A growing number of IXC/LD calls inbound into us have either no audio or delayed audio. We are attempting to narrow down the common carrier, but this is a difficult task. We have IXC trunks with multiple providers. So far it seems to be mostly our ATT trunks and Neutral Tandem trunks. ATT being TDM and Neutral Tandem being VoIP. This leads me to believe it is an IXC carrier causing the trouble and not circuit trouble. Also, it is just inbound. When our customer returns the call it is fine. If the person calls our customers tollfree it completes fine. Is anyone else experiencing the trouble? Does anyone have any contacts at ATT that might be able to assist? Thank you, :: Steve Starr :: Daystarr Communications :: steve.starr at daystarrfiber.net :: v - 989.720.6000 :: f - 989.720.6060
NT/Inteliquent has always been awesome in helping narrow this down. If you haven't called them for fear of wasting their time, I strongly suggest it. AT&T is next to useless on FGD trunking no matter who you talk to. I usually can't even get them to tell me which carrier is attempting to terminate a call on me, pleading CPNI regulations. -Paul On 04/23/2015 10:17 AM, Starr, Steve wrote:
A growing number of IXC/LD calls inbound into us have either no audio or delayed audio. We are attempting to narrow down the common carrier, but this is a difficult task. We have IXC trunks with multiple providers. So far it seems to be mostly our ATT trunks and Neutral Tandem trunks. ATT being TDM and Neutral Tandem being VoIP. This leads me to believe it is an IXC carrier causing the trouble and not circuit trouble. Also, it is just inbound. When our customer returns the call it is fine. If the person calls our customers tollfree it completes fine.
Is anyone else experiencing the trouble? Does anyone have any contacts at ATT that might be able to assist?
Thank you,
:: Steve Starr :: Daystarr Communications :: steve.starr at daystarrfiber.net <mailto:steve.starr at daystarrfiber.net> :: v - 989.720.6000 :: f - 989.720.6060
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We believe we have narrowed this down to a Level3 legacy Global Crossing issue. We are looking for assistance on getting tickets opened with Level3. If you use them for your IXC traffic and are willing to help please do the following. Call: 989-720-0003 We expect no ring back or delayed ring back. Also one way or no way audio. Once you get a failure, open a ticket with Level3. Thank you, :: Steve Starr :: Daystarr Communications :: steve.starr at daystarrfiber.net :: v - 989.720.6000 :: f - 989.720.6060 On Thu, Apr 23, 2015 at 10:38 AM, Paul Timmins <paul at timmins.net> wrote:
NT/Inteliquent has always been awesome in helping narrow this down. If you haven't called them for fear of wasting their time, I strongly suggest it. AT&T is next to useless on FGD trunking no matter who you talk to. I usually can't even get them to tell me which carrier is attempting to terminate a call on me, pleading CPNI regulations.
-Paul
On 04/23/2015 10:17 AM, Starr, Steve wrote:
A growing number of IXC/LD calls inbound into us have either no audio or delayed audio. We are attempting to narrow down the common carrier, but this is a difficult task. We have IXC trunks with multiple providers. So far it seems to be mostly our ATT trunks and Neutral Tandem trunks. ATT being TDM and Neutral Tandem being VoIP. This leads me to believe it is an IXC carrier causing the trouble and not circuit trouble. Also, it is just inbound. When our customer returns the call it is fine. If the person calls our customers tollfree it completes fine.
Is anyone else experiencing the trouble? Does anyone have any contacts at ATT that might be able to assist?
Thank you,
:: Steve Starr :: Daystarr Communications :: steve.starr at daystarrfiber.net :: v - 989.720.6000 :: f - 989.720.6060
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participants (2)
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paul＠timmins.net -
steve.starr＠daystarrfiber.net