Verizon says they have "no relationship" to port from thinQ/Commio
A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend? I know Verizon is a small carrier, and may not be wise to the ways of telecom.
We actually are a small provider and when I went to find out how to do this, I was told to sign into the NPAC helpdesk, bulletin boards, contacts, then search by region, SPID, etc. Then ask how to establish said relationship. I've heard it referred to various ways, trading partner, carrier partner, porting partner, etc. Obviously, Verizon should know that, but maybe all they need is to be shown that you're not a slouch, and that you're not giving up. Is ThinQ their own LEC or are they just a fancy API on top of Level 3, Bandwidth, Peerless, etc.? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Carlos Alvarez" <caalvarez at gmail.com> To: "VoiceOps" <voiceops at voiceops.org> Sent: Wednesday, November 10, 2021 12:12:21 PM Subject: [VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend? I know Verizon is a small carrier, and may not be wise to the ways of telecom. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Commio/thinQ is a fancy API over Intelliquent et al, but seems to maybe have their own SPID? I've never worked in "real" telecom so I don't know those deep details of the porting process. VZW's message said they were trying to contact Commio and couldn't get anyone to answer a phone. Not shocked, per my previous message about thinQ's ethics, I feel they are questionable. On Wed, Nov 10, 2021 at 12:45 PM Mike Hammett <voiceops at ics-il.net> wrote:
We actually are a small provider and when I went to find out how to do this, I was told to sign into the NPAC helpdesk, bulletin boards, contacts, then search by region, SPID, etc. Then ask how to establish said relationship. I've heard it referred to various ways, trading partner, carrier partner, porting partner, etc.
Obviously, Verizon should know that, but maybe all they need is to be shown that you're not a slouch, and that you're not giving up.
Is ThinQ their own LEC or are they just a fancy API on top of Level 3, Bandwidth, Peerless, etc.?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
------------------------------ *From: *"Carlos Alvarez" <caalvarez at gmail.com> *To: *"VoiceOps" <voiceops at voiceops.org> *Sent: *Wednesday, November 10, 2021 12:12:21 PM *Subject: *[VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio
A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend?
I know Verizon is a small carrier, and may not be wise to the ways of telecom.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
IMHO there is no need to call anybody. The guy in VZW just does not know the work. If I undertook you correctly. On Wed, Nov 10, 2021 at 3:17 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
Commio/thinQ is a fancy API over Intelliquent et al, but seems to maybe have their own SPID? I've never worked in "real" telecom so I don't know those deep details of the porting process. VZW's message said they were trying to contact Commio and couldn't get anyone to answer a phone. Not shocked, per my previous message about thinQ's ethics, I feel they are questionable.
On Wed, Nov 10, 2021 at 12:45 PM Mike Hammett <voiceops at ics-il.net> wrote:
We actually are a small provider and when I went to find out how to do this, I was told to sign into the NPAC helpdesk, bulletin boards, contacts, then search by region, SPID, etc. Then ask how to establish said relationship. I've heard it referred to various ways, trading partner, carrier partner, porting partner, etc.
Obviously, Verizon should know that, but maybe all they need is to be shown that you're not a slouch, and that you're not giving up.
Is ThinQ their own LEC or are they just a fancy API on top of Level 3, Bandwidth, Peerless, etc.?
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
------------------------------ *From: *"Carlos Alvarez" <caalvarez at gmail.com> *To: *"VoiceOps" <voiceops at voiceops.org> *Sent: *Wednesday, November 10, 2021 12:12:21 PM *Subject: *[VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio
A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend?
I know Verizon is a small carrier, and may not be wise to the ways of telecom.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Well, *IF* VZW had never had a porting relationship with that SPID, they would have to communicate some how to establish that relationship. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Oren Yehezkely" <orenyny at gmail.com> To: "Carlos Alvarez" <caalvarez at gmail.com>, "voiceops at voiceops.org" <VoiceOps at voiceops.org> Sent: Wednesday, November 10, 2021 2:58:32 PM Subject: Re: [VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio IMHO there is no need to call anybody. The guy in VZW just does not know the work. If I undertook you correctly. On Wed, Nov 10, 2021 at 3:17 PM Carlos Alvarez < caalvarez at gmail.com > wrote: Commio/thinQ is a fancy API over Intelliquent et al, but seems to maybe have their own SPID? I've never worked in "real" telecom so I don't know those deep details of the porting process. VZW's message said they were trying to contact Commio and couldn't get anyone to answer a phone. Not shocked, per my previous message about thinQ's ethics, I feel they are questionable. On Wed, Nov 10, 2021 at 12:45 PM Mike Hammett < voiceops at ics-il.net > wrote: <blockquote> We actually are a small provider and when I went to find out how to do this, I was told to sign into the NPAC helpdesk, bulletin boards, contacts, then search by region, SPID, etc. Then ask how to establish said relationship. I've heard it referred to various ways, trading partner, carrier partner, porting partner, etc. Obviously, Verizon should know that, but maybe all they need is to be shown that you're not a slouch, and that you're not giving up. Is ThinQ their own LEC or are they just a fancy API on top of Level 3, Bandwidth, Peerless, etc.? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com From: "Carlos Alvarez" < caalvarez at gmail.com > To: "VoiceOps" < voiceops at voiceops.org > Sent: Wednesday, November 10, 2021 12:12:21 PM Subject: [VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend? I know Verizon is a small carrier, and may not be wise to the ways of telecom. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops </blockquote> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Carlos,
From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. And we emphasize that they should mention they are porting a landline.
Good luck. Oren On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend?
I know Verizon is a small carrier, and may not be wise to the ways of telecom.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy. On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely <orenyny at gmail.com> wrote:
Carlos,
From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. And we emphasize that they should mention they are porting a landline.
Good luck.
Oren
On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend?
I know Verizon is a small carrier, and may not be wise to the ways of telecom.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Once you have the actual LEC information (and fail at making anything work directly), complain to the PUC. People tend to pay closer attention then. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Carlos Alvarez" <caalvarez at gmail.com> To: "Oren Yehezkely" <orenyny at gmail.com> Cc: "VoiceOps" <voiceops at voiceops.org> Sent: Wednesday, November 10, 2021 2:24:54 PM Subject: Re: [VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy. On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely < orenyny at gmail.com > wrote: Carlos,
From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. And we emphasize that they should mention they are porting a landline.
Good luck. Oren On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez < caalvarez at gmail.com > wrote: <blockquote> A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend? I know Verizon is a small carrier, and may not be wise to the ways of telecom. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops </blockquote> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Usually the LECs want all carriers who port from them to sign a porting agreement and get set up with Verizon's LSR system to submit port requests. It sounds to me like maybe Commio has not done that. I would find out if they have ever submitted port requests to Verizon in the past. They may just need to sign some paperwork to make it happen. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2021-11-10 02:24 PM, Carlos Alvarez wrote:
It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy.
On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely <orenyny at gmail.com> wrote:
Carlos,
From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. And we emphasize that they should mention they are porting a landline.
Good luck.
Oren
On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend?
I know Verizon is a small carrier, and may not be wise to the ways of telecom.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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caalvarez＠gmail.com -
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voiceops＠ics-il.net