Issues calling the Netherlands
Hi, We received a spoke in tickets for people trying to call the Netherlands. Sample numbers are working via Verizon Wireless in the US but failing with all major carriers such as: BT BICS N2P Voxbeam (tier2) I am also able to call via Verizon Europe. Anyone have any idea what maybe going on?
I just got this from BT. Dear customer KPN are facing a major outage in the Netherlands affecting both fixed and mobile networks so I am surprised to see you can connect to this number via another carrier. Below is the update broadcast by KPN Subject: Multiple regions of telephony problems. Segment: Fixed Network: IMS Affected services: VoIP Area: Northeast, Northwest, Middle, Southeast, Southwest Impact: 24-06-2019 15:54 hours: Telephony problems. KPN internal telephony is no longer possible. All Service Desks are not reachable by telephone, both internally and externally. Mobile calling in multiple regions is not possible. Other providers outside KPN also experience problems with telephony. Impact is collected further. Start impact: 24-06-2019 15:54 hrs. Expected recovery: 24-06-2019 8:00 PM. Cause: Unknown. Promotion by: SQC Services Progress: 24/06/2019 5:06 PM. Due to the impact, the incident has been scaled up to code RED. At present there are problems with mobile and landline calls throughout the Netherlands. The cause seems to be in the Titan platform. There also seems to be an impact with other Dutch parties. KPN Service Desk are unreachable. A message has been posted on KPN.com, a media statement is being made. Another update will follow around 6:00 PM. As such there is nothing we can do to improve the situation Apologies for the inconvenience On Mon, Jun 24, 2019 at 12:40 PM Dovid Bender <dovid at telecurve.com> wrote:
Hi,
We received a spoke in tickets for people trying to call the Netherlands. Sample numbers are working via Verizon Wireless in the US but failing with all major carriers such as: BT BICS N2P Voxbeam (tier2)
I am also able to call via Verizon Europe. Anyone have any idea what maybe going on?
Test calls via ibasis to Amsterdam landlines connected immediately. On Mon, Jun 24, 2019 at 10:34 AM Dovid Bender <dovid at telecurve.com> wrote:
I just got this from BT.
Dear customer
KPN are facing a major outage in the Netherlands affecting both fixed and mobile networks so I am surprised to see you can connect to this number via another carrier. Below is the update broadcast by KPN
Subject: Multiple regions of telephony problems. Segment: Fixed Network: IMS Affected services: VoIP Area: Northeast, Northwest, Middle, Southeast, Southwest
Impact: 24-06-2019 15:54 hours: Telephony problems. KPN internal telephony is no longer possible. All Service Desks are not reachable by telephone, both internally and externally. Mobile calling in multiple regions is not possible. Other providers outside KPN also experience problems with telephony. Impact is collected further.
Start impact: 24-06-2019 15:54 hrs. Expected recovery: 24-06-2019 8:00 PM.
Cause: Unknown. Promotion by: SQC Services
Progress: 24/06/2019 5:06 PM. Due to the impact, the incident has been scaled up to code RED. At present there are problems with mobile and landline calls throughout the Netherlands. The cause seems to be in the Titan platform. There also seems to be an impact with other Dutch parties. KPN Service Desk are unreachable. A message has been posted on KPN.com, a media statement is being made. Another update will follow around 6:00 PM.
As such there is nothing we can do to improve the situation Apologies for the inconvenience
On Mon, Jun 24, 2019 at 12:40 PM Dovid Bender <dovid at telecurve.com> wrote:
Hi,
We received a spoke in tickets for people trying to call the Netherlands. Sample numbers are working via Verizon Wireless in the US but failing with all major carriers such as: BT BICS N2P Voxbeam (tier2)
I am also able to call via Verizon Europe. Anyone have any idea what maybe going on?
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
The issue seems to have been resolved as of about 1.5 hours ago. KPN had a statement on their site that they were having issues. On Mon, Jun 24, 2019 at 2:00 PM Jared Geiger <jared at compuwizz.net> wrote:
Test calls via ibasis to Amsterdam landlines connected immediately.
On Mon, Jun 24, 2019 at 10:34 AM Dovid Bender <dovid at telecurve.com> wrote:
I just got this from BT.
Dear customer
KPN are facing a major outage in the Netherlands affecting both fixed and mobile networks so I am surprised to see you can connect to this number via another carrier. Below is the update broadcast by KPN
Subject: Multiple regions of telephony problems. Segment: Fixed Network: IMS Affected services: VoIP Area: Northeast, Northwest, Middle, Southeast, Southwest
Impact: 24-06-2019 15:54 hours: Telephony problems. KPN internal telephony is no longer possible. All Service Desks are not reachable by telephone, both internally and externally. Mobile calling in multiple regions is not possible. Other providers outside KPN also experience problems with telephony. Impact is collected further.
Start impact: 24-06-2019 15:54 hrs. Expected recovery: 24-06-2019 8:00 PM.
Cause: Unknown. Promotion by: SQC Services
Progress: 24/06/2019 5:06 PM. Due to the impact, the incident has been scaled up to code RED. At present there are problems with mobile and landline calls throughout the Netherlands. The cause seems to be in the Titan platform. There also seems to be an impact with other Dutch parties. KPN Service Desk are unreachable. A message has been posted on KPN.com, a media statement is being made. Another update will follow around 6:00 PM.
As such there is nothing we can do to improve the situation Apologies for the inconvenience
On Mon, Jun 24, 2019 at 12:40 PM Dovid Bender <dovid at telecurve.com> wrote:
Hi,
We received a spoke in tickets for people trying to call the Netherlands. Sample numbers are working via Verizon Wireless in the US but failing with all major carriers such as: BT BICS N2P Voxbeam (tier2)
I am also able to call via Verizon Europe. Anyone have any idea what maybe going on?
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (2)
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dovid＠telecurve.com -
jared＠compuwizz.net