And your right I don't like the fact that they do lock us out of certain parts of the switch, but at the same time i feel the support they have given me has been excellent and they have been able to work with me thru all my issue where I haven't had to go dig thru those sections of the switch. And I'll take back what I said about moving everything to Metaswitch we still do have our moh server on asterisk as well as our vm server with no plans on moving them anytime soon. Carlos Alcantar Race Telecommunications, Inc. 101 Haskins Way South San Francisco, CA 94080 P: 650.649.3550 x143 F: 650.649.3551 -----Original Message----- From: Jerry Jones [mailto:jjones at danrj.com] Sent: Saturday, August 01, 2009 12:06 PM To: Carlos Alcantar Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Alternative IVR Platform? Having used both, my opinion is Meta is a good product, as long as it does what you need. Not very adaptable. Usable to deliver pots service via voip, but anything else use Asterisk. My preference has been to setup Meta to handle all the SS7 dips, E911, etc, with Asterisk more as a feature server hanging off the Meta. I also do not like Meta support going in and making changes to networks without prior communications, and unilateraly removing tech access to areas they should have access to. I have always had the opinion that once I buy the gear I have control, not the manufacturer. If I wish to purchase support, then support me but do not lock me out. ATT used to be good at this also. On Aug 1, 2009, at 1:38 PM, Carlos Alcantar wrote:
We do pay for the support contract. The person assigned to me for support has been awesome he's always been very fast to help me with issues. I guess it doesn't hurt that our office is 15min away from the Metaswitch alameda office and that's where my support guy is based out of so I can go over and sit with him when need be.
-carlos
-----Original Message----- From: Alex Balashov [mailto:abalashov at evaristesys.com] Sent: Saturday, August 01, 2009 11:36 AM To: Carlos Alcantar Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Alternative IVR Platform?
Carlos Alcantar wrote:
And one thing I can speak highly of is Metaswitch support is awesome. Hands down best support from any vendor I have usesd.
Seriously?
You must be paying them an asston of money.
I have a very opposite perspective, at least on their American support apparatus. The actual UK guys are generally very decent.
-- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775
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Carlos Alcantar wrote:
And your right I don't like the fact that they do lock us out of certain parts of the switch, but at the same time i feel the support they have given me has been excellent and they have been able to work with me thru all my issue where I haven't had to go dig thru those sections of the switch. And I'll take back what I said about moving everything to Metaswitch we still do have our moh server on asterisk as well as our vm server with no plans on moving them anytime soon.
That seems very reasonable. Why pay for the switch vendor's overpriced Class 5 feature server accessories when you can generate them out of Asterisk? -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775
We are doing Meta's MOH on Asterisk as well. With Metaswitch support a lot seems to hinge on who you are assigned to in terms of your support experience. It makes for an interesting discussion topic when you start getting into the benefits and down-sides of having one specific assigned first-line support representative as opposed to a random tech for each ticket you open. -Scott -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov Sent: Saturday, August 01, 2009 7:18 PM To: Carlos Alcantar Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Alternative IVR Platform? Carlos Alcantar wrote:
And your right I don't like the fact that they do lock us out of certain parts of the switch, but at the same time i feel the support they have given me has been excellent and they have been able to work with me thru all my issue where I haven't had to go dig thru those sections of the switch. And I'll take back what I said about moving everything to Metaswitch we still do have our moh server on asterisk as well as our vm server with no plans on moving them anytime soon.
That seems very reasonable. Why pay for the switch vendor's overpriced Class 5 feature server accessories when you can generate them out of Asterisk? -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (3)
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abalashov＠evaristesys.com -
carlos＠race.com -
scott＠sberkman.net