Hey All, We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call. We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts?
Any possibility that someone out there specifically has it out for your customer, and hopes to inundate them with calls from bewildered consumers? ? Sent from mobile, with due apologies for brevity and errors.
On Nov 6, 2020, at 11:30 AM, Christopher Aloi <ctaloi at gmail.com> wrote:
? Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
It's possible, and a theory we have been thinking of... just hard to prove much. We don't have the "bad" call on our network, so there isn't much there to go on. On Fri, Nov 6, 2020 at 11:34 AM Alex Balashov <abalashov at evaristesys.com> wrote:
Any possibility that someone out there specifically has it out for your customer, and hopes to inundate them with calls from bewildered consumers?
? Sent from mobile, with due apologies for brevity and errors.
On Nov 6, 2020, at 11:30 AM, Christopher Aloi <ctaloi at gmail.com> wrote:
? Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Could it just be an attempt to damage the reputation of the business? They wouldn't happen to be publicly traded, would they? On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:
Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Jeff Shultz -- Like us on Social Media for News, Promotions, and other information!! ?? <https://www.facebook.com/SCTCWEB/>? ? ? <https://www.instagram.com/sctc_503/>? ? ? <https://www.yelp.com/biz/sctc-stayton-3>? ? ? <https://www.youtube.com/c/sctcvideos> _**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ****_
Certainly possible, not publicly traded. Thank you! On Fri, Nov 6, 2020 at 11:36 AM Jeff Shultz <jeffshultz at sctcweb.com> wrote:
Could it just be an attempt to damage the reputation of the business? They wouldn't happen to be publicly traded, would they?
On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:
Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Jeff Shultz
Like us on Social Media for News, Promotions, and other information!!
<https://www.facebook.com/SCTCWEB/> <https://www.instagram.com/sctc_503/> <https://www.yelp.com/biz/sctc-stayton-3> <https://www.youtube.com/c/sctcvideos>
**** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. **** _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Are you engaged with the US Telecom Industry Traceback Group? https://www.ustelecom.org/the-ustelecom-industry-traceback-group-itg/ They are the trade group that coordinates traceback of illegal robocallers, providing evidence to enforcement agencies. Michael Graves mgraves at mstvp.com<mailto:mgraves at mstvp.com> o: (713) 861-4005 c: (713) 201-1262 sip:mgraves at mjg.onsip.com From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Christopher Aloi Sent: Friday, November 6, 2020 10:29 AM To: Voiceops.org <voiceops at voiceops.org> Subject: [VoiceOps] Confusing Spoofing Customers Hey All, We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call. We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts?
Thanks Michael, I thought about US Telecom and a traceback, but since the "bad" call isn't on our network (we do not know who's network it is on) I am not sure what they can do. Maybe I will see if I can just have a conversation with them about it. On Fri, Nov 6, 2020 at 11:36 AM mgraves mstvp.com <mgraves at mstvp.com> wrote:
Are you engaged with the US Telecom Industry Traceback Group?
https://www.ustelecom.org/the-ustelecom-industry-traceback-group-itg/
They are the trade group that coordinates traceback of illegal robocallers, providing evidence to enforcement agencies.
Michael Graves
mgraves at mstvp.com
o: (713) 861-4005
c: (713) 201-1262
sip:mgraves at mjg.onsip.com
*From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Christopher Aloi *Sent:* Friday, November 6, 2020 10:29 AM *To:* Voiceops.org <voiceops at voiceops.org> *Subject:* [VoiceOps] Confusing Spoofing Customers
Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts?
Sounds like you have either: A) The group making the calls are trying to get live people, and when they leave a message they are leaving a "real" call back number in an attempt to play at being legitimate, even if that number does not go back to them. or B) The group making the calls were giving a random / bad / incorrect number to use. Either way, I'd request a traceback from your inbound trunks that the call came in on and see if the process can work its way back to the originator of the call. You can also file a complaint with the FCC but that will take longer to get processed. Or do both. In the meantime if this is becoming an issue, you could perhaps put a rule for your customer that "unknown" gets routed into an IVR or voicemail bucket for validation later on. On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:
Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Karl Douthit 10572 Calle Lee #123 Los Alamitos Ca. 90720 (562) 257-3590 (Desk) (562) 824-0757 <%28562%29%20827-0757> (Mobile) *www.piratel.com <http://www.piratel.com/>*
Thanks Karl, We only get the consumer (who is clueless) on our network, so a traceback I can't open a ticket on that call. I would need to see the bad-actor traffic, which I do not. On Fri, Nov 6, 2020 at 11:38 AM Karl Douthit <karl at piratel.com> wrote:
Sounds like you have either:
A) The group making the calls are trying to get live people, and when they leave a message they are leaving a "real" call back number in an attempt to play at being legitimate, even if that number does not go back to them.
or
B) The group making the calls were giving a random / bad / incorrect number to use.
Either way, I'd request a traceback from your inbound trunks that the call came in on and see if the process can work its way back to the originator of the call. You can also file a complaint with the FCC but that will take longer to get processed. Or do both.
In the meantime if this is becoming an issue, you could perhaps put a rule for your customer that "unknown" gets routed into an IVR or voicemail bucket for validation later on.
On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:
Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--
Karl Douthit
10572 Calle Lee #123
Los Alamitos Ca. 90720
(562) 257-3590 (Desk)
(562) 824-0757 <%28562%29%20827-0757> (Mobile)
*www.piratel.com <http://www.piratel.com/>*
Is your customer a large company? If not, or even if so, maybe they are flexible enough for the following: agree with them that while the problem persists calls with "unknown" CLI will get routed to you instead of them. You pick up those calls and answer in the name of your customer's company. If the caller is legit, you just pass the call on to your customer's real line. If the caller is the scammer, you talk with them and use your best social engineering skills to find out who is behind it and what they really want and then work from there. Good luck. Am 06.11.2020 um 20:15 schrieb Christopher Aloi:
Thanks Karl,
We only get the consumer (who is clueless) on our network, so a traceback I can't open a ticket on that call.? I would need to see the bad-actor traffic, which I do not.
On Fri, Nov 6, 2020 at 11:38 AM Karl Douthit <karl at piratel.com <mailto:karl at piratel.com>> wrote:
Sounds like you have either:
A)? The group making the calls are trying to get live people, and when they leave a message they are leaving a "real" call back number in an attempt to play at being legitimate, even if that number does not go back to them.
or
B)? The group making the calls were giving a random / bad / incorrect number to use.
Either way, I'd request a traceback from your inbound trunks that the call came in on and see if the process can work its way back to the originator of the call.? You can also file a complaint with the FCC but that will take longer to get processed.? Or do both.
In the meantime if this is becoming an issue, you could perhaps put a rule for your customer that "unknown" gets routed into an IVR or voicemail bucket for validation later on.
On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com <mailto:ctaloi at gmail.com>> wrote:
Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers.? The consumers receiving the call do not have a direct relationship with us.? The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call).? The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers.? So, the response to the ?bad? call goes back to the legit company.? The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network.? I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
--
Karl Douthit____
____
10572 Calle Lee? #123____
Los Alamitos Ca. 90720____
(562) 257-3590 <tel:%28562%29%20257-3590>?(Desk)____
(562) 824-0757 <tel:%28562%29%20827-0757>?(Mobile)____
_www.piratel.com <http://www.piratel.com/>_
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
PS: Nice side-effect: the scam calls never make it your customer so they'll be annoyance-free from that moment on. You will be their human filter for the time being. :-) And if the scammers continue to call you have more leverage, can capture RTP, and maybe you can get your inbound "upstream" provider to eventually get to the real source (in cooperation with their upstream, and so on). Am 08.11.2020 um 09:14 schrieb Markus:
Is your customer a large company? If not, or even if so, maybe they are flexible enough for the following: agree with them that while the problem persists calls with "unknown" CLI will get routed to you instead of them. You pick up those calls and answer in the name of your customer's company. If the caller is legit, you just pass the call on to your customer's real line. If the caller is the scammer, you talk with them and use your best social engineering skills to find out who is behind it and what they really want and then work from there.
Good luck.
Am 06.11.2020 um 20:15 schrieb Christopher Aloi:
Thanks Karl,
We only get the consumer (who is clueless) on our network, so a traceback I can't open a ticket on that call.? I would need to see the bad-actor traffic, which I do not.
On Fri, Nov 6, 2020 at 11:38 AM Karl Douthit <karl at piratel.com <mailto:karl at piratel.com>> wrote:
??? Sounds like you have either:
??? A)? The group making the calls are trying to get live people, and ??? when they leave a message they are leaving a "real" call back number ??? in an attempt to play at being legitimate, even if that number does ??? not go back to them.
??? or
??? B)? The group making the calls were giving a random / bad / ??? incorrect number to use.
??? Either way, I'd request a traceback from your inbound trunks that ??? the call came in on and see if the process can work its way back to ??? the originator of the call.? You can also file a complaint with the ??? FCC but that will take longer to get processed.? Or do both.
??? In the meantime if this is becoming an issue, you could perhaps put ??? a rule for your customer that "unknown" gets routed into an IVR or ??? voicemail bucket for validation later on.
??? On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com ??? <mailto:ctaloi at gmail.com>> wrote:
??????? Hey All,
??????? We have observed multiple reports of our business customer ??????? telephone numbers being used by a bad actor leaving messages for ??????? consumers.? The consumers receiving the call do not have a ??????? direct relationship with us.? The bad actor presents ?unknown? ??????? as the caller-id and leaves a harsh message asking for personal ??????? information and demanding a call back (illegal sounding ??????? collector call).? The number the bad actor leaves to be called ??????? back (in a verbal message) is owned by one of our business ??????? customers.? So, the response to the ?bad? call goes back to the ??????? legit company.? The consumer calls our business customer back ??????? and explains the message, the business customer has no record of ??????? an outbound call to the consumer and is perplexed by the call.
??????? We have a few customers impacted by this and in every instance ??????? we have no record of the outbound (bad actor) call leaving our ??????? network.? I can?t figure out the scam here, they aren?t pumping ??????? traffic and the call goes back to the legit business, leaving no ??????? opportunity for the bad actor to engage with the consumer. ??????? Anyone have any thoughts? ??????? _______________________________________________ ??????? VoiceOps mailing list ??????? VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> ??????? https://puck.nether.net/mailman/listinfo/voiceops ??????? <https://puck.nether.net/mailman/listinfo/voiceops>
??? -- ??? Karl Douthit____
??? ____
??? 10572 Calle Lee? #123____
??? Los Alamitos Ca. 90720____
??? (562) 257-3590 <tel:%28562%29%20257-3590>?(Desk)____
??? (562) 824-0757 <tel:%28562%29%20827-0757>?(Mobile)____
??? _www.piratel.com <http://www.piratel.com/>_
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
PPS: Oh crap, I misunderstood. You are not in charge of the DIDs that are being called. Sorry, ignore my suggestions, don't make sense. :( Am 08.11.2020 um 09:19 schrieb Markus:
PS: Nice side-effect: the scam calls never make it your customer so they'll be annoyance-free from that moment on. You will be their human filter for the time being. :-) And if the scammers continue to call you have more leverage, can capture RTP, and maybe you can get your inbound "upstream" provider to eventually get to the real source (in cooperation with their upstream, and so on).
Am 08.11.2020 um 09:14 schrieb Markus:
Is your customer a large company? If not, or even if so, maybe they are flexible enough for the following: agree with them that while the problem persists calls with "unknown" CLI will get routed to you instead of them. You pick up those calls and answer in the name of your customer's company. If the caller is legit, you just pass the call on to your customer's real line. If the caller is the scammer, you talk with them and use your best social engineering skills to find out who is behind it and what they really want and then work from there.
Good luck.
Am 06.11.2020 um 20:15 schrieb Christopher Aloi:
Thanks Karl,
We only get the consumer (who is clueless) on our network, so a traceback I can't open a ticket on that call.? I would need to see the bad-actor traffic, which I do not.
On Fri, Nov 6, 2020 at 11:38 AM Karl Douthit <karl at piratel.com <mailto:karl at piratel.com>> wrote:
??? Sounds like you have either:
??? A)? The group making the calls are trying to get live people, and ??? when they leave a message they are leaving a "real" call back number ??? in an attempt to play at being legitimate, even if that number does ??? not go back to them.
??? or
??? B)? The group making the calls were giving a random / bad / ??? incorrect number to use.
??? Either way, I'd request a traceback from your inbound trunks that ??? the call came in on and see if the process can work its way back to ??? the originator of the call.? You can also file a complaint with the ??? FCC but that will take longer to get processed.? Or do both.
??? In the meantime if this is becoming an issue, you could perhaps put ??? a rule for your customer that "unknown" gets routed into an IVR or ??? voicemail bucket for validation later on.
??? On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com ??? <mailto:ctaloi at gmail.com>> wrote:
??????? Hey All,
??????? We have observed multiple reports of our business customer ??????? telephone numbers being used by a bad actor leaving messages for ??????? consumers.? The consumers receiving the call do not have a ??????? direct relationship with us.? The bad actor presents ?unknown? ??????? as the caller-id and leaves a harsh message asking for personal ??????? information and demanding a call back (illegal sounding ??????? collector call).? The number the bad actor leaves to be called ??????? back (in a verbal message) is owned by one of our business ??????? customers.? So, the response to the ?bad? call goes back to the ??????? legit company.? The consumer calls our business customer back ??????? and explains the message, the business customer has no record of ??????? an outbound call to the consumer and is perplexed by the call.
??????? We have a few customers impacted by this and in every instance ??????? we have no record of the outbound (bad actor) call leaving our ??????? network.? I can?t figure out the scam here, they aren?t pumping ??????? traffic and the call goes back to the legit business, leaving no ??????? opportunity for the bad actor to engage with the consumer. ??????? Anyone have any thoughts? ??????? _______________________________________________ ??????? VoiceOps mailing list ??????? VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> ??????? https://puck.nether.net/mailman/listinfo/voiceops ??????? <https://puck.nether.net/mailman/listinfo/voiceops>
??? -- ??? Karl Douthit____
??? ____
??? 10572 Calle Lee? #123____
??? Los Alamitos Ca. 90720____
??? (562) 257-3590 <tel:%28562%29%20257-3590>?(Desk)____
??? (562) 824-0757 <tel:%28562%29%20827-0757>?(Mobile)____
??? _www.piratel.com <http://www.piratel.com/>_
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
We've got a customer who had something similar happen. It turned out to be stupidity, not anything nefarious. A company named US Xpress had published a bunch of their DIDs in internal documents for truck drivers to call for daily routing instructions and pickup/drop off locations. So they would suddenly be flooded with drivers calling various extensions. It took two years to make it fully stop. US Xpress would fix it, and then some idiot would pull up an old file or something, and send out my customer's info a again. It finally fully stopped when I had our attorney craft a letter to their CLO telling them this was the last time it would happen and not lead to both actual and punitive damages. On Fri, Nov 6, 2020 at 9:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:
Hey All,
We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers. The consumers receiving the call do not have a direct relationship with us. The bad actor presents ?unknown? as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call). The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers. So, the response to the ?bad? call goes back to the legit company. The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network. I can?t figure out the scam here, they aren?t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer. Anyone have any thoughts? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (7)
-
abalashov＠evaristesys.com -
caalvarez＠gmail.com -
ctaloi＠gmail.com -
jeffshultz＠sctcweb.com -
karl＠piratel.com -
mgraves＠mstvp.com -
universe＠truemetal.org