Looking for hosted IVR service provider
We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order. Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials. -- Carlos Alvarez TelEvolve 602-889-3003
i don't have any specific details about them, but i hear ifbyphone is good and flexible... http://public.ifbyphone.com/services/hosted-ivr/ On Thu, Sep 27, 2012 at 12:13 PM, Carlos Alvarez <carlos at televolve.com>wrote:
We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order.
Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials.
-- Carlos Alvarez TelEvolve 602-889-3003
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
XO also has IVR in the Cloud. ifbyphone is good, too On 9/27/2012 1:07 PM, Shripal Daphtary wrote:
i don't have any specific details about them, but i hear ifbyphone is good and flexible...
http://public.ifbyphone.com/services/hosted-ivr/
On Thu, Sep 27, 2012 at 12:13 PM, Carlos Alvarez <carlos at televolve.com <mailto:carlos at televolve.com>> wrote:
We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order.
Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials.
-- Carlos Alvarez TelEvolve 602-889-3003 <tel:602-889-3003>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Voxeo offers hosted IVR and good development support. On Sep 27, 2012, at 2:32 PM, "Peter Rad." <peter at 4isps.com> wrote:
XO also has IVR in the Cloud.
ifbyphone is good, too
On 9/27/2012 1:07 PM, Shripal Daphtary wrote:
i don't have any specific details about them, but i hear ifbyphone is good and flexible...
http://public.ifbyphone.com/services/hosted-ivr/
On Thu, Sep 27, 2012 at 12:13 PM, Carlos Alvarez <carlos at televolve.com> wrote:
We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order.
Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials.
-- Carlos Alvarez TelEvolve 602-889-3003
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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Inference solutions as well. Ujjval K On Sep 27, 2012, at 1:19 PM, Lee Eidson <lee.eidson at isysd.com> wrote: Voxeo offers hosted IVR and good development support. On Sep 27, 2012, at 2:32 PM, "Peter Rad." <peter at 4isps.com> wrote: XO also has IVR in the Cloud. ifbyphone is good, too On 9/27/2012 1:07 PM, Shripal Daphtary wrote: i don't have any specific details about them, but i hear ifbyphone is good and flexible... http://public.ifbyphone.com/services/hosted-ivr/ On Thu, Sep 27, 2012 at 12:13 PM, Carlos Alvarez <carlos at televolve.com>wrote:
We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order.
Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials.
-- Carlos Alvarez TelEvolve 602-889-3003
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing listVoiceOps at voiceops.orghttps://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
+1 on Inference. In addition to their standard Survey style application, they have a hosted IVR system with a nice visual workflow editor that enables end customers the ability to create/manage these kinds of things themselves. http://www.inferencesolutions.com -D Dag Peak Senior Sales Engineer dpeak at broadsoft.com<mailto:dpeak at broadsoft.com> +1 240.364.5191 (voice, video, sms) From: Ujjval Karihaloo [mailto:ujjval at simplesignal.com] Sent: Thursday, September 27, 2012 1:22 PM To: Lee Eidson Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Looking for hosted IVR service provider Inference solutions as well. Ujjval K On Sep 27, 2012, at 1:19 PM, Lee Eidson <lee.eidson at isysd.com<mailto:lee.eidson at isysd.com>> wrote: Voxeo offers hosted IVR and good development support. On Sep 27, 2012, at 2:32 PM, "Peter Rad." <peter at 4isps.com<mailto:peter at 4isps.com>> wrote: XO also has IVR in the Cloud. ifbyphone is good, too On 9/27/2012 1:07 PM, Shripal Daphtary wrote: i don't have any specific details about them, but i hear ifbyphone is good and flexible... http://public.ifbyphone.com/services/hosted-ivr/ On Thu, Sep 27, 2012 at 12:13 PM, Carlos Alvarez <carlos at televolve.com<mailto:carlos at televolve.com>> wrote: We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order. Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials. -- Carlos Alvarez TelEvolve 602-889-3003<tel:602-889-3003> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
angel.com is quite popular for Hosted IVR. I believe TellMe (acquired by Microsoft) is still offering Hosted IVR services as well. On Sep 27, 2012, at 12:13 PM, Carlos Alvarez wrote:
We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order.
Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials.
-- Carlos Alvarez TelEvolve 602-889-3003
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I think they sold off Tellme. Sent from my iPad On Sep 27, 2012, at 6:22 PM, "Mark Holloway" <mh at markholloway.com> wrote:
angel.com is quite popular for Hosted IVR. I believe TellMe (acquired by Microsoft) is still offering Hosted IVR services as well.
On Sep 27, 2012, at 12:13 PM, Carlos Alvarez wrote:
We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order.
Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials.
-- Carlos Alvarez TelEvolve 602-889-3003
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I got a lot of responses on this, more than expected so quickly. Thank you everyone, I will follow up in the next couple days. I was a trade show all day today so I'm sorry to anyone who called and just got voicemail and no reply. Once I recover from the days of trade show hell, I'll put all the info together for my customer.
It doesn't look like Microsoft sold TellMe. Microsoft Tellme speech innovation www.microsoft.com/en-us/tellme/ Microsoft Tellme lets people say what they want and get it. On Sep 27, 2012, at 6:29 PM, Ryan Finnesey wrote:
I think they sold off Tellme.
Sent from my iPad
On Sep 27, 2012, at 6:22 PM, "Mark Holloway" <mh at markholloway.com> wrote:
angel.com is quite popular for Hosted IVR. I believe TellMe (acquired by Microsoft) is still offering Hosted IVR services as well.
On Sep 27, 2012, at 12:13 PM, Carlos Alvarez wrote:
We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order.
Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials.
-- Carlos Alvarez TelEvolve 602-889-3003
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
They kept licensing in place for some of the technology but otherwise sold it off and moved the employees away. They are now part of 24/7. http://www.zdnet.com/blog/microsoft/microsoft-offloads-some-speech-focused-a... I met one of the original guys at the company two weeks ago actually, cool guy. We met for drinks and it turned out he lives on my street. Small world. Sounds like TellMe was a really cool company and transitioning it to 24/7 has successfully breathed a lot of life back into it. From: Mark Holloway <mh at markholloway.com<mailto:mh at markholloway.com>> Date: Sunday, September 30, 2012 3:57 PM To: Ryan Finnesey <ryan at finnesey.com<mailto:ryan at finnesey.com>> Cc: "VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>" <VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>> Subject: Re: [VoiceOps] Looking for hosted IVR service provider It doesn't look like Microsoft sold TellMe. Microsoft Tellme speech innovation<http://www.microsoft.com/en-us/tellme/> www.microsoft.com/en-us/<http://www.microsoft.com/en-us/>tellme/ Microsoft Tellme lets people say what they want and get it. On Sep 27, 2012, at 6:29 PM, Ryan Finnesey wrote: I think they sold off Tellme. Sent from my iPad On Sep 27, 2012, at 6:22 PM, "Mark Holloway" <mh at markholloway.com<mailto:mh at markholloway.com>> wrote: angel.com<http://angel.com> is quite popular for Hosted IVR. I believe TellMe (acquired by Microsoft) is still offering Hosted IVR services as well. On Sep 27, 2012, at 12:13 PM, Carlos Alvarez wrote: We have a customer who wants to do outbound calling with IVR for surveying purposes. We don't want to support an IVR application ourselves nor do we want the short ACD calling on our network. They've asked me to recommend some companies who can do this. Since the need is for surveys, not selling, no "press 1" type service is needed however they need some powerful capabilities for question skipping based on responses and randomizing response order. Their needs aren't huge, probably 10 concurrent when they have a project running and 5000-10000 total dials. -- Carlos Alvarez TelEvolve 602-889-3003 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
participants (9)
-
carlos＠televolve.com -
d＠d-man.org -
dpeak＠broadsoft.com -
lee.eidson＠isysd.com -
mh＠markholloway.com -
peter＠4isps.com -
ryan＠finnesey.com -
shripald＠gmail.com -
ujjval＠simplesignal.com