3573541/admin/> <https://twitter.com/Voxox>
The information contained herein is confidential and privileged information or work product intended only for the individual or entity to whom it is addressed. Any unauthorized use, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately.
On Wed, Aug 24, 2022 at 4:09 PM Carlos Alvarez via VoiceOps < voiceops at voiceops.org> wrote:
This just started affecting a tiny law office that does no outbound marketing, and no unsolicited calls. Purely engagement calls. And suddenly they just reported that this week their calls are being marked as spam possible.
This is getting really stupid.
And yes I do know for sure they don't make improper calls. In fact the call volume is a few dozen a day.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On Aug 25, 2022, at 2:17 PM, Carlos Alvarez via VoiceOps <voiceops at voiceops.org> wrote:
That feels so much like a mafia extortion plan. Pay us to not screw you over.
Seriously. How are we even supposed to know about these registries, if not for this list? What makes them in any sense official? Nothing? Who put them in charge? Are there more registries? Do you have to pay the extortion for both registries to be sure? If not for the fact that it?s an expedient business decision, I think everyone here should refuse to comply in principle. I?m as far from pro-spam as Heaven is from Earth, but this is beyond ridiculous. ? Alex -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
Well one is run by CTIA so presumably official. But does it work? ? Sent from my iPhone
On Aug 25, 2022, at 3:02 PM, Alex Balashov via VoiceOps <voiceops at voiceops.org> wrote:
?
On Aug 25, 2022, at 2:17 PM, Carlos Alvarez via VoiceOps <voiceops at voiceops.org> wrote:
That feels so much like a mafia extortion plan. Pay us to not screw you over.
Seriously. How are we even supposed to know about these registries, if not for this list? What makes them in any sense official? Nothing? Who put them in charge? Are there more registries? Do you have to pay the extortion for both registries to be sure?
If not for the fact that it?s an expedient business decision, I think everyone here should refuse to comply in principle.
I?m as far from pro-spam as Heaven is from Earth, but this is beyond ridiculous.
? Alex
-- Alex Balashov | Principal | Evariste Systems LLC
Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On Aug 25, 2022, at 6:38 PM, Carlos Alvarez via VoiceOps <voiceops at voiceops.org> wrote:
Well one is run by CTIA so presumably official.
Okay, but then why is there a competing mafia of unofficial ones? How many entities do I have sign up for because I?ve got some nice caller IDs over here, would be a shame if sum?n happen?d do-em? ? Alex -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
Hello, regarding the mafia like approach, this sounds like its just another arcane business process which you need to: a) spend time and effort to learn it by yourself, or b) pay some expensive consultants to translate and/or explain this topics to you This is fairly common for other processes e.g. related to taxes, business audits or similar. Nevertheless its of course ridiculous. For the particular topic, I am happy that here in the EU we are doing it a bit differently by more regulation, one could argue also a bit more effective. Cheers, Henning -----Original Message----- From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Alex Balashov via VoiceOps Sent: Friday, August 26, 2022 1:16 AM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Numbers listed as spam by Hiya
On Aug 25, 2022, at 6:38 PM, Carlos Alvarez via VoiceOps <voiceops at voiceops.org> wrote:
Well one is run by CTIA so presumably official.
Okay, but then why is there a competing mafia of unofficial ones? How many entities do I have sign up for because I?ve got some nice caller IDs over here, would be a shame if sum?n happen?d do-em? ? Alex -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (4)
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abalashov＠evaristesys.com -
caalvarez＠gmail.com -
calvin.ellison＠voxox.com -
hw＠gilawa.com