VoIP number can't be verified for Google ad campaigns
We're a small ITSP, and get most of our numbers through Onvoy/Zayo/360networks. We also use a variety of aggregators and other carriers. Today a customer called and said that when he tried to create a Google ad campaign with one of his DIDs, it said the number couldn't be verified. The error message said this happens with prepaid cell phones and "some" VoIP services. Neither of us know what Google is looking for. Is it the CNAM for the number, or a white pages listing, or something else? As a normal practice we don't put CNAM on DIDs if they are not used for CLID on outbound calls, and of course we don't do directory entries for DID numbers. Any ideas? The specific number in question is through Onvoy. -- Carlos Alvarez TelEvolve 602-889-3003
"CA" == Carlos Alvarez <carlos at televolve.com> writes:
CA> Today a customer called and said that when he tried to create a CA> Google ad campaign with one of his DIDs, it said the number couldn't CA> be verified. AIUI, they try to call the number and, upon answer, tts a verification code which one then submits back via a web form. Ie, they same thing they do when one adds a target number to one's gvoice account. They may refuse to dial a number if the rate they'd have to pay is too high. I've seen that with gvoice vs rural non-Bell ILECs. -JimC -- James Cloos <cloos at jhcloos.com> OpenPGP: 1024D/ED7DAEA6
On Mon, Feb 11, 2013 at 5:34 PM, James Cloos <cloos at jhcloos.com> wrote:
AIUI, they try to call the number and, upon answer, tts a verification code which one then submits back via a web form.
That's done on some Google products, but not all. Many actually want to verify that you own a real business number. They also won't accept a prepaid cell for these services.
They may refuse to dial a number if the rate they'd have to pay is too high. I've seen that with gvoice vs rural non-Bell ILECs.
This is a major metro in LATA 666, one of the cheapest rate centers. I've had a few discussions off-list with people from the list. I especially want to acknowledge the two people from 360 and Zayo who helped a lot. We all tend to think that the next step I should try is setting CNAM and directory listing for a number and have the customer try again once that's in place. -- Carlos Alvarez TelEvolve 602-889-3003
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carlos＠televolve.com -
cloos＠jhcloos.com