Does anyone have any familiarity with TTY lines? A customer has asked us to port one, but I have no idea what, if anything is required on the back end. From the limited information I can find, it looks like a standard POTS line, but with a TTY terminal on both ends. But there's also the mention of an operator who acts like a go-between for communication. I'd like to know more about how it operates and what we have to provide / if we can provide it before going forward. Thanks Shawn
On 9/21/21 10:42, Shawn L via VoiceOps wrote:
Does anyone have any familiarity with TTY lines?
A customer has asked us to port one, but I have no idea what, if anything is required on the back end.? From the limited information I can find, it looks like a standard POTS line, but with a TTY terminal on both ends.? But there's also the mention of an operator who acts like a go-between for communication.? I'd like to know more about how it operates and what we have to provide / if we can provide it before going forward.
To the best of my knowledge it's a POTS line. The terminal uses a modem to communicate. Early devices were acoustically coupled, half-duplex and used refurbished Teletype machines. The Teletypes were big and noisy, but the noisy part isn't really a factor in this application. There are smaller portable units these days. Nothing special about the line itself from a technical standpoint but there may be discounted billing rates in some jurisdictions as well as possible directory listing flags that it's TTY. Modem encoding is FSK, slow and forgiving enough that it should work over a VoIP connection with G.711 codecs without issue. Some are half-duplex meaning that only one side sends at a time. Typically hand-over is done with "GA" at the end of a message, like "over" in a two-way radio setup. Then the other party turns their modem to transmit and starts typing. The go-between operator is reached by dialing special service code 711, and 711 should recognize both regular speech (inbound call voice->TTY) and modem (outbound call TTY -> speech). The operator basically reads the text to the hearing party and types the message to the hearing-impaired party. Some good info and history in the book, "A Phone of Our Own" http://gupress.gallaudet.edu/POOO.html -- Jay Hennigan - jay at west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV
One thing to be careful of Is proprietary modems with VoIP. Here in Italy we have a lottery Company that removed modem negotiation (setting fixed speeds and removing preamble etc.) This created havoc with MoIP so we had to fix the profile manually on their services and not rely on renegotiation for detection. Brian Turnbow ________________________________ Da: Jay Hennigan via VoiceOps <voiceops at voiceops.org> Inviato: marted? 21 settembre 2021 20:09 A: Shawn L; VoiceOps Oggetto: Re: [VoiceOps] Porting a TTY Line On 9/21/21 10:42, Shawn L via VoiceOps wrote:
Does anyone have any familiarity with TTY lines?
A customer has asked us to port one, but I have no idea what, if anything is required on the back end. From the limited information I can find, it looks like a standard POTS line, but with a TTY terminal on both ends. But there's also the mention of an operator who acts like a go-between for communication. I'd like to know more about how it operates and what we have to provide / if we can provide it before going forward. To the best of my knowledge it's a POTS line. The terminal uses a modem to communicate. Early devices were acoustically coupled, half-duplex and used refurbished Teletype machines. The Teletypes were big and noisy, but the noisy part isn't really a factor in this application. There are smaller portable units these days. Nothing special about the line itself from a technical standpoint but there may be discounted billing rates in some jurisdictions as well as possible directory listing flags that it's TTY. Modem encoding is FSK, slow and forgiving enough that it should work over a VoIP connection with G.711 codecs without issue. Some are half-duplex meaning that only one side sends at a time. Typically hand-over is done with "GA" at the end of a message, like "over" in a two-way radio setup. Then the other party turns their modem to transmit and starts typing. The go-between operator is reached by dialing special service code 711, and 711 should recognize both regular speech (inbound call voice->TTY) and modem (outbound call TTY -> speech). The operator basically reads the text to the hearing party and types the message to the hearing-impaired party. Some good info and history in the book, "A Phone of Our Own" http://gupress.gallaudet.edu/POOO.html -- Jay Hennigan - jay at west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV
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You might want to contact the FCC to see if you can get compensation from them for providing services to TTY customers. That's what the TRS Fund is for. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2021-09-21 12:42 PM, Shawn L via VoiceOps wrote:
Does anyone have any familiarity with TTY lines?
A customer has asked us to port one, but I have no idea what, if anything is required on the back end. From the limited information I can find, it looks like a standard POTS line, but with a TTY terminal on both ends. But there's also the mention of an operator who acts like a go-between for communication. I'd like to know more about how it operates and what we have to provide / if we can provide it before going forward.
Thanks
Shawn _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (4)
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b.turnbow＠twt.it -
jay＠west.net -
marylou＠backuptelecom.com -
shawn＠rmrf.us