Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Paul Timmins" <paul at timmins.net> To: "Carlos Alvarez" <caalvarez at gmail.com> Cc: voiceops at voiceops.org Sent: Tuesday, March 24, 2020 10:14:18 AM Subject: Re: [VoiceOps] Three Digit Numbers 711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that. On Mar 24, 2020, at 11:10 AM, Carlos Alvarez < caalvarez at gmail.com > wrote: We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info. On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett < voiceops at ics-il.net > wrote: <blockquote> What three digit numbers are commonly in use and how are people routing them? Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11? What other special numbers are people handling? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops </blockquote> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Verizon business will successfully route N11 traffic if it is one of their DIDs you've bought from them and provisioned with local outbound and E911. On Tue, Mar 24, 2020 at 9:30 AM Ken Mix <ken.mix at clearfly.net> wrote:

If there's something standardized out there, I?d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking down all of the numbers we need to translate to, though.

We?re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020:

211 - 270

311 - 82

511 - 67

711 - 34

811 - 323

*From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Mike Hammett *Sent:* Tuesday, March 24, 2020 09:25 *To:* Paul Timmins <paul at timmins.net> *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Three Digit Numbers

Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

------------------------------

*From: *"Paul Timmins" <paul at timmins.net> *To: *"Carlos Alvarez" <caalvarez at gmail.com> *Cc: *voiceops at voiceops.org *Sent: *Tuesday, March 24, 2020 10:14:18 AM *Subject: *Re: [VoiceOps] Three Digit Numbers

711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that.

On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <caalvarez at gmail.com> wrote:

We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net> wrote:

What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem.

What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Definitely not. Especially with stuff like 2-1-1 which (at least in Michigan) routes on the county level.

On Mar 25, 2020, at 8:06 AM, Mike Hammett <voiceops at ics-il.net> wrote:

I take it there's no authoritative list of what geographies need to send what N11 calls where?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

From: "Ken Mix" <ken.mix at clearfly.net> To: "Mike Hammett" <voiceops at ics-il.net>, "Paul Timmins" <paul at timmins.net> Cc: voiceops at voiceops.org Sent: Tuesday, March 24, 2020 11:29:59 AM Subject: RE: Three Digit Numbers

If there's something standardized out there, I?d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking down all of the numbers we need to translate to, though.

We?re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020:

211 - 270 311 - 82 511 - 67 711 - 34 811 - 323

From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Mike Hammett Sent: Tuesday, March 24, 2020 09:25 To: Paul Timmins <paul at timmins.net> Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Three Digit Numbers

Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

From: "Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> To: "Carlos Alvarez" <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> Cc: voiceops at voiceops.org <mailto:voiceops at voiceops.org> Sent: Tuesday, March 24, 2020 10:14:18 AM Subject: Re: [VoiceOps] Three Digit Numbers

711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that.

On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> wrote:

We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote: What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>

NANPA defines normal uses for Nxx and refers to local regulators for more details: https://nationalnanpa.com/number_resource_info/n11_codes.html *Security Made Simple with Cisco Meraki: *http://bit.ly/MerakiSecure *Brandon Svec* CA C-7 Lic. #822064 <https://www.cslb.ca.gov/OnlineServices/CheckLicenseII/LicenseDetail.aspx?Lic...> .?l?.?l?. Cisco Meraki CMNA *15106862204 <15106862204> voice | sms**teamonesolutions.com <https://teamonesolutions.com/>* On Wed, Mar 25, 2020 at 6:25 AM Mike Hammett <voiceops at ics-il.net> wrote:

Other than voip-info.org, is there a voice-centric WIKI out there that we may be able to crowd-source this information? I'd be up for contributing the information I collect for my coverage area to some central repository.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

------------------------------ *From: *"Paul Timmins" <paul at timmins.net> *To: *"Mike Hammett" <voiceops at ics-il.net> *Cc: *"Ken Mix" <ken.mix at clearfly.net>, voiceops at voiceops.org *Sent: *Wednesday, March 25, 2020 8:15:39 AM *Subject: *Re: Three Digit Numbers

Definitely not. Especially with stuff like 2-1-1 which (at least in Michigan) routes on the county level.

On Mar 25, 2020, at 8:06 AM, Mike Hammett <voiceops at ics-il.net> wrote:

I take it there's no authoritative list of what geographies need to send what N11 calls where?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

------------------------------ *From: *"Ken Mix" <ken.mix at clearfly.net> *To: *"Mike Hammett" <voiceops at ics-il.net>, "Paul Timmins" < paul at timmins.net> *Cc: *voiceops at voiceops.org *Sent: *Tuesday, March 24, 2020 11:29:59 AM *Subject: *RE: Three Digit Numbers

If there's something standardized out there, I?d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking down all of the numbers we need to translate to, though.

We?re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020:

211 - 270 311 - 82 511 - 67 711 - 34 811 - 323

*From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Mike Hammett *Sent:* Tuesday, March 24, 2020 09:25 *To:* Paul Timmins <paul at timmins.net> *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Three Digit Numbers

Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

------------------------------ *From: *"Paul Timmins" <paul at timmins.net> *To: *"Carlos Alvarez" <caalvarez at gmail.com> *Cc: *voiceops at voiceops.org *Sent: *Tuesday, March 24, 2020 10:14:18 AM *Subject: *Re: [VoiceOps] Three Digit Numbers

711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that.

On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <caalvarez at gmail.com> wrote:

We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net> wrote:

What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

If people will use it I can spin up wiki.telcodata.us <http://wiki.telcodata.us/> and link to it from the main page. Interested? I could use mediawiki like Wikipedia does, or something else if people want.

On Mar 25, 2020, at 12:45 PM, Mike Hammett <voiceops at ics-il.net> wrote:

Right. The "more details" is the part I'm looking to build a library of.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

From: "Brandon Svec" <bsvec at teamonesolutions.com> To: "Mike Hammett" <voiceops at ics-il.net> Cc: "Paul Timmins" <paul at timmins.net>, "Voiceops.org" <voiceops at voiceops.org> Sent: Wednesday, March 25, 2020 11:42:15 AM Subject: Re: [VoiceOps] Three Digit Numbers

NANPA defines normal uses for Nxx and refers to local regulators for more details: https://nationalnanpa.com/number_resource_info/n11_codes.html <https://nationalnanpa.com/number_resource_info/n11_codes.html>

Security Made Simple with Cisco Meraki: http://bit.ly/MerakiSecure <http://bit.ly/MerakiSecure>

Brandon Svec CA C-7 Lic. #822064 <https://www.cslb.ca.gov/OnlineServices/CheckLicenseII/LicenseDetail.aspx?Lic...> .?l?.?l?. Cisco Meraki CMNA 15106862204 <tel:15106862204> voice | sms teamonesolutions.com <https://teamonesolutions.com/>

On Wed, Mar 25, 2020 at 6:25 AM Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote: Other than voip-info.org <http://voip-info.org/>, is there a voice-centric WIKI out there that we may be able to crowd-source this information? I'd be up for contributing the information I collect for my coverage area to some central repository.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

From: "Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> To: "Mike Hammett" <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> Cc: "Ken Mix" <ken.mix at clearfly.net <mailto:ken.mix at clearfly.net>>, voiceops at voiceops.org <mailto:voiceops at voiceops.org> Sent: Wednesday, March 25, 2020 8:15:39 AM Subject: Re: Three Digit Numbers

Definitely not. Especially with stuff like 2-1-1 which (at least in Michigan) routes on the county level.

On Mar 25, 2020, at 8:06 AM, Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote:

I take it there's no authoritative list of what geographies need to send what N11 calls where?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

From: "Ken Mix" <ken.mix at clearfly.net <mailto:ken.mix at clearfly.net>> To: "Mike Hammett" <voiceops at ics-il.net <mailto:voiceops at ics-il.net>>, "Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> Cc: voiceops at voiceops.org <mailto:voiceops at voiceops.org> Sent: Tuesday, March 24, 2020 11:29:59 AM Subject: RE: Three Digit Numbers

If there's something standardized out there, I?d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking down all of the numbers we need to translate to, though.

We?re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020:

211 - 270 311 - 82 511 - 67 711 - 34 811 - 323

From: VoiceOps <voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org>> On Behalf Of Mike Hammett Sent: Tuesday, March 24, 2020 09:25 To: Paul Timmins <paul at timmins.net <mailto:paul at timmins.net>> Cc: voiceops at voiceops.org <mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] Three Digit Numbers

Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

From: "Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> To: "Carlos Alvarez" <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> Cc: voiceops at voiceops.org <mailto:voiceops at voiceops.org> Sent: Tuesday, March 24, 2020 10:14:18 AM Subject: Re: [VoiceOps] Three Digit Numbers

711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that.

On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> wrote:

We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote: What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>

If anyone is looking to contribute, I created a Github project and seeded it with some information I know about 811.? I'm open for suggestions on the file formats. https://github.com/n11db/n11_database On 3/25/20 12:29 PM, Andy Brezinsky wrote:

I've been looking for something like this for years.? It'd be really nice to get it into a machine readable format to digest by routing engines.? Maybe a Github repo would be best for tracking the changes?

On 3/25/20 11:45 AM, Mike Hammett wrote:

...

Right. The "more details" is the part I'm looking to build a library of.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

------------------------------------------------------------------------ *From: *"Brandon Svec" <bsvec at teamonesolutions.com> *To: *"Mike Hammett" <voiceops at ics-il.net> *Cc: *"Paul Timmins" <paul at timmins.net>, "Voiceops.org" <voiceops at voiceops.org> *Sent: *Wednesday, March 25, 2020 11:42:15 AM *Subject: *Re: [VoiceOps] Three Digit Numbers

NANPA defines normal uses for Nxx and refers to local regulators for more details: https://nationalnanpa.com/number_resource_info/n11_codes.html

*Security Made Simple with Cisco Meraki: *http://bit.ly/MerakiSecure*

Brandon Svec* CA C-7 Lic. #822064 <https://www.cslb.ca.gov/OnlineServices/CheckLicenseII/LicenseDetail.aspx?Lic...> .?l?.?l?. Cisco?Meraki CMNA *15106862204 <tel:15106862204>?voice | sms **teamonesolutions.com <https://teamonesolutions.com/>* * *

On Wed, Mar 25, 2020 at 6:25 AM Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote:

Other than voip-info.org <http://voip-info.org>, is there a voice-centric WIKI out there that we may be able to crowd-source this information? I'd be up for contributing the information I collect for my coverage area to some central repository.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

------------------------------------------------------------------------ *From: *"Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> *To: *"Mike Hammett" <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> *Cc: *"Ken Mix" <ken.mix at clearfly.net <mailto:ken.mix at clearfly.net>>, voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Sent: *Wednesday, March 25, 2020 8:15:39 AM *Subject: *Re: Three Digit Numbers

Definitely not. Especially with stuff like 2-1-1 which (at least in Michigan) routes on the county level.

On Mar 25, 2020, at 8:06 AM, Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote:

I take it there's no authoritative list of what geographies need to send what N11 calls where?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

------------------------------------------------------------------------ *From:*"Ken Mix" <ken.mix at clearfly.net <mailto:ken.mix at clearfly.net>> *To:*"Mike Hammett" <voiceops at ics-il.net <mailto:voiceops at ics-il.net>>, "Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> *Cc:*voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Sent:*Tuesday, March 24, 2020 11:29:59 AM *Subject:*RE: Three Digit Numbers

If there's something standardized out there, I?d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking down all of the numbers we need to translate to, though.

We?re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020:

211 - 270 311 - 82 511 - 67 711 - 34 811 - 323

*From:*VoiceOps <voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org>>*On Behalf Of*Mike Hammett *Sent:*Tuesday, March 24, 2020 09:25 *To:*Paul Timmins <paul at timmins.net <mailto:paul at timmins.net>> *Cc:*voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Subject:*Re: [VoiceOps] Three Digit Numbers

Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

------------------------------------------------------------------------ *From:*"Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> *To:*"Carlos Alvarez" <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> *Cc:*voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Sent:*Tuesday, March 24, 2020 10:14:18 AM *Subject:*Re: [VoiceOps] Three Digit Numbers

711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that.

On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> wrote:

We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used.? 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote:

What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <http://www.ics-il.com/>

Midwest Internet Exchange http://www.midwest-ix.com <http://www.midwest-ix.com/>

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops

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From what I've been able to gather, 711 tends to forward to unpublished numbers which I've struggled to track down.? I've gathered a few by capturing data from tariffs and included those as an initial list (with source links) If any CLECs on the list have the numbers for their states I would appreciate you sending them to me directly so I can include them in the list. On 03/25/2020 06:36 PM, Zilk, David wrote:

I like your data collection, but I would also add 711 as there is a FCC mandate to support the relay services for the deaf.

David

*From:*VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Andy Brezinsky *Sent:* Wednesday, March 25, 2020 11:59 AM *To:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Three Digit Numbers

If anyone is looking to contribute, I created a Github project and seeded it with some information I know about 811. I'm open for suggestions on the file formats.

https://github.com/n11db/n11_database <https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_n11db_n11-5F...>

On 3/25/20 12:29 PM, Andy Brezinsky wrote:

I've been looking for something like this for years.? It'd be really nice to get it into a machine readable format to digest by routing engines.? Maybe a Github repo would be best for tracking the changes?

On 3/25/20 11:45 AM, Mike Hammett wrote:

Right. The "more details" is the part I'm looking to build a library of.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMDa...>

Midwest Internet Exchange http://www.midwest-ix.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=D...>

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*From: *"Brandon Svec" <bsvec at teamonesolutions.com> <mailto:bsvec at teamonesolutions.com> *To: *"Mike Hammett" <voiceops at ics-il.net> <mailto:voiceops at ics-il.net> *Cc: *"Paul Timmins" <paul at timmins.net> <mailto:paul at timmins.net>, "Voiceops.org" <voiceops at voiceops.org> <mailto:voiceops at voiceops.org> *Sent: *Wednesday, March 25, 2020 11:42:15 AM *Subject: *Re: [VoiceOps] Three Digit Numbers

NANPA defines normal uses for Nxx and refers to local regulators for more details:

https://nationalnanpa.com/number_resource_info/n11_codes.html <https://urldefense.proofpoint.com/v2/url?u=https-3A__nationalnanpa.com_numbe...>

*Security Made Simple with Cisco Meraki: *http://bit.ly/MerakiSecure <https://urldefense.proofpoint.com/v2/url?u=http-3A__bit.ly_MerakiSecure&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=woabqnmtLJyVLb75qSBgbIF-VVdAWvfXn4z-Vm-Lx8g&e=>*

*Brandon Svec** CA C-7 Lic. #822064 <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.cslb.ca.gov_OnlineS...> .?l?.?l?. Cisco?Meraki CMNA *15106862204 <tel:15106862204>?voice | sms *teamonesolutions.com <https://urldefense.proofpoint.com/v2/url?u=https-3A__teamonesolutions.com_&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=XEn3_8qgZBIj7hio9CkF3QdkAM8h_62Wjb6_r6w3NKs&e=>**

On Wed, Mar 25, 2020 at 6:25 AM Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote:

Other than voip-info.org <https://urldefense.proofpoint.com/v2/url?u=http-3A__voip-2Dinfo.org&d=DwMDaQ...>, is there a voice-centric WIKI out there that we may be able to crowd-source this information? I'd be up for contributing the information I collect for my coverage area to some central repository.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMDa...>

Midwest Internet Exchange http://www.midwest-ix.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=D...>

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*From: *"Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> *To: *"Mike Hammett" <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> *Cc: *"Ken Mix" <ken.mix at clearfly.net <mailto:ken.mix at clearfly.net>>, voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Sent: *Wednesday, March 25, 2020 8:15:39 AM *Subject: *Re: Three Digit Numbers

Definitely not. Especially with stuff like 2-1-1 which (at least in Michigan) routes on the county level.

On Mar 25, 2020, at 8:06 AM, Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote:

I take it there's no authoritative list of what geographies need to send what N11 calls where?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com_&d=DwMD...>

Midwest Internet Exchange http://www.midwest-ix.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com_&d=...>

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*From: *"Ken Mix" <ken.mix at clearfly.net <mailto:ken.mix at clearfly.net>> *To: *"Mike Hammett" <voiceops at ics-il.net <mailto:voiceops at ics-il.net>>, "Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> *Cc: *voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Sent: *Tuesday, March 24, 2020 11:29:59 AM *Subject: *RE: Three Digit Numbers

If there's something standardized out there, I?d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking down all of the numbers we need to translate to, though.

We?re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020:

211 - 270

311 - 82

511 - 67

711 - 34

811 - 323

*From:*?VoiceOps <voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org>> *On Behalf Of *Mike Hammett *Sent:*?Tuesday, March 24, 2020 09:25 *To:*?Paul Timmins <paul at timmins.net <mailto:paul at timmins.net>> *Cc:* voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Subject:*?Re: [VoiceOps] Three Digit Numbers

Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com_&d=DwMD...>

Midwest Internet Exchange http://www.midwest-ix.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com_&d=...>

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*From: *"Paul Timmins" <paul at timmins.net <mailto:paul at timmins.net>> *To: *"Carlos Alvarez" <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> *Cc: *voiceops at voiceops.org <mailto:voiceops at voiceops.org> *Sent: *Tuesday, March 24, 2020 10:14:18 AM *Subject: *Re: [VoiceOps] Three Digit Numbers

711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that.

On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> wrote:

We don't handle any others in a traditional way.? Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net <mailto:voiceops at ics-il.net>> wrote:

What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem.

What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com_&d=DwMD...>

Midwest Internet Exchange http://www.midwest-ix.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com_&d=...>

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The vast majority of states obtain their Telecommunications Relay Services from one of two providers: Sprint and Hamilton Relay, with only a couple of states providing their own services. Sprint provides service to 36 states and has provided this list of the numbers that 7-1-1 should translate to: TX 800-735-1805 (711 vru) MO 800-735-2466 (711 v) NH 800-735-2964 (711 v) NV 800-326-6888 711 SC 800-735-2905 (711 v) OR 800-735-2900 (711 v) SD 800-877-1113 (711 v) WY 877-711-9982 711 IL 877-283-4187 (711 v) IN 877-711-7704 (711 v) CT 800-842-9710 (711 v) ND 800-366-6889 (711 v) OK 800-722-0353 (711 v) MN 866-711-2526 (711 v) NY 877-711-1944 711 OH 800-750-0750 (711 v) AZ 877-711-1618 711 PR 866-280-2053 t 711 AK 800-770-8973 (711 v) VT 877-368-6276 (711 v) MS 866-305-1342 (711 v) HI 877-447-1101 (711 v) AR 866-692-7460 (711 v) AL 866-305-1341 (711 v) UT 800-346-4128 711 FL 800-955-8771 711 DE 800-509-2245 (711 v) KS 800-743-8435 711 NE 888-952-7103 711 NJ 800-229-5751 711 RI 877-368-6274 711 WV 877-368-4890 711 MI 888-609-3829 711 WI 888-350-2565 711 TN 866-305-1340 711 ME 877-593-3253 711 I am still requesting the same info from the other providers. David From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Zilk, David Sent: Thursday, March 26, 2020 7:02 AM To: Andy Brezinsky <andy at mbrez.com>; voiceops at voiceops.org Subject: Re: [VoiceOps] Three Digit Numbers The FCC provides this list of all the state relay service numbers. https://www.fcc.gov/general/telecommunications-relay-services-directory<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.fcc.gov_general_telecommunications-2Drelay-2Dservices-2Ddirectory&d=DwMGaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=2I0X8lnsKcEm4pqSsg1b5CmMFWpnlWVPqnTVGp1Oi1s&s=NFFDQS0y8tIvPXJSb1qxURNIeQT2FLpbSebDrMSxbSk&e=> David From: Andy Brezinsky [mailto:andy at mbrez.com] Sent: Wednesday, March 25, 2020 8:40 PM To: Zilk, David <David.Zilk at cdk.com<mailto:David.Zilk at cdk.com>>; voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] Three Digit Numbers

From what I've been able to gather, 711 tends to forward to unpublished numbers which I've struggled to track down. I've gathered a few by capturing data from tariffs and included those as an initial list (with source links)

If any CLECs on the list have the numbers for their states I would appreciate you sending them to me directly so I can include them in the list. On 03/25/2020 06:36 PM, Zilk, David wrote: I like your data collection, but I would also add 711 as there is a FCC mandate to support the relay services for the deaf. David From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Andy Brezinsky Sent: Wednesday, March 25, 2020 11:59 AM To: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] Three Digit Numbers If anyone is looking to contribute, I created a Github project and seeded it with some information I know about 811. I'm open for suggestions on the file formats. https://github.com/n11db/n11_database<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_n11db_n11-5Fdatabase&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=kjygvG9ad44uk4gGOokK3oL6FCv4SYW56cBkv14AHOE&e=> On 3/25/20 12:29 PM, Andy Brezinsky wrote: I've been looking for something like this for years. It'd be really nice to get it into a machine readable format to digest by routing engines. Maybe a Github repo would be best for tracking the changes? On 3/25/20 11:45 AM, Mike Hammett wrote: Right. The "more details" is the part I'm looking to build a library of. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=nUkkFfp878e09orR5dmCH8DKXdU0KKf2AbkSWJvP3E8&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=KHP5YlRKw5_O7KjdjPiw6VwG4cp_VZROTqn6yzvN_-o&e=> ________________________________ From: "Brandon Svec" <bsvec at teamonesolutions.com><mailto:bsvec at teamonesolutions.com> To: "Mike Hammett" <voiceops at ics-il.net><mailto:voiceops at ics-il.net> Cc: "Paul Timmins" <paul at timmins.net><mailto:paul at timmins.net>, "Voiceops.org" <voiceops at voiceops.org><mailto:voiceops at voiceops.org> Sent: Wednesday, March 25, 2020 11:42:15 AM Subject: Re: [VoiceOps] Three Digit Numbers NANPA defines normal uses for Nxx and refers to local regulators for more details: https://nationalnanpa.com/number_resource_info/n11_codes.html<https://urldefense.proofpoint.com/v2/url?u=https-3A__nationalnanpa.com_number-5Fresource-5Finfo_n11-5Fcodes.html&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=WGhQnEr7sSel9_9FAypeostzzBaVqKiGR2DsPDIgt9U&e=> Security Made Simple with Cisco Meraki: http://bit.ly/MerakiSecure<https://urldefense.proofpoint.com/v2/url?u=http-3A__bit.ly_MerakiSecure&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=woabqnmtLJyVLb75qSBgbIF-VVdAWvfXn4z-Vm-Lx8g&e=> [http://www.teamonesolutions.com/wp-content/uploads/header_logo.png] Brandon Svec CA C-7 Lic. #822064<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.cslb.ca.gov_OnlineS...> .?l?.?l?. Cisco Meraki CMNA 15106862204<tel:15106862204> voice | sms teamonesolutions.com<https://urldefense.proofpoint.com/v2/url?u=https-3A__teamonesolutions.com_&d...> On Wed, Mar 25, 2020 at 6:25 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: Other than voip-info.org<https://urldefense.proofpoint.com/v2/url?u=http-3A__voip-2Dinfo.org&d=DwMDaQ...>, is there a voice-centric WIKI out there that we may be able to crowd-source this information? I'd be up for contributing the information I collect for my coverage area to some central repository. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=nUkkFfp878e09orR5dmCH8DKXdU0KKf2AbkSWJvP3E8&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=KHP5YlRKw5_O7KjdjPiw6VwG4cp_VZROTqn6yzvN_-o&e=> ________________________________ From: "Paul Timmins" <paul at timmins.net<mailto:paul at timmins.net>> To: "Mike Hammett" <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> Cc: "Ken Mix" <ken.mix at clearfly.net<mailto:ken.mix at clearfly.net>>, voiceops at voiceops.org<mailto:voiceops at voiceops.org> Sent: Wednesday, March 25, 2020 8:15:39 AM Subject: Re: Three Digit Numbers Definitely not. Especially with stuff like 2-1-1 which (at least in Michigan) routes on the county level. On Mar 25, 2020, at 8:06 AM, Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: I take it there's no authoritative list of what geographies need to send what N11 calls where? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com_&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=AyRSCKCWA5NYeB4XgYKRrveFa2kjOT2CH10O4peCHvM&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com_&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=4uqRvl4oC8qD0KrQOFVXTcTEoK8YlyIU8cutqap21vU&e=> ________________________________ From: "Ken Mix" <ken.mix at clearfly.net<mailto:ken.mix at clearfly.net>> To: "Mike Hammett" <voiceops at ics-il.net<mailto:voiceops at ics-il.net>>, "Paul Timmins" <paul at timmins.net<mailto:paul at timmins.net>> Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Sent: Tuesday, March 24, 2020 11:29:59 AM Subject: RE: Three Digit Numbers If there's something standardized out there, I?d love to see a link to it. We have a nationwide US footprint and had to build an internal system to handle routing to 211, 311, 511, 711 & 811 based on calling number. It was a real pain tracking down all of the numbers we need to translate to, though. We?re a pretty small business-only carrier, and volume to non-911 N11 numbers is low, but not insignificant. Current N11 call counts in 2020: 211 - 270 311 - 82 511 - 67 711 - 34 811 - 323 From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> On Behalf Of Mike Hammett Sent: Tuesday, March 24, 2020 09:25 To: Paul Timmins <paul at timmins.net<mailto:paul at timmins.net>> Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] Three Digit Numbers Are we supposed to be providing the intelligence in how to route those calls? IE: Customer is in the City of Chicago, so route it to the city's Digger 10 digit, whereas if the customer is anywhere else in Illinois, route it to the state's JULIE 10 digit? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com_&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=AyRSCKCWA5NYeB4XgYKRrveFa2kjOT2CH10O4peCHvM&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com_&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=4uqRvl4oC8qD0KrQOFVXTcTEoK8YlyIU8cutqap21vU&e=> ________________________________ From: "Paul Timmins" <paul at timmins.net<mailto:paul at timmins.net>> To: "Carlos Alvarez" <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Sent: Tuesday, March 24, 2020 10:14:18 AM Subject: Re: [VoiceOps] Three Digit Numbers 711 and 811 have federal mandates to go to telecommunications relay service and one call facilities flagging services respectively. Be careful about working like that. On Mar 24, 2020, at 11:10 AM, Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> wrote: We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info. On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: What three digit numbers are commonly in use and how are people routing them? Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11? What other special numbers are people handling? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com_&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=AyRSCKCWA5NYeB4XgYKRrveFa2kjOT2CH10O4peCHvM&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com_&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=4uqRvl4oC8qD0KrQOFVXTcTEoK8YlyIU8cutqap21vU&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=JZvdkVg0ixK39apxbdOFCcOZOkl8oRjGATCrl4rKA3A&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=JZvdkVg0ixK39apxbdOFCcOZOkl8oRjGATCrl4rKA3A&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=JZvdkVg0ixK39apxbdOFCcOZOkl8oRjGATCrl4rKA3A&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=JZvdkVg0ixK39apxbdOFCcOZOkl8oRjGATCrl4rKA3A&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMDaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=JJ4LNGa6QyagWcHVeH3DmwaxZn_EdWhISKWapaFjIoA&s=JZvdkVg0ixK39apxbdOFCcOZOkl8oRjGATCrl4rKA3A&e=> ________________________________ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.

We're in the US, and yes 811 is the underground utility line, but I don't think any of our carriers will pass it. I don't recall the details on who does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911 testing on 711/811. Yeah, I just tried 811 to Intelliquent and it read back my phone number. On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net> wrote:

What country is this? I believe 811 is supposed to be a USA-wide number to call for locating utilities for digging projects.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

------------------------------ *From: *"Carlos Alvarez" <caalvarez at gmail.com> *To: *voiceops at voiceops.org *Sent: *Tuesday, March 24, 2020 10:10:37 AM *Subject: *Re: [VoiceOps] Three Digit Numbers

We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net> wrote:

...

What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

We do dial plan-level number replacements before it hits our carrier trunks for most things. The only thing we send out trunks is 933 and 911. 933 is our carriers' emergency location test number. It reads back your ANI that you're sending them, and then the address straight out of your ALI database that is on record for that TN. Aside from 611 also going to our main auto attendant similar to Carlos, we also route "411" to FREE411 (1-800-FREE-411), so there's no chance of getting dinged by carriers for routing a information call versus just blocking it. 811 we're routing to the respective customer's states utility locating toll-free number. .In Chicago and other similar jurisdiction customers, we setup separate dial plans for them so 311 routes to the non-emergency call centers they have for their cities.For example in Chicago, we strip any request for 311 and send it to 312-744-5000. Nick Garrett | Technical Engineer Rival5 Technologies Corp 10074 West 190th Place, Mokena, Illinois 60448-8752 855-4-RIVAL5 <8554748255> / 41.544248, -87.865169 www.Rival5.com <http://www.rival5.com> | Facebook <https://facebook.com/rival5tech> | Twitter <https://twitter.com/rival5tech> | LinkedIn <https://linkedin.com/company/rival5tech> Privileged/confidential information may be contained in this message. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. On Tue, Mar 24, 2020 at 10:24 AM Matthew Crocker <matthew at corp.crocker.com> wrote:

Intelliquent testing is on 933

*From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com> *Date: *Tuesday, March 24, 2020 at 11:21 AM *To: *"voiceops at voiceops.org" <voiceops at voiceops.org> *Subject: *Re: [VoiceOps] Three Digit Numbers

We're in the US, and yes 811 is the underground utility line, but I don't think any of our carriers will pass it. I don't recall the details on who does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911 testing on 711/811.

Yeah, I just tried 811 to Intelliquent and it read back my phone number.

On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net> wrote:

What country is this? I believe 811 is supposed to be a USA-wide number to call for locating utilities for digging projects.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

------------------------------

*From: *"Carlos Alvarez" <caalvarez at gmail.com> *To: *voiceops at voiceops.org *Sent: *Tuesday, March 24, 2020 10:10:37 AM *Subject: *Re: [VoiceOps] Three Digit Numbers

We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net> wrote:

What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem.

What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

See https://nationalnanpa.com/number_resource_info/n11_codes.html Couple things to keep in mind ? Consider handling 112 and 999 if your service might be used internationally. Also ? not sure where the current regulation is on this, but the requirements around 911 suggest handling all sorts of additional dialing patterns, e.g., 1010xxx911, et al. Much of this is legacy, but be aware. /Ed From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com> Date: Tuesday, March 24, 2020 at 11:20 AM To: "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: Re: [VoiceOps] Three Digit Numbers We're in the US, and yes 811 is the underground utility line, but I don't think any of our carriers will pass it. I don't recall the details on who does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911 testing on 711/811. Yeah, I just tried 811 to Intelliquent and it read back my phone number. On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: What country is this? I believe 811 is supposed to be a USA-wide number to call for locating utilities for digging projects. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ________________________________ From: "Carlos Alvarez" <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> To: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Sent: Tuesday, March 24, 2020 10:10:37 AM Subject: Re: [VoiceOps] Three Digit Numbers We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info. On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: What three digit numbers are commonly in use and how are people routing them? Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11? What other special numbers are people handling? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops

I?m not up on the final status, but 811 started off being not all that optional? https://docs.fcc.gov/public/attachments/FCC-05-59A1.pdf ?require the use of 811 as the national abbreviated dialing code for providing advanced notice of excavation activities to underground facility operators within two years after publication of this Order in the Federal Register?? ?The 811 abbreviated dialing code shall be deployed ubiquitously by carriers?? From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Tuesday, March 24, 2020 8:36 AM To: Ed Guy <edguy at eguy.org> Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Three Digit Numbers Context matters here, i think. We are a business-only provider, we don't have any residential. That means that we probably serve people with fewer need for some of these services. We have a customer that's a major road construction company, and they've never dialed 811. They know WHO to call, and don't need this national system at all. We do have a big list of 911-inclusive dialing patters like that, an 9911, etc. Our only international users are call centers owned by US companies, and have specifically asked us to block 911. I can't find any regulation requiring us to provide them with emergency dialing on softphones used for a call center. Like Nick, we used to route 411 to Free411, but during a major system revamp, we saw that it had only ever been dialed twice--during testing. So we didn't re-implement it in the new system. In our state, 511 is for traffic info, but again, we don't handle that and nobody has complained. It's 2020, people use the web. On Tue, Mar 24, 2020 at 8:26 AM Ed Guy <edguy at eguy.org<mailto:edguy at eguy.org>> wrote: See https://nationalnanpa.com/number_resource_info/n11_codes.html<https://urldefense.proofpoint.com/v2/url?u=https-3A__nationalnanpa.com_number-5Fresource-5Finfo_n11-5Fcodes.html&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=ARmkQAWsporAHBisnvO-3jazn6o7Gh23P4I-9tRpKFg&e=> Couple things to keep in mind ? Consider handling 112 and 999 if your service might be used internationally. Also ? not sure where the current regulation is on this, but the requirements around 911 suggest handling all sorts of additional dialing patterns, e.g., 1010xxx911, et al. Much of this is legacy, but be aware. /Ed From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> Date: Tuesday, March 24, 2020 at 11:20 AM To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: Re: [VoiceOps] Three Digit Numbers We're in the US, and yes 811 is the underground utility line, but I don't think any of our carriers will pass it. I don't recall the details on who does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911 testing on 711/811. Yeah, I just tried 811 to Intelliquent and it read back my phone number. On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: What country is this? I believe 811 is supposed to be a USA-wide number to call for locating utilities for digging projects. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=yFi64O5oGZEEsEnY6TBtF-gABzmXYe2KfO8Tpo-BFmc&e=> ________________________________ From: "Carlos Alvarez" <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> To: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Sent: Tuesday, March 24, 2020 10:10:37 AM Subject: Re: [VoiceOps] Three Digit Numbers We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info. On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: What three digit numbers are commonly in use and how are people routing them? Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11? What other special numbers are people handling? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=yFi64O5oGZEEsEnY6TBtF-gABzmXYe2KfO8Tpo-BFmc&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=oajkQEZHIySAjK5LaWKleKmYUuSxzgcVZ7lKu4tfwHU&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=oajkQEZHIySAjK5LaWKleKmYUuSxzgcVZ7lKu4tfwHU&e=> ---------------------------------------------------------------------- This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. 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It looks like the mandate for 988 will simply need to translate to 1-800-273-TALK, which will be easy to implement. How are people complying with mandates for 711 and 811 which need to be translated to different numbers in different jurisdictions? Configure each customer individually based on their location? Use a lookup table based on the calling NPA-NXX? Something else? I would think that this would be something that Intrado or other 911 providers would already be set up to do, but apparently they aren?t. From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Mark R Lindsey Sent: Tuesday, March 24, 2020 9:04 AM To: Hiers, David <David.Hiers at cdk.com> Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Three Digit Numbers Gradually building up this list by accretion -- 988 is a new requirement coming out too. Mark R Lindsey, SMTS | +1-229-316-0013 | mark at ecg.co<mailto:mark at ecg.co> | https://ecg.co/lindsey/<https://urldefense.proofpoint.com/v2/url?u=https-3A__ecg.co_lindsey_&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=KRXmb1sL4YElEFagSWlZoT10lhTWlGMlQADFNSAVyuw&s=T0lg4qOWxkhcoMu1eQ-PxwhdsSRE949rxixnq41vigk&e=> On Mar 24, 2020, at 11:55 AM, Hiers, David <David.Hiers at cdk.com<mailto:David.Hiers at cdk.com>> wrote: I?m not up on the final status, but 811 started off being not all that optional? https://docs.fcc.gov/public/attachments/FCC-05-59A1.pdf<https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.fcc.gov_public_attachments_FCC-2D05-2D59A1.pdf&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=KRXmb1sL4YElEFagSWlZoT10lhTWlGMlQADFNSAVyuw&s=oHgrvs6rURpaT0tabjnoTwcBktN1Hd9wm8lL6Fg7tqU&e=> ?require the use of 811 as the national abbreviated dialing code for providing advanced notice of excavation activities to underground facility operators within two years after publication of this Order in the Federal Register?? ?The 811 abbreviated dialing code shall be deployed ubiquitously by carriers?? From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Tuesday, March 24, 2020 8:36 AM To: Ed Guy <edguy at eguy.org<mailto:edguy at eguy.org>> Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] Three Digit Numbers Context matters here, i think. We are a business-only provider, we don't have any residential. That means that we probably serve people with fewer need for some of these services. We have a customer that's a major road construction company, and they've never dialed 811. They know WHO to call, and don't need this national system at all. We do have a big list of 911-inclusive dialing patters like that, an 9911, etc. Our only international users are call centers owned by US companies, and have specifically asked us to block 911. I can't find any regulation requiring us to provide them with emergency dialing on softphones used for a call center. Like Nick, we used to route 411 to Free411, but during a major system revamp, we saw that it had only ever been dialed twice--during testing. So we didn't re-implement it in the new system. In our state, 511 is for traffic info, but again, we don't handle that and nobody has complained. It's 2020, people use the web. On Tue, Mar 24, 2020 at 8:26 AM Ed Guy <edguy at eguy.org<mailto:edguy at eguy.org>> wrote: See https://nationalnanpa.com/number_resource_info/n11_codes.html<https://urldefense.proofpoint.com/v2/url?u=https-3A__nationalnanpa.com_number-5Fresource-5Finfo_n11-5Fcodes.html&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=ARmkQAWsporAHBisnvO-3jazn6o7Gh23P4I-9tRpKFg&e=> Couple things to keep in mind ? Consider handling 112 and 999 if your service might be used internationally. Also ? not sure where the current regulation is on this, but the requirements around 911 suggest handling all sorts of additional dialing patterns, e.g., 1010xxx911, et al. Much of this is legacy, but be aware. /Ed From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> Date: Tuesday, March 24, 2020 at 11:20 AM To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: Re: [VoiceOps] Three Digit Numbers We're in the US, and yes 811 is the underground utility line, but I don't think any of our carriers will pass it. I don't recall the details on who does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911 testing on 711/811. Yeah, I just tried 811 to Intelliquent and it read back my phone number. On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: What country is this? I believe 811 is supposed to be a USA-wide number to call for locating utilities for digging projects. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=yFi64O5oGZEEsEnY6TBtF-gABzmXYe2KfO8Tpo-BFmc&e=> ________________________________ From: "Carlos Alvarez" <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> To: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Sent: Tuesday, March 24, 2020 10:10:37 AM Subject: Re: [VoiceOps] Three Digit Numbers We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info. On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: What three digit numbers are commonly in use and how are people routing them? Obviously there's 911 and that has a whole routing ecosystem. What about 811? 311? X11? What other special numbers are people handling? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=> Midwest Internet Exchange http://www.midwest-ix.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=yFi64O5oGZEEsEnY6TBtF-gABzmXYe2KfO8Tpo-BFmc&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=oajkQEZHIySAjK5LaWKleKmYUuSxzgcVZ7lKu4tfwHU&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=oajkQEZHIySAjK5LaWKleKmYUuSxzgcVZ7lKu4tfwHU&e=> ________________________________ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=VcRLyVxkyGds34uxiPM944HQvaWq-nynyZXfNpSfhOs&m=KRXmb1sL4YElEFagSWlZoT10lhTWlGMlQADFNSAVyuw&s=Ea_lJX1etRnQME5CjM6SCZgfUrORZmvgww0NYG26CmU&e=>

My Inteliquent rate update email update I got today lists the following N11 destinations available as of June 1, 2020. So looks like we have a place to send N11 calls other than 911. 211 Community Services 211 Unavailable 311 City Services 311 Unavailable 511 ITS Traveler Info 511 Unavailable 711 Telecom Relay Service 811 Before You Dig On Fri, Mar 27, 2020 at 11:51 AM Brandon Martin <lists.voiceops at monmotha.net> wrote:

On 3/24/20 12:18 PM, Zilk, David wrote:

...

How are people complying with mandates for 711 and 811 which need to be translated to different numbers in different jurisdictions? Configure each customer individually based on their location? Use a lookup table based on the calling NPA-NXX? Something else?

IIRC there is a national "referral" number for one-call before you dig. IDK if that would actually satisfy FCC requirements to just forward everything to it, but it might be a useful fallback. 888-258-0808 is what I have noted for it. I think it works in Canada, too. -- Brandon Martin _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

811/711 have never been test numbers for 911 at Bandwidth. As long as we've had a 911 test number it's been 933. [image: BandwidthBlue.png] James Milko ? Sr. Director, IP and Voice Network Engineering 900 Main Campus Drive, Suite 100, Raleigh, NC 27606 e: jmilko at bandwidth.com On Tue, Mar 24, 2020 at 2:37 PM Carlos Alvarez <caalvarez at gmail.com> wrote:

Try sending 811 to your upstreams, and see what happens, I'd be curious. It seems odd to think that Intelliquent and Bandwidth are violating the law by using those as 911 test numbers.

On Tue, Mar 24, 2020 at 8:55 AM Hiers, David <David.Hiers at cdk.com> wrote:

...

I?m not up on the final status, but 811 started off being not all that optional?

https://docs.fcc.gov/public/attachments/FCC-05-59A1.pdf

?require the use of 811 as the national abbreviated dialing code for providing advanced notice of excavation activities to underground facility operators within two years after publication of this Order in the Federal Register??

?The 811 abbreviated dialing code shall be deployed ubiquitously by carriers??

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Carlos Alvarez *Sent:* Tuesday, March 24, 2020 8:36 AM *To:* Ed Guy <edguy at eguy.org> *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Three Digit Numbers

Context matters here, i think. We are a business-only provider, we don't have any residential. That means that we probably serve people with fewer need for some of these services. We have a customer that's a major road construction company, and they've never dialed 811. They know WHO to call, and don't need this national system at all.

We do have a big list of 911-inclusive dialing patters like that, an 9911, etc.

Our only international users are call centers owned by US companies, and have specifically asked us to block 911. I can't find any regulation requiring us to provide them with emergency dialing on softphones used for a call center.

Like Nick, we used to route 411 to Free411, but during a major system revamp, we saw that it had only ever been dialed twice--during testing. So we didn't re-implement it in the new system.

In our state, 511 is for traffic info, but again, we don't handle that and nobody has complained. It's 2020, people use the web.

On Tue, Mar 24, 2020 at 8:26 AM Ed Guy <edguy at eguy.org> wrote:

See https://nationalnanpa.com/number_resource_info/n11_codes.html <https://urldefense.proofpoint.com/v2/url?u=https-3A__nationalnanpa.com_numbe...>

Couple things to keep in mind ?

Consider handling 112 and 999 if your service might be used internationally.

Also ? not sure where the current regulation is on this, but the requirements around 911 suggest handling all sorts of additional dialing patterns, e.g., 1010xxx911, et al. Much of this is legacy, but be aware.

/Ed

*From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com> *Date: *Tuesday, March 24, 2020 at 11:20 AM *To: *"voiceops at voiceops.org" <voiceops at voiceops.org> *Subject: *Re: [VoiceOps] Three Digit Numbers

We're in the US, and yes 811 is the underground utility line, but I don't think any of our carriers will pass it. I don't recall the details on who does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911 testing on 711/811.

Yeah, I just tried 811 to Intelliquent and it read back my phone number.

On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net> wrote:

What country is this? I believe 811 is supposed to be a USA-wide number to call for locating utilities for digging projects.

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFa...>

Midwest Internet Exchange http://www.midwest-ix.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=D...>

------------------------------

*From: *"Carlos Alvarez" <caalvarez at gmail.com> *To: *voiceops at voiceops.org *Sent: *Tuesday, March 24, 2020 10:10:37 AM *Subject: *Re: [VoiceOps] Three Digit Numbers

We don't handle any others in a traditional way. Well, 611 is actually in place, to our support line, but it has never once been used. 811 and 711 are used for 911 testing without a real 911 call, as carriers mostly use those for automated systems that return your 911 info.

On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net> wrote:

What three digit numbers are commonly in use and how are people routing them?

Obviously there's 911 and that has a whole routing ecosystem.

What about 811? 311? X11?

What other special numbers are people handling?

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFa...>

Midwest Internet Exchange http://www.midwest-ix.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=D...>

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