Hi Guys, Just wondering if y'all can help me out here. We've just bought a couple of ACME boxes and the Australian support has disappeared (quit) and our reseller is struggling to find appropriate support contacts. I know there's some ACME reps lurking on the list, so a new customer would be appreciative if you could point me in the right direction of someone who might be able to assist us in getting these boxes up and running in a timely fashion :) Cheers, Blair -- Regards, Blair Harrison FX Networks
Have you tried just reaching out to their US TAC number? I'm sure they will get you going in the right direction. They generally have a fix it first ask questions later approach. On Tue, 2010-10-19 at 13:53 +1300, Blair Harrison wrote:
Hi Guys,
Just wondering if y'all can help me out here. We've just bought a couple of ACME boxes and the Australian support has disappeared (quit) and our reseller is struggling to find appropriate support contacts. I know there's some ACME reps lurking on the list, so a new customer would be appreciative if you could point me in the right direction of someone who might be able to assist us in getting these boxes up and running in a timely fashion :)
Cheers, Blair
Hi Blair, I will contact you off the list. Thanks, Daniel Ferguson Technical Account Manager, Australia/NZ Acme Packet phone: +61 400 000982 fax: +61 3 9011 9703 email: dferguson at acmepacket.com -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Blair Harrison Sent: Tuesday, 19 October 2010 11:54 AM To: voiceops at voiceops.org Subject: [VoiceOps] acme technical support contacts Hi Guys, Just wondering if y'all can help me out here. We've just bought a couple of ACME boxes and the Australian support has disappeared (quit) and our reseller is struggling to find appropriate support contacts. I know there's some ACME reps lurking on the list, so a new customer would be appreciative if you could point me in the right direction of someone who might be able to assist us in getting these boxes up and running in a timely fashion :) Cheers, Blair -- Regards, Blair Harrison FX Networks _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (3)
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anorexicpoodle＠gmail.com -
blair＠fx.net.nz -
dferguson＠acmepacket.com