Hi, What's your upgrade stance on BW's patchtool? Its recommend to upgrade it when you patch, but the thing is always running. You can't run tech-support without invoking patchtool, for instance. David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
Don't load PB's without loading the latest patchtool first. Some of the patches in the PB will blow up if your patchtool is too old. The patchtool upgrade only takes a couple of minutes and isn't service impacting. On Aug 5, 2009, at 2:34 PM, Hiers, David wrote:
Hi, What's your upgrade stance on BW's patchtool? Its recommend to upgrade it when you patch, but the thing is always running. You can't run tech-support without invoking patchtool, for instance.
David Hiers
CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277
This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Well, sure, upgrade it before you patch. I'm thinnking about all the times that patchtool is invoked for a non-patch-changing function like bwshowver, tech-support, etc... We may start refreshing it just so the scheduled tech-supports don't run a buggy version. David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 -----Original Message----- From: Mark Holloway [mailto:mh at markholloway.com] Sent: Wednesday, August 05, 2009 2:51 PM To: Hiers, David Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool Don't load PB's without loading the latest patchtool first. Some of the patches in the PB will blow up if your patchtool is too old. The patchtool upgrade only takes a couple of minutes and isn't service impacting. On Aug 5, 2009, at 2:34 PM, Hiers, David wrote:
Hi, What's your upgrade stance on BW's patchtool? Its recommend to upgrade it when you patch, but the thing is always running. You can't run tech-support without invoking patchtool, for instance.
David Hiers
CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277
This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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On Wed, 5 Aug 2009, Hiers, David wrote:
Well, sure, upgrade it before you patch. I'm thinnking about all the times that patchtool is invoked for a non-patch-changing function like bwshowver, tech-support, etc...
We may start refreshing it just so the scheduled tech-supports don't run a buggy version.
Why are you running tech-supports so often?
<> Nathan Stratton CTO, BlinkMind, Inc. nathan at robotics.net nathan at blinkmind.com http://www.robotics.net http://www.blinkmind.com
The standard set of maintenance tasks defined in the Maintenance Guide and added by default during setup runs tech-support once a day automatically and logs the output for diagnostic purposes.
From there I guess it depends how often you open tickets...
-Scott -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Stratton Sent: Wednesday, August 05, 2009 7:09 PM To: Hiers, David Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool On Wed, 5 Aug 2009, Hiers, David wrote:
Well, sure, upgrade it before you patch. I'm thinnking about all the times that patchtool is invoked for a non-patch-changing function like bwshowver, tech-support, etc...
We may start refreshing it just so the scheduled tech-supports don't run a buggy version.
Why are you running tech-supports so often?
<> Nathan Stratton CTO, BlinkMind, Inc. nathan at robotics.net nathan at blinkmind.com http://www.robotics.net http://www.blinkmind.com
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Broadworks does not automatically schedule tech-support everyday by default. When you install Broadworks the Schedular prompts you about each task, how often to run the task, and what time. The last prompt asks if you want to run tech-support once per day. In parenthesis it says (not recommended). On Aug 5, 2009, at 8:39 PM, Nathan Stratton wrote:
On Wed, 5 Aug 2009, Scott Berkman wrote:
The standard set of maintenance tasks defined in the Maintenance Guide and added by default during setup runs tech-support once a day automatically and logs the output for diagnostic purposes.
May want to think about that one.
-Nathan _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Interesting, the Maintenance Guide reads the other way: Maintenance Guide Release 14.0 Document Version 18 9 Scheduled Maintenance Tasks 9.8 Tech-support The tech-support maintenance task is meant to be run on a daily basis. The output of the tech-support daily task is stored in the /var/broadworks/logs/monitoring directory. -Scott -----Original Message----- From: Mark Holloway [mailto:mh at markholloway.com] Sent: Thursday, August 06, 2009 12:04 AM To: Nathan Stratton Cc: Scott Berkman; voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool Broadworks does not automatically schedule tech-support everyday by default. When you install Broadworks the Schedular prompts you about each task, how often to run the task, and what time. The last prompt asks if you want to run tech-support once per day. In parenthesis it says (not recommended). On Aug 5, 2009, at 8:39 PM, Nathan Stratton wrote:
On Wed, 5 Aug 2009, Scott Berkman wrote:
The standard set of maintenance tasks defined in the Maintenance Guide and added by default during setup runs tech-support once a day automatically and logs the output for diagnostic purposes.
May want to think about that one.
-Nathan _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Next time I perform an install I will do a screen capture. :) On Aug 5, 2009, at 9:29 PM, Scott Berkman wrote:
Interesting, the Maintenance Guide reads the other way:
Maintenance Guide Release 14.0 Document Version 18 9 Scheduled Maintenance Tasks 9.8 Tech-support The tech-support maintenance task is meant to be run on a daily basis. The output of the tech-support daily task is stored in the /var/broadworks/logs/ monitoring directory.
-Scott
-----Original Message----- From: Mark Holloway [mailto:mh at markholloway.com] Sent: Thursday, August 06, 2009 12:04 AM To: Nathan Stratton Cc: Scott Berkman; voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool
Broadworks does not automatically schedule tech-support everyday by default. When you install Broadworks the Schedular prompts you about each task, how often to run the task, and what time. The last prompt asks if you want to run tech-support once per day. In parenthesis it says (not recommended).
On Aug 5, 2009, at 8:39 PM, Nathan Stratton wrote:
On Wed, 5 Aug 2009, Scott Berkman wrote:
The standard set of maintenance tasks defined in the Maintenance Guide and added by default during setup runs tech-support once a day automatically and logs the output for diagnostic purposes.
May want to think about that one.
-Nathan _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I'm not doubting that you saw what you saw! I've opened several EV tickets with BW because the docs don't match the product. If the install process recommends something that conflicts with the docs, they'll want to know so they can change whichever one is wrong. Maybe give them a yell when you see it again... Anyway, we'll probably upgrade patchtool on a monthly cycle, as well as upon patching and upgrading. Thanks, David ________________________________________ From: voiceops-bounces at voiceops.org [voiceops-bounces at voiceops.org] On Behalf Of Mark Holloway [mh at markholloway.com] Sent: Wednesday, August 05, 2009 10:03 PM To: Scott Berkman Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool Next time I perform an install I will do a screen capture. :) On Aug 5, 2009, at 9:29 PM, Scott Berkman wrote:
Interesting, the Maintenance Guide reads the other way:
Maintenance Guide Release 14.0 Document Version 18 9 Scheduled Maintenance Tasks 9.8 Tech-support The tech-support maintenance task is meant to be run on a daily basis. The output of the tech-support daily task is stored in the /var/broadworks/logs/ monitoring directory.
-Scott
-----Original Message----- From: Mark Holloway [mailto:mh at markholloway.com] Sent: Thursday, August 06, 2009 12:04 AM To: Nathan Stratton Cc: Scott Berkman; voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool
Broadworks does not automatically schedule tech-support everyday by default. When you install Broadworks the Schedular prompts you about each task, how often to run the task, and what time. The last prompt asks if you want to run tech-support once per day. In parenthesis it says (not recommended).
On Aug 5, 2009, at 8:39 PM, Nathan Stratton wrote:
On Wed, 5 Aug 2009, Scott Berkman wrote:
The standard set of maintenance tasks defined in the Maintenance Guide and added by default during setup runs tech-support once a day automatically and logs the output for diagnostic purposes.
May want to think about that one.
-Nathan _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
TAC, training, and my SE are all on board with the daily tech-support sked. ________________________________________ From: voiceops-bounces at voiceops.org [voiceops-bounces at voiceops.org] On Behalf Of Scott Berkman [scott at sberkman.net] Sent: Wednesday, August 05, 2009 9:29 PM To: 'Mark Holloway' Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool Interesting, the Maintenance Guide reads the other way: Maintenance Guide Release 14.0 Document Version 18 9 Scheduled Maintenance Tasks 9.8 Tech-support The tech-support maintenance task is meant to be run on a daily basis. The output of the tech-support daily task is stored in the /var/broadworks/logs/monitoring directory. -Scott -----Original Message----- From: Mark Holloway [mailto:mh at markholloway.com] Sent: Thursday, August 06, 2009 12:04 AM To: Nathan Stratton Cc: Scott Berkman; voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool Broadworks does not automatically schedule tech-support everyday by default. When you install Broadworks the Schedular prompts you about each task, how often to run the task, and what time. The last prompt asks if you want to run tech-support once per day. In parenthesis it says (not recommended). On Aug 5, 2009, at 8:39 PM, Nathan Stratton wrote:
On Wed, 5 Aug 2009, Scott Berkman wrote:
The standard set of maintenance tasks defined in the Maintenance Guide and added by default during setup runs tech-support once a day automatically and logs the output for diagnostic purposes.
May want to think about that one.
-Nathan _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
Cuz the maint guide says so. ________________________________________ From: Nathan Stratton [nathan at robotics.net] Sent: Wednesday, August 05, 2009 4:08 PM To: Hiers, David Cc: Mark Holloway; voiceops at voiceops.org Subject: Re: [VoiceOps] broadsoft patchtool On Wed, 5 Aug 2009, Hiers, David wrote:
Well, sure, upgrade it before you patch. I'm thinnking about all the times that patchtool is invoked for a non-patch-changing function like bwshowver, tech-support, etc...
We may start refreshing it just so the scheduled tech-supports don't run a buggy version.
Why are you running tech-supports so often?
<> Nathan Stratton CTO, BlinkMind, Inc. nathan at robotics.net nathan at blinkmind.com http://www.robotics.net http://www.blinkmind.com
This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
The upgrade for patch-tool can be run live, but I always run it in a maintenance window to be safe. Worst comes to worst if the patchtool upgrade fails your actual upgrade is delayed. This is better than running an update with an out-of-date version of patchtool that could cause the system upgrade to fail or leave things in a funky state. Plus Broadsoft TAC might scold you if you do have an issue after upgrading on an old patchtool. -Scott -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Hiers, David Sent: Wednesday, August 05, 2009 5:34 PM To: voiceops at voiceops.org Subject: [VoiceOps] broadsoft patchtool Hi, What's your upgrade stance on BW's patchtool? Its recommend to upgrade it when you patch, but the thing is always running. You can't run tech-support without invoking patchtool, for instance. David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (4)
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David_Hiers＠adp.com -
mh＠markholloway.com -
nathan＠robotics.net -
scott＠sberkman.net